Regalia Filters

[janetcameron]

Does anyone know where I can find Regalia Oxygen Concentrator Filters>
THanks

[Elizabeth Beads]

Google "sequal oxygen concentrator filter"

[Beckah]

Kimberly @ Pyronamix may be re-stocked. PM her through LE under KBinkster to check.

You could also try contacting Chart Sequal's customer service. Hmm... at the moment I'm not finding my notes on my chat with them but I contacted them through their website and they got back with me in a couple of hours. Since I purchased my Regalia through Pyronamix, Chart Sequal's customer service looked up my Regalia from my serial number. The warranties expire after 3 years. I stopped by the Service Center in Greenville SC and it turns out my Regalia is fine but if you're close to the warranty expiration, you may want to see if you can get it serviced. BTW the techs at The Service Center were lovely to deal with.

Also are you looking for the top filter or the internal filter? PM me if you're looking for the internal.

[janetcameron]

Kim isn't responding to me. I am looking for both - Kim sells a set, but if she won't respond.....

[Beckah]

Here's the Chart Sequal Customer Service contact page for anyone who is interested:

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I filled in a form one weekday morning and they called me back in a couple of hours on the same day.

[VickieLee]

Did you find the Regalia filters? I ordered some from Kimberly around April and she refunded my money and sent a message to order them in May. I still need to get them. My Regalia hasn't performed good since I got it, and have had a difficult time finding out how to check if something is wrong with it. If you found the filters, let me know. Otherwise, I'll most likely contact the company for them and some help in finding out if something is wrong with mine.
Vickie

[kbinkster]

I had some filters on order and when they were ready, the price was considerably different than what I was originally quoted (which was already a substantial increase from what it was before SeQual was bought out by Chart). I am trying to find a better price on the filters elsewhere.

Vickie, I had sent you a message asking some detailed questions about your Regalia and don't recall getting a response. I will double check my FB messages and email just in case I missed something. I am unclear if there is a performance problem or if it is just not powering your torch as much as you would like. If I recall correctly, you were asking about adding another machine to supplement the Regalia.

At any rate, unless you have put 2,000 to 4,000 hours on your machine, you should not need to replace the filters. If there is something wrong with the machine, you are covered by the warranty.

[Col]

Try Harley at Second Chance concentrators. He does carry filters, not sure which ones.

330-737-3102
2NDCHANCECONCENTRATORS.COM

2nd Chance is one of the fastest growing companies in the respiratory refurbished equipment industry.

Our experienced and professional staff strive for excellence with every refurbished unit.
Our refurbished oxygen concentrators are used in a variety of applications other than medical:
* Glass Blowing/Beading
* Lamp Working
* EWOT (Exercise w/Oxygen)
* Ozone Therapy
* Hyperbaric Chambers
* Medical Respiratory Applications
* Oxygen Bars
* Fish Farming
..............and much more

We sell direct to Medical Distributors and Dealers in addition to other businesses only where oxygen concentrators and generators are used.

2nd Chance Concentrators
7100 Willowlane Ave. NW
Massillon, OH 44646
Phone: 330-608-6570
Email: To view links or images in this forum your post count must be 1 or greater. You currently have 0 posts.

WE ARE YOUR SPECIALISTS FOR REFURBISHED/PRE-OWNED
MEDICAL EQUIPMENT

[VickieLee]

I had some filters on order and when they were ready, the price was considerably different than what I was originally quoted (which was already a substantial increase from what it was before SeQual was bought out by Chart). I am trying to find a better price on the filters elsewhere.

Vickie, I had sent you a message asking some detailed questions about your Regalia and don't recall getting a response. I will double check my FB messages and email just in case I missed something. I am unclear if there is a performance problem or if it is just not powering your torch as much as you would like. If I recall correctly, you were asking about adding another machine to supplement the Regalia.

At any rate, unless you have put 2,000 to 4,000 hours on your machine, you should not need to replace the filters. If there is something wrong with the machine, you are covered by the warranty.
Kimberly,
When I was communicating with you, your email didn't work. My emails to you were sent back. I don't communicate much through FB or LE and don't like to rely on those for important stuff like my Regalia concerns. I only wrote here after seeing a post about the filters since you didn't have them and sent my payment back, and I'm glad to see you posting. I am still looking for the filters, and would think it's in the best interest of Sequal to have owners maintain their concentrators that are covered by warranty. As far as performance of the Regalia, I will be honest and say that I am very disappointed in the performance of mine. I didn't know if it was the NEW concentrator or the NEW Scorpion, so I called Wally and he had me send my torch back to be checked out. It came back as 100%. I'm just trying to have anyone help me find out if my Regalia isn't performing as expected, or if this set up sucks. I ran the Scorpion on tanked oxygen to test the torch and it worked great.

If you are still in the concentrator business and would like to give me some information on how to check the Regalia and how to get the filters, I would appreciate that. My email is To view links or images in this forum your post count must be 1 or greater. You currently have 0 posts.
Thanks,
Vickie

[janetcameron]

I emailed them - haven't heard yet. Kim was supposed to be ordering some. but her mailbox is full. She says use her facebook, but I don't know how to do it. I'll let you know if I hear from the other source. iT shouldn't be this hard to maintain your machine!! I haven't had problems with mine.

[Artistic License]

Kim,
For God's sake please empty out your mail box. It's full and I can't send a message. And don't tell me to use facebook. I don't have your page. Nothing can be that important from LE, unless they're orders, that it has to take up all the room in your mail.

[VickieLee]

In response to this thread, I just contacted Chart Sequal on the phone. I spoke to Mark Scott who was wonderful and listened to my concerns. He gave me a lot of advice and the numbers for contacting customer service for the filters. I am thrilled to be able to talk to a person instead of feeling on my own with issues with this new machine. He will be at the Gathering next week for those who might be there. I hope this information helps everyone who needs it.
Vickie
Mark Scott
Chart SeQual Technologies, Inc.
11436 Sorrento Valley Road
San Diego, CA 92130
858.558.0202 extension 3127 Tel
858.558.1915 Fax
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[janetcameron]

Great job!! Thanks for the info!!

[Angie09]

How often are the filters on a Regalia supposed to be changed? And is this the filter on the top of the machine that is accessible we are talking about?

[beadgirl]

Angie I'd like to know the same thing.
Guess it depends on how dusty your space is .. once a week. On Sequals website the only filter to maintain (wash) is the foam one at the top of the unit.
Is there an inlet style filter inside the unit as well??

[Beckah]

The Regalia has two filters. There's the visible one on the top and there's one on the inside. When I took my Regalia to the Service Center, they didn't give me an exact number of hours but they did say it shouldn't need replacing for 1,000s of hours. The one on the top can be washed (thoroughly dried before using) and/or vacuumed on a regular basis. I vacuum that one at least once a week when I do my regular vacuuming. I also take it off and gently vacuum under it since there's lots of cat hair around my place. The Service Center guys didn't think either of my filters needed replacing.

[kbinkster]

How often are the filters on a Regalia supposed to be changed? And is this the filter on the top of the machine that is accessible we are talking about?

The one on top, the cabinet filter, needs to be washed or blown out as needed. If you wash it, make sure that it is completely dry before replacing it. How often that is depends on how dusty/dirty your studio is. I would say once every one to two weeks is average. You don't really need to replace it until it starts to wear. I usually recommend replacing it once a year, but, again, that depends on your studio conditions.

The internal filter, the compressor inlet filter, should be replaced between 2,000 to 4,000 hours. Again, how soon will depend on the conditions of your studio and how much dust and dirt you have in the air there.

[kbinkster]

Kim,
For God's sake please empty out your mail box. It's full and I can't send a message. And don't tell me to use facebook. I don't have your page. Nothing can be that important from LE, unless they're orders, that it has to take up all the room in your mail.
I'm sorry about that. I have made some room.

I have been in and out quite a bit and require my desktop computer to download my messages before deleting them. I cannot do that on my mobile device.

My email is functioning. So, if anyone needs to contact me via email, I can be reached at kimberly@pyronamix(dot)com. Please know that it may take a little while to get back to you right now and for the next month, or so.

I'm sorry for not being around as much the last few months. I don't need to go into the details, but suffice to say, I have been preoccupied with things that are indeed more important than orders (not that there have been many of those in this economy). I wouldn't have been so unresponsive under normal circumstances. It's just taking a while to get back to normal after all that has happened.

[kbinkster]

Oh, and one more thing regarding the content of my PM box... it is usually filled with requests for information and my responses. I get PMs from people wanting to know what torch will run with what machine because they are going to buy a machine from someone else and would like to know. Or, they just want to know what a machine can do or which machine is best because they want to buy one from someone else and that someone else cannot tell them what they need to know. At least those people are upfront and I could put off answering them until after I answered the others. Any more, however, I won't answer those questions.

Other people, however, write me and go back and forth with very detailed questions requiring very detailed answers, all the while telling me how much they appreciate all I have contributed and how they intend to buy from me, only to buy from another source because the price is too good to pass up.

Then, I get to read and answer questions about where to take machines that I did not sell when they break down.

Believe it or not, I have not received many orders for the last year despite all the effort I had been putting into this business (up until earlier this year). It has just not been worth running. I cannot compete with the people who sell second rate goods at cut rate prices. The people who appreciate quality and buy quality are fewer and further between now more than ever before and even they are swayed to buy other machines because of the pricing.

The order I may get here or there is not enough to keep up with my business expenses. And as for filters, I rarely receive filter orders. Rarely. It is hard to put a lot of effort or resources into that aspect of the business when the business as a whole is suffering.

I have been pretty burned out for quite a while and with the personal stuff added to the mix, it has been taking quite a bit out of me. I am in the middle of deciding whether or not I want to continue this business. With the added family demands I am now facing, it makes it even harder to stay.

[kbinkster]

Kimberly,
When I was communicating with you, your email didn't work. My emails to you were sent back. I don't communicate much through FB or LE and don't like to rely on those for important stuff like my Regalia concerns. I only wrote here after seeing a post about the filters since you didn't have them and sent my payment back, and I'm glad to see you posting. I am still looking for the filters, and would think it's in the best interest of Sequal to have owners maintain their concentrators that are covered by warranty. As far as performance of the Regalia, I will be honest and say that I am very disappointed in the performance of mine. I didn't know if it was the NEW concentrator or the NEW Scorpion, so I called Wally and he had me send my torch back to be checked out. It came back as 100%. I'm just trying to have anyone help me find out if my Regalia isn't performing as expected, or if this set up sucks. I ran the Scorpion on tanked oxygen to test the torch and it worked great.

If you are still in the concentrator business and would like to give me some information on how to check the Regalia and how to get the filters, I would appreciate that. My email is To view links or images in this forum your post count must be 1 or greater. You currently have 0 posts.
Thanks,
Vickie

Vickie, I'm sorry. I dropped the ball with you.

I found your video and your Scorpion looks like it is running like it should on the Regalia. I showed it to my husband, Willy (his company manufactures the Scorpion), and he agreed. Judging by what we saw on your video, the Regalia is performing as we would expect it to.

There are some other things that could be going on and I will try to get an email out to you today to discuss what might be going on.

At any rate, you do not need any new filters.

[doraspot]

I get filter kits for my machines from Justin at oxygenplus medical 540.297.3257

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[VickieLee]

I get filter kits for my machines from Justin at oxygenplus medical 540.297.3257

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My last communication from Chart Sequal on the performance of my Regalia was to test it with an oxygen analyzer. I looked up the model of the tester they recommended and it's $600.00!
That is what drove me to call Oxygen Plus (To view links or images in this forum your post count must be 1 or greater. You currently have 0 posts.) for help. I spoke to Larry and thank God he was patient and knowledgeable about helping with my situation. I asked about filters and YES they do carry them. Then I asked about how to figure out if my Regalia was running properly. Then I needed some advice on what to add to my Regalia, to get my set up to run as I expected when I bought the thing. I told him that I wasn't the only one that is disappointed in our set ups and that we all need help. I got some good advice and learned a lot from his experience in this industry. Most importantly, Larry took the time to LISTEN. He understood that after paying a considerable amount of money and my Regalia not doing what I needed, it was important to find a reasonable solution so that I can get back to working efficiently at my bench. I do glass for a living, so this frustration builds daily as I struggle to do the things I thought I would be able to do, but can't.
For concentrator people, I just want to pass on the recommendation that you at least check out Oxygen Plus and speak to Larry, I'm glad I did. If you have any questions, don't hesitate to contact me through my email. To view links or images in this forum your post count must be 1 or greater. You currently have 0 posts. or call. My number is on my website.
Vickie

[luluxiu]

I need to get them. I have not performed well the rich, because I got it, and have a difficult time to find out how to check if something is wrong. If you find the filter, let me know.

[Justin L]

I sell them!

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540-297-3257

[doraspot]

do you sell parts for this machine or repair them ?

[LarryC]

My last communication from Chart Sequal on the performance of my Regalia was to test it with an oxygen analyzer. I looked up the model of the tester they recommended and it's $600.00!
That is what drove me to call Oxygen Plus (To view links or images in this forum your post count must be 1 or greater. You currently have 0 posts.) for help. I spoke to Larry and thank God he was patient and knowledgeable about helping with my situation. I asked about filters and YES they do carry them. Then I asked about how to figure out if my Regalia was running properly. Then I needed some advice on what to add to my Regalia, to get my set up to run as I expected when I bought the thing. I told him that I wasn't the only one that is disappointed in our set ups and that we all need help. I got some good advice and learned a lot from his experience in this industry. Most importantly, Larry took the time to LISTEN. He understood that after paying a considerable amount of money and my Regalia not doing what I needed, it was important to find a reasonable solution so that I can get back to working efficiently at my bench. I do glass for a living, so this frustration builds daily as I struggle to do the things I thought I would be able to do, but can't.
For concentrator people, I just want to pass on the recommendation that you at least check out Oxygen Plus and speak to Larry, I'm glad I did. If you have any questions, don't hesitate to contact me through my email. To view links or images in this forum your post count must be 1 or greater. You currently have 0 posts. or call. My number is on my website.
Vickie

I am confused :) Did anything ever get changed or fixed with the Oxycon?

[VickieLee]

I am confused :) Did anything ever get changed or fixed with the Oxycon?
I don't like posting negative things online, I will just say that I received no customer service from the person I purchased my Regalia from, or from the manufacturer. I have gone through my set up again from the beginning and so far I'm using it, but I know I will need another unit. My plan is to deal with Oxygen Plus, after my show in November, in hopes of getting the set up I need and the customer service if ever needed. So far, Oxygen Plus has been more helpful to me than the person I bought the machine from, they have earned my business as far as I'm concerned.
Vickie

[LarryC]

I don't like posting negative things online, I will just say that I received no customer service from the person I purchased my Regalia from, or from the manufacturer. I have gone through my set up again from the beginning and so far I'm using it, but I know I will need another unit. My plan is to deal with Oxygen Plus, after my show in November, in hopes of getting the set up I need and the customer service if ever needed. So far, Oxygen Plus has been more helpful to me than the person I bought the machine from, they have earned my business as far as I'm concerned.
Vickie

Not trying to have you do that Vickie. I was just wondering what the outcome was. I suspect you are falling pray to the Specsmanship that exists in this area. Keep in mind that there are few guidelines for using these and a lot of folks look to the archives to make decisions. Details of your experience may in the future save someone else from making bad purchases.

[VickieLee]

Not trying to have you do that Vickie. I was just wondering what the outcome was. I suspect you are falling pray to the Specsmanship that exists in this area. Keep in mind that there are few guidelines for using these and a lot of folks look to the archives to make decisions. Details of your experience may in the future save someone else from making bad purchases.
You are correct about looking to archives to make decisions. I did that and because I heard so many rave reviews I felt safe with the decision I made. Since then, I've heard privately that I'm not the only one in this situation. Wally of GTT was the first to help me by having me send my new torch back and recheck it to make sure I could eliminate that as one of my problems. I worked on it with tanked oxygen for a month to know it's full performance before hooking up the Regalia so that I would have some kind of performance comparison. My personal opinion....the Regalia is not enough to fully run the Scorpion for those of us who want a decent/workable outer flame. My problem was that it wasn't running the Cricket part of my torch well at all times, which the Regalia (10 lpm) should do with no problem. I have since redone my set up and testing to see if this new change will continue to run my center fire until I get another concentrator to go with the Regalia. The problem is that the "new" Regalia was very expensive to find out that it needs another concentrator to work efficiently with the Scorpion. As a stand alone unit for other torches, it seems like a good option, but then again, for the price new, you can get two similar units for full power with the same warrantly and probably better customer service.

Do you have any insight to some answers? Are you looking for insight for a future purchase? Again, I don't want to say much publicly that is negative, I would rather concentrate on a solution, and those that can help me with it. Anyone could PM me for any questions or answers they might have. Please keep in mind that anything I'm saying is from personal experience or just my personal opinion.
Vickie

[kbinkster]

I don't like posting negative things online, I will just say that I received no customer service from the person I purchased my Regalia from, or from the manufacturer. I have gone through my set up again from the beginning and so far I'm using it, but I know I will need another unit. My plan is to deal with Oxygen Plus, after my show in November, in hopes of getting the set up I need and the customer service if ever needed. So far, Oxygen Plus has been more helpful to me than the person I bought the machine from, they have earned my business as far as I'm concerned.
Vickie

Vickie, that is untrue.

I am sorry that I could not provide you quicker or better service than I did at the time, or that you were unhappy with what I told you, but to say that I provided NO customer service to you is unfair and untrue. I spent a lot of time reviewing your emails, Facebook messages, and video and put a lot of thought into answering them. I gave you my opinions and suggestions. I tried to troubleshoot as best I could.

It is also untrue that SeQual provided you no customer service. The last I heard, SeQual had set it up for you to return your unit to be inspected. If there were a problem with the machine, it should have been covered by the warranty. If you have not returned the machine for them to inspect and repair if needed, then I don't know how else they could have helped you.

I am glad that you like Oxygen Plus and hope that you enjoy their customer service for whatever product you choose to purchase from them.

[kbinkster]

You are correct about looking to archives to make decisions. I did that and because I heard so many rave reviews I felt safe with the decision I made. Since then, I've heard privately that I'm not the only one in this situation. Wally of GTT was the first to help me by having me send my new torch back and recheck it to make sure I could eliminate that as one of my problems. I worked on it with tanked oxygen for a month to know it's full performance before hooking up the Regalia so that I would have some kind of performance comparison. My personal opinion....the Regalia is not enough to fully run the Scorpion for those of us who want a decent/workable outer flame. My problem was that it wasn't running the Cricket part of my torch well at all times, which the Regalia (10 lpm) should do with no problem. I have since redone my set up and testing to see if this new change will continue to run my center fire until I get another concentrator to go with the Regalia. The problem is that the "new" Regalia was very expensive to find out that it needs another concentrator to work efficiently with the Scorpion. As a stand alone unit for other torches, it seems like a good option, but then again, for the price new, you can get two similar units for full power with the same warrantly and probably better customer service.

Do you have any insight to some answers? Are you looking for insight for a future purchase? Again, I don't want to say much publicly that is negative, I would rather concentrate on a solution, and those that can help me with it. Anyone could PM me for any questions or answers they might have. Please keep in mind that anything I'm saying is from personal experience or just my personal opinion.
Vickie

I have never made the claim that a single Regalia would fully power a Scorpion. That is why I produced and published video footage of a Scorpion being run on a single Regalia, two Regalias, and tanked oxygen.

How well the Regalia works with the Scorpion is subjective. As I explained in one of my emails to you, different people like to run their torches differently. What is more than enough for one person may not be enough for someone else. I have never been one to say, "This is the answer to everything."

But, keep in mind that a torch not running to your liking because you need more oxygen in order to get whatever flame you are trying to achieve is a different animal than a torch not running to your liking because the machine is defective. It isn't easy to sort out what's what and sometimes the answer is to send it in and have it looked at after you have ruled everything else out. Just because someone gives you an answer that you might not like does not mean that they have not tried to help you.

[VickieLee]

Vickie, that is untrue.

I am sorry that I could not provide you quicker or better service than I did at the time, or that you were unhappy with what I told you, but to say that I provided NO customer service to you is unfair and untrue. I spent a lot of time reviewing your emails, Facebook messages, and video and put a lot of thought into answering them. I gave you my opinions and suggestions. I tried to troubleshoot as best I could.

It is also untrue that SeQual provided you no customer service. The last I heard, SeQual had set it up for you to return your unit to be inspected. If there were a problem with the machine, it should have been covered by the warranty. If you have not returned the machine for them to inspect and repair if needed, then I don't know how else they could have helped you.

I am glad that you like Oxygen Plus and hope that you enjoy their customer service for whatever product you choose to purchase from them.

I don't want to get into a pissing contest with you publicly, since I've just returned from the hospital from a 3 car, 3 lane highway accident and I'm sore, tired and most likely a little cranky. I do not want to argue my points in public and I can, trust me. Bottom line, you are the distributor of my Regalia that is still under warranty for over two more years and if there is a problem, we will have to deal with each other, but hopefully everything will be okay. And not to be rude but, I'm not a beginner with how a torch is supposed to work after 39 years, I just wanted my set up to work. I wish you well in both your personal and professional life.
Vickie

[kbinkster]

Vickie, your warranty is with Chart-SeQual, so you don't need to worry about dealing with me ever again. You can contact them directly for any further assistance.

I have not engaged in any sort of contest with you, nor have I implied that you are a beginner with how a torch is supposed to run. I simply stated that your assertion that I provided no customer service was incorrect. I recognize and appreciate your frustration with your set-up, but want to make it clear that I tried to help you.

If you do want to go point by point with me, that's fine. I certainly can and will. But, really I wish you the best with your set-up, your work, and everything else. Should you require any further assistance, I believe you already have the custom support number for SeQual as well as Mark Scott's number.

[doraspot]

What a crappy way to leave your customer hanging. Poor business ethics.

[kbinkster]

What a crappy way to leave your customer hanging. Poor business ethics.

I'm sorry you see it that way. Please keep in mind that you are only seeing what has been posted publicly, or possibly if you have exchanged PMs with Vickie, her side of the story.

I do not have poor business ethics. I have done what I could to help Vickie and it is clear that despite that, she is still unhappy with me. I cannot do anything more at this point and I let her know that she does not have to deal with me. She is free to deal directly with the company that warrantees her machine (who, by the way, asked her to send it back in so they could check it out).

[doraspot]

just seeing it like it is. Are you still in business.

[kbinkster]

just seeing it like it is. Are you still in business.
Well, since you mentioned "seeing it like it is"... I noticed that you have been a member of this forum for a few years, now, and have made only 11 posts. All but a few of them concern oxygen concentrators (the ones that do not have to do with oxygen concentrators happen to concern a distributor of Oxygen Plus, my competitor). Out of the posts you made concerning concentrators, you accuse me of running a shoddy business and include plugs for Oxygen Plus. Interesting.

As for whether or not I am still in business, the answer is yes, I am and I have been. I am reaching the end of a very difficult pregnancy and will be more active on the forums with my business after the baby has arrived and things get settled in.

[PerfectDeb]

just seeing it like it is. Are you still in business.

how is that even remotely relevent or any of your business unless you have another agenda?

[squid]

Yeah, all 11 posts in threads pertaining to oxycons. How.....odd.

I smell a fat ass rat.

[moondanse]

This thread is so bizarre. I've been here a long time, and I have only heard (read) outstanding comments about Kimberly and the Regalia. People who have them are delighted and would buy them again. I have not heard the same outstanding comments about other vendors, however, and it's pretty obvious (by this thread) that some people are trying to take advantage of an aberrant situation and parlay that into sales for their equipment, which have had rather sad reviews regarding customer service and equipment failure. Buyer beware.