JO-DEL out of business???

[bclampwork]

I've tried phoning Jo-Del Glass for over a week & keep getting the message that the phone is disconnected. Anyone know anything?
Bette

[Chuckie]

There have been a few discussions about the situation with Jo-Del recently. She is having problems. I would recommend you find another supplier at this time.

[bclampwork]

I searched Jo-Del for all forums & couldn't find anything.

[beadgoodies]

I searched Jo-Del for all forums & couldn't find anything.

On Wetcanvas:
http://www.wetcanvas.com/forums/showthread.php?t=415340

On LE: http://www.lampworketc.com/forums/showthread.php?t=45021

Also, check the forum on The Angry Mandrel (http://www.angrymandrel.com) under the "bad ones" section.

Candy

[fritobsessed]

If there's information to be had, it would probably be at the angry mandrel. I haven't bought from her in quite a while, but if you're looking for a supplier on the east coast, you could try Howaco Glass (http://www.howacoglass.com). Jamey has great prices and customer service.

[dragon myst]

I agree with fritobsessed- Howaco and moretti and more are great !

[beadmama]

Hi -- I'm A newbie here

I happen to place an small order last week from Jo-Del and it arrived this week-end safe and sound. I placed it over the her website, so I didn't speak to anyone. So sorry to hear your order didn't get to you.

Becky

[Chuckie]

I'm glad to hear she's still hanging in there and trying to keep her business going, Becky. I hope she can overcome the customer service consistency issues and get back on track. There's nothing worse than having unfinished business issues hanging over your head. If she keeps trying, she'll get there!

[barbbbeads]

I hope she gets back there. I wasn't a frequent buyer from her, but every order I did place, including my initial starter kit years ago, she always shipped very promptly. I've always liked Jo-Del. Wishing you well Monique!

[Silver Mist Studios]

Wow I was always afraid to say anything for fear of getting bashed.

We purchased 2x from Monique.

The first time my Mom ordered some salmon pink??? I think it was??? But when we got it it looked nothing like salmon pink and looked more like another pink (I forget and don't remember the colors...)
I do all the emailing for Mom and told her I thought she sent us the wrong color. She (knowing we were new I suppose) told us basically we were wrong and she would no way send the wrong color in a snippy (you are stupid) kind of way.
We had another local lampworker look at the rods, and she also said it was not salmon pink.

Then my mom deperately needed some mandrels... spent over $30 for them. Got the thin flimsy envelope in the mail with a slit at the top and nothing inside.
We contacted Monique to see if she would honor a replacement. We were told... "Did you purchase insurance??" if not I am sorry.
We didnt purchase insurance cause I expected mandrels to be packaged in something durable that they wouldn't poke through!
When I wrote back she never wrote me back.

If something serious has come up in her life she needs to let her customers know!
Just like when I was in the hospital recently I had my parents get on and email my co-workers etc.

[Chuckie]

Sometimes personal issues are a little too personal to want to share with the public. But your issue should have been handled better. No need for anyone to be rude to a customer when they're trying to resolve an issue like you had with the wrong color. Hopefully the person who answered your email is no longer involved in the business.

[DayDream Beads]

I just placed an order last week and received it on Sat. Wrapped very well as always. Maybe she was having an employee problem, one filled and did the shipping. I know at one time she had to replace one who took orders. As far as I know she is still doing great and she was still on Ebay the last time I looked there also. I really like ordering from her and she is always ready to answer questions, like this last time, and times before. She's great.
I hope she stays in business. I always receive my orders with in the week.
Diane

[BeadMaven]

I have ordered from Monique many, many times and have never had a problem.

No dirty glass, packed well and shipped quick and everything I ordered was correct.
She even called me once when my CC order wasn't going through and we got it straightened
out while on the phone.

Sorry some have had problems but I have never have had not even one.

Hope she is still going strong :)

[djohnjr1]

I have never had a problem and have ordered many times from her...Dawn

i hope everything is ok...

[Kevan]

I've never had a problem either.

[Kim V]

I had an appointment up in the city a few days ago. Since Jo-Del's store in just off the highway I stopped by on the way home. I figured that if it was closed it was no big detour. I bought some boro to add to my meager stash, in fact melted some over the weekend. Maybe whomever said that they drove by and it was empty went to the wrong place? It's definitely not empty :D I do think that her hours may be hit or miss, or by appointment....not sure on that.

[A.Loomis]

The hours must be hit or miss, and i have missed every time! Nobody is ever there, and I haven't been able to purchase anything. What time of day did you swing by there, Kim? I work at home on Mondays now (used to be fridays, and I liked fridays a LOT better btw) and would love to pop in and get a quick glass fix!!

-A

[Just Nancy]

Having a place to swing past and buy things is great. For that I hope things go well for this business.

I'm in the 'won't ever order there again' group. Too many unresolved problems. But if I was on her street and could be sure I wasn't getting a cracked tubes and the wrong colors (brown instead of an odd lot coral for example) I would look her up.

[Lonroxc]

I bought from her once a few months ago, shipment was very prompt & I am pleased with the product (glasses).

Kim V: I LOVE that bead in your logo.

[DesertDreamer]

I only ordered from her once. She sent me the wrong COE clear. It took me several beads and much head-banging to figure out what was wrong, and when I pointed it out (OMG, I said it in public, how dare I) she had a hissy fit. I might have given her a second chance, but that was about the time that the streaky pink episode happened. I won't buy from someone who changes color names just to try to bilk buyers out of extra cash.

[Ironmountain01]

I likewise have bought several times from Monique - glass, tools, etc, and have never had a problem with the shipping, the service, or the products. There was one time that I overpaid her without realizing, and she refunded me immediately, and another that I ordered another product that went on backorder - she contacted me within a day to let me know and see if I wanted to wait or just blow it off.

I'm hoping this is just an employee issue, as it doesn't sound like the Monique that I've had the pleasure of working with. I hope all is well with her and her business!

Leslie

[Just Nancy]

Some of it has been noted as an employee problem. My e-mails had Monique's name on them. Can't say who was actually handling them.

It is odd some people have flawless transactions. Others can't get the smallest problems resolved. I don't understand it. I hope the store calms things and doesn't compound the problems for people conducting business on eBay or online.

[debkauz]

I won't order from her because things stink so much. I hate opening a package and having it smell like stale cigarettes.
The only problem I had was when I was sent a second pair of diddy's that I hadn't ordered. I emailed and told them about it which I sure didn't have to do. If you send me something I didn't order, hey, it's mine. I sent them back and never got any postage, or even a thank you. Never again. It's just rude customer service.

[beadstillmyheart]

Deb, I have experienced the same thing. You would think, gee, glass isn't porous, how can it hold so much odor. Nicotine is sticky and glass is static. It's Fatal Attraction.

Yea, stinky. Not good.

[fyrebeadz*]

Deb, I have experienced the same thing. You would think, gee, glass isn't porous, how can it hold so much odor. Nicotine is sticky and glass is static. It's Fatal Attraction.

Yea, stinky. Not good.

Fatal Attraction!!! Gawd, I LOV E IT!!!! :lol: :lol: :lol:

I won't ever order frm them again. Had nothing but trouble. The glass did stink, it was terrible and it arrived in a zillion pieces. I called and basically got the "it's not our fault" attitude. They were rude and I was cursed at. I refuse to support people like that. There are too many reliable sources that are friendly and supportive. Forget Jo-Del and use someone else like the ones that were already mentioned in this thread.

[A.Loomis]

I stopped by twice this week and the lights were out and the door was locked. Thursday at 2:30 and Friday at 1:30. I could see a TON of glass in there though, and lots that still needed to be unpacked and cut to the 12" rod size. How frustrating to be THAT CLOSE to glass I need and have to order online and have it delivered instead!!

-a

[Just Nancy]

I stopped by twice this week and the lights were out and the door was locked. Thursday at 2:30 and Friday at 1:30. I could see a TON of glass in there though, and lots that still needed to be unpacked and cut to the 12" rod size. How frustrating to be THAT CLOSE to glass I need and have to order online and have it delivered instead!!

-a
No hours posted on the door? Or a message about why they are closed? I would be ordering from someone else just because of that. (Not to mention about 8 other reasons I could add.)

I'm dying to get to my local supplier (Lampworkingsupplies.com) for Moretti and then try some suppliers of the other glass. I can only imagine how you felt being there looking in. I feel your frustration. :sad:

[A.Loomis]

No hours posted on the door. No reply to an email I sent asking about hours. TODAY I stopped by again (it's right near my daughter's softball field). Guess what?!?!?!?! Somebody was in there with the lights on. When I knocked on the door, I saw a woman waving me away (as in, go away now!). So, I lifted up my wallet, and I'll tell ya, I'm in need of significant glass, easily $80-$100. I showed her my wallet, and she still waved to me to leave!!!

I'm done, stick a fork in me!!!

:-P
A

Oh, and the vehicle parked at the door was a shiny Infiniti sport utility vehicle.....that blows my little truck away!!!

[AKDesigns]

Somebody was in there with the lights on. When I knocked on the door, I saw a woman waving me away (as in, go away now!). So, I lifted up my wallet, and I'll tell ya, I'm in need of significant glass, easily $80-$100. I showed her my wallet, and she still waved to me to leave!!!



Sounds like somebody doesn't know how to run a business (ya think?). Luckily, the good glass suppliers are super quick with shipment. Good being Frantz and his distributors...LBSupply, Moretti & More, etc...
But then I'm a bit biased. I'm one of the ones got the "streaky pink".

[bclogan]

TODAY I stopped by again (it's right near my daughter's softball field). Guess what?!?!?!?! Somebody was in there with the lights on. When I knocked on the door, I saw a woman waving me away (as in, go away now!). So, I lifted up my wallet, and I'll tell ya, I'm in need of significant glass, easily $80-$100. I showed her my wallet, and she still waved to me to leave!!!


Geez. That reminds me of a local bead shop around here. A friend of mine went over there to get some supplies. She gets there are 10:55, the door is open, so she goes in. They promptly asked her to leave because they weren't Open until 11.

Needless to say she didn't wait around. And I haven't done any shopping there either. I don't feel like driving that far away (it's "local", but not THAT local) for that kind of service.

Barbara

[Pat]

Go to www.howacoglass.com or call. You want great service and nice clean glass you'll get it there. Don't waste your time on losers.

[fourpawsglass]

I also sent an email to Jodel with no response. I am disappointed with the possible closing of Jodel. I never had a problem - always good service, fast delivery, and I never experienced smelly glass. I like Wale Apparatus (http://www.waleapparatus.com) and found this one last night - Glass Craft (http://www.glasscraftinc.com). I used to get iris dark brown frit from Jodel but I found it at Glass Craft.

[BeadMaven]

Jodel isn't closed.

I placed an order and received it 4 days later (day before yesterday).
No substitutes and packed well - I love their striking transparent corals!

[Venbead]

was there a new telephone number on your invoice Dona? can you post it or PM it to me. I'd love to talk to Monique and find out what is happening with her store.

[zen-mom]

No hours posted on the door. No reply to an email I sent asking about hours. TODAY I stopped by again (it's right near my daughter's softball field). Guess what?!?!?!?! Somebody was in there with the lights on. When I knocked on the door, I saw a woman waving me away (as in, go away now!). So, I lifted up my wallet, and I'll tell ya, I'm in need of significant glass, easily $80-$100. I showed her my wallet, and she still waved to me to leave!!!

I'm done, stick a fork in me!!!

:-P
A

Oh my goodness... I cannot imagine waving someone away who's at my shop door and with wallet in hand to boot! I have left my home to go and open the door when someone has called and is at my store. The hours are posted there along with my cell number. I have no problem driving over to make a sale to a customer who wants to buy something on my "day off".

[DesertDreamer]

It baffles me how anyone who does such selective customer service can manage to stay in business at all. How can you ship promptly to some folks and totally ignore others? It's just weird.

[Lisa]

I bought from Jodel once before reading this and didn't have a problem, so I ordered a little more Bullseye odd rods, and they mixed the order up - she had two different batches of the same color (Pink Peony/Peoni) listed, describing how they were different, and I ordered some of each, but from the labeling they sent me all of one color. :( I e-mailed a request for the other color, and have never heard back. [-(

:-k I suspect if you don't complain/post you get better service. I also got horrible cigarette smoke smell from the box :-& , so unfortunately I will no long be ordering glass from this source. Lisa:(

[Peach Blossom Beads]

I bought from Jodel once before reading this and didn't have a problem, so I ordered a little more Bullseye odd rods, and they mixed the order up - she had two different batches of the same color (Pink Peony/Peoni) listed, describing how they were different, and I ordered some of each, but from the labeling they sent me all of one color. :( I e-mailed a request for the other color, and have never heard back. [-(

:-k I suspect if you don't complain/post you get better service. I also got horrible cigarette smoke smell from the box :-& , so unfortunately I will no long be ordering glass from this source. Lisa:(

She does this with ALL of the glass. Besides making up new names for standard colors and calling other standard colors ODD LOTS when they're not, she also takes apart bundles and lists them as 2 different colors. Look at her Lauscha for example... she has almost every color listed twice but calls them by different names. Do you order 2 different pinks, or buckhorn and that other brown she has listed that looks similar, and when you get them they're the same color. These different colors don't actually exist - go look at any other lauscha vendor's website. Oh! And look at the numbers - they're almost the same but she changes them by adding one extra number to the original and calls it a different lot.

And a good example of a fake odd lot - "Moretti Lavender Rose 082A" ($32.00 lb.!!!) that she got people to believe is FAUX AMBER ROSE, is actually, in reality, VETROFOND LAVENDER BLUE 082 ($10.00lb.) which is more pink than Moretti. A BIG hint that something she has listed is NOT really an odd or even an existing color - go look at any other vendors site and you'll see she's the only one that has it. This is the reason she makes up her own names - to confuse you.

Am I being clear here? I feel like I'm not explaining this very well.

Edited: Lisa you're absolutely right about the complaining thing... I havea story that's WAY too long but she was best frined til her other pesonality kicked in one day.

[Kalera]

I can confirm that though the Pink Peoni rods vary slightly in color, there was only ONE batch and it all looks the same after it's melted!

[fourpawsglass]

Jo-Del is going thru some personal issues right now that require her full attention. We have all gone rough times and we hope that those around us will still support and stand behind us and not jump to the wrong conclusions. I still stand behind Jo-Del and I am confident she will be back on her feet soon both personally and professionally. I wish her well and will be patient and understanding in her return.

[BeadMaven]

Jo-Del is going thru some personal issues right now that require her full attention. We have all gone rough times and we hope that those around us will still support and stand behind us and not jump to the wrong conclusions. I still stand behind Jo-Del and I am confident she will be back on her feet soon both personally and professionally. I wish her well and will be patient and understanding in her return.

Thank you for posting what I should have.

I wholeheartedly agree with you.

[beadgoodies]

Jo-Del is going thru some personal issues right now that require her full attention. We have all gone rough times and we hope that those around us will still support and stand behind us and not jump to the wrong conclusions. I still stand behind Jo-Del and I am confident she will be back on her feet soon both personally and professionally. I wish her well and will be patient and understanding in her return.

Monique has been going through “personal issues” since at least 2003! Pah-lease! It’s either “personal issues” or “technical problems.” Monique (or her supporters) always have some excuse for her. I can’t believe anyone, in good conscious, would recommend doing business with this woman!

[BeadMaven]

My conscience is clear and I am sorry you had a problem.

I won't argue she has had problems, I think we all have had good times and bad in our lives.

Running a business when having personal problems isn't an easy thing and I speak from experience so I guess I see things from a different perspective.

[beadstillmyheart]

I don't get it. Is one of her "personal problems" making up names new names for glass? Is one of her "personal problems" sending out orders that smell like a nasty ashtray? Is one of her "personal problems" not being able to read her own labels and sending out Moretti clear instead of Lauscha clear?

Blatant bad business practice is NOT a personal problem....it's an ethics problem.

[lunamoonshadow]

I don't get it. Is one of her "personal problems" making up names new names for glass? Is one of her "personal problems" sending out orders that smell like a nasty ashtray? Is one of her "personal problems" not being able to read her own labels and sending out Moretti clear instead of Lauscha clear?

Blatant bad business practice is NOT a personal problem....it's an ethics problem.

Where's that clapping smiley?

[BeadMaven]

I don't get it. Is one of her "personal problems" making up names new names for glass? Is one of her "personal problems" sending out orders that smell like a nasty ashtray? Is one of her "personal problems" not being able to read her own labels and sending out Moretti clear instead of Lauscha clear?

Blatant bad business practice is NOT a personal problem....it's an ethics problem.


If she makes up new names and you know it - don't buy from her.
I choose to so if I think that is what is being done I don't buy both colors.

IMHO, its glass. I don't sniff my rods I clean them with alcohol (all of them from all my distributors) and touch them! Pretty colors! :lol:
It burns off but if you don't like that then don't buy from her.
I have never made a bead that ended up smelling like cig smoke.

I don't know about the clear glass...maybe SHE got ripped off too, maybe the glass got mixed up accidentally.
I'm not going to automatically assume she on purpose would sell it as another.
Again, either don't buy clear or don't buy at all, its your choice.

I know from experience (the CS area) in business I/you(general) can not please everyone all the time. There are going to be circumstances that just can't be resolved in the best light so it all comes down to who I/you (general) choose to trade with.

[AKDesigns]

If she makes up new names and you know it - don't buy from her.
I choose to so if I think that is what is being done I don't buy both colors.



The problem is that you don't know it until it's too late and you've spent your money and gotten ripped off from her. Let's not forget the Moretti dark pink that she renamed "streaky bubblegum pink" and let's not forget the Moretti copper green that she renamed "red copper green". She sold both of those as high price special glass instead of what they really were....plain old regular colors. Really, how can that be good business ethics? How can you continue to give someone your business that treats her customers like that, like morons really. That's not even getting into the fact when I figured out I had regular dark pink instead of streaky pink and contacted her for a refund....she flat out refused. She gets what she deserves in life....what comes around, goes around.

[BeadMaven]

See I just saw someone else sell the odd lot of avocado for like 60.00 - I can't remember if it was ¼lb, ½lb or 1lb but they raked in the $$$ on glass that is available right now for about 25.00 a pound so are they guilty of deceptive practices too?

I also saw red copper green sold by other vendors as "special" until it came out that it would be a regular product so did that make them deceptive as well?

She isn't the only one who names the glass different names either. I went looking at Lauscha last night and there are the same colors with different names but since I have been in glass a while I know they are the same colors.

I was a newbie too and yes, I had to learn just like everyone else and it wan't just from Jodel either. They all have marketing strategies - they are all in competition in a pretty close arena so its up to them to market their same glass and get the customers.

I just don't single her out when others are doing the same thing.

[AKDesigns]

I also saw red copper green sold by other vendors as "special" until it came out that it would be a regular product so did that make them deceptive as well?



No.

I guess you didn't really read my post. She wasn't selling red copper green and calling it a "special" color. She was selling regular old copper green and selling it as red copper green for an inflated price as if it really was red copper green.

Same story with the "streaky pink".

[AKDesigns]

See I just saw someone else sell the odd lot of avocado for like 60.00 - I can't remember if it was ¼lb, ½lb or 1lb but they raked in the $$$ on glass that is available right now for about 25.00 a pound so are they guilty of deceptive practices too?



No.

Now if they were selling regular avocado and calling it an odd lot then the answer would be Yes.

[BeadMaven]

No.

I guess you didn't really read my post.

Didn't read it or maybe I just misunderstood?

I do understand now, that was back not long after I started making beads.
I never bought any red copper green until 6 months ago or so. I never saw that much difference in it other than encasing for the red/purple effect.

[BeadMaven]

Here is an excellent example of what I was referring to and I just came across it:

http://www.lampworketc.com/forums/showthread.php?t=54256

Now, what if I as a vendor picked out all the translucent rods and sold them specially and separately from the regular vet ivory rods/batch?

Would that be misrepresenting or misleading?

The vet ivory is all in the same shipment but there are rods that are different.

Technically the translucent rods ARE different and really worth more since they are unique/odd and not expected to be produced again.

[Silver Mist Studios]

I agree with everyone else...
We were outright lied to about salmon pink, we were cheated, lied to a scammed in some way on all three of our purchases! Then we were also treated poorly in emails... this is an ongoing issue as that was almost 2yrs ago!!
She is like split personality or something... treats some people great one day, others horrible the next.

personal issue to not include lying, deception, poor business over YEARS.
She just runs her own business and she can run it however she wants, and SHE DOES.

[Silver Mist Studios]

Here is an excellent example of what I was referring to and I just came across it:

http://www.lampworketc.com/forums/showthread.php?t=54256

Now, what if I as a vendor picked out all the translucent rods and sold them specially and separately from the regular vet ivory rods/batch?

Would that be misrepresenting or misleading?

The vet ivory is all in the same shipment but there are rods that are different.

Technically the translucent rods ARE different and really worth more since they are unique/odd and not expected to be produced again.

Look misleading, lying and being up front... 3 different things...
*If she sold that batch as two lots but she called them something else and gave them a new name... yes... lying!
*If you sold the whole lot together but in the forefront explained they vary in translucence... that is being up front.
*If she sold them seperate and did NOT give them a new name... but didnt mention they are the same thing up front... that is misleading also.

I feel like I have to explain the definition of LIARS.

[Lisa]

I can confirm that though the Pink Peoni rods vary slightly in color, there was only ONE batch and it all looks the same after it's melted!

Thanks Kalera, that's good to know.

Amazingly :rolleyes: I got an e-mail response this morning from Monique -- 12 days after my original e-mail to her. It was a bit confusing, but her explanation doesn't gibe with the information on her website. I don't mind honest mistakes, but overt lying, incompotence, inattention to customer service, or whatever you want to call it make for a buying experience I do not plan to repeat. Lisa

[BeadMaven]

She just runs her own business and she can run it however she wants, and SHE DOES.

I too started trading with her about 2 years ago (in August) and yes it is her business she can run it how she chooses, I agree with you.


Look misleading, lying and being up front... 3 different things...
*If she sold that batch as two lots but she called them something else and gave them a new name... yes... lying!
*If you sold the whole lot together but in the forefront explained they vary in translucence... that is being up front.
*If she sold them seperate and did NOT give them a new name... but didnt mention they are the same thing up front... that is misleading also.

I feel like I have to explain the definition of LIARS.

No you don't I get it but then there are others out there doing the same thing.
I have seen it and knew simply because I was familiar with the new and odd lots as opposed to the regularly produced colors in the different glass makers
I don't hold it against them nor do I not trade with them.
If I find something in question I write and ask before I buy it.

[swanseafarm]

Fair to say, buyer beware.

Jo-Del has not been consistent with product or customer service.
Buyers have apparently been lied to and cheated just as often as the buyers who have had an honest and fair experience.

After all this information, it's up to each individual to decide where to shop.

I'm such a wimp....I'm sensitive to cigarette smoke and when I open a package and that smike/cig/ashtray smell wafts out it makes me sick and have an asthma attack and in need of an inhaler. I know my beads won't smell like an ashtray....no one said the smell ruins the glass. It ruins the experience of expecting to open a clean package and not be offended by a foul odor. #-o

[Silver Mist Studios]

Some people do not realize something is in "question"... and then its too late.
Just because some others do the same thing they are just as WRONG...
I like feeling confident and not "questioning" things I buy from a vendor and there are tons of vendors that ARE ethical.

There are accidents that happen to some people... maybe the vendor made a mixup... if YOU caught it and ask, they answer appropriately and take care of it... no harm no foul.

But when items are being blatantly advertised as something else, and there are obviously from this thread numerous accounts of that and other very poor business practices... that speaks volumes...
I will buy from the vendors that are ethical as I continued and don't have to question.

[Deb Hopeful Journeys]

How can someone run a business and have personal problems for 2+ years.

Maybe it's time for a new line of work for her. hmmm, she might make a good politician.

I would think that eventually she will run out of excuses.

[BeadMaven]

Some people do not realize something is in "question"... and then its too late.
Just because some others do the same thing they are just as WRONG...
I like feeling confident and not "questioning" things I buy from a vendor and there are tons of vendors that ARE ethical.

Yes and I thought about that. I know you are talking about the ones new to the love of glass. It takes time to remember all the makers and colors. ;) Yes there are many out there who are great vendors and mistakes do happen too.

There are accidents that happen to some people... maybe the vendor made a mixup... if YOU caught it and ask, they answer appropriately and take care of it... no harm no foul.

True although I had a bad experience with someone here. It was like pulling eye teeth to get her to make it right to the point she made me think I was wrong and I will not do business with her ever again..all over about 4.00.
So I do understand other's anger at their experiences. I have never come on here slamming her about it though but that is my choice.

But when items are being blatantly advertised as something else, and there are obviously from this thread numerous accounts of that and other very poor business practices... that speaks volumes...
I will buy from the vendors that are ethical as I continued and don't have to question.

Thats true and we all have to make the call on who we choose to trade it.

[Just Nancy]

I agree. Bottom line is each person can purchase where they see fit. I think being informed of other's experiences helps us to make our decision of who to support based on our comfort level. For example if it was just the chance of getting smokey glass, I wouldn't worry about it. Add that to multiple other posts over the years and my comfort level changes.

Every time I read these threads I am reminded of a bulk buy I did once. I wish I had weighed the bundles when they came in. I remember delivering one friend's order to her and thinking, man this seems light for this much $$$. It never occured to me until later that it could have actually been light. I'm not saying light as in specifically set out to cheat a customer, but I don't think I was holding the several pounds that the bundles should have weighed. At any rate, over the years I have noticed the friend, doesn't interact the same with me any more. I shutter at the thought that she may assume I'm the one that shorted her. :(

[fourpawsglass]

Correct me if I am wrong, but we live in a country where a person is free to make their own decisions in choosing who they purchase items from. NO ONE is holding a knife to your throats to shop with Jo-Del. Don't shop with her if you don't like the way she conducts business. There are thousands of vendors to choose from. I honestly thought the information I posted earlier would be useful to those in this forum since this thread was started with the purpose of inquiring as to her situation. If this thread had the sole purpose of slandering Jo-Del, I would have never answered it in the first place. I thought Lampwork Etc. was a place to share ideas and information. I am very disappointed with some of the personal and slanderous remarks that were made. A more mature and professional tact would have been more appropriate.

I choose to shop with Jo-Del until such time as she proves otherwise.

[swanseafarm]

Tracy, I don't think you know what "slander" means.

Here is the legal definition:
SLANDER - A false defamation (expressed in spoken words, signs, or gestures) which injures the character or reputation of the person defamed.

The information being shared isn't false. Many people have had bad experiences dealing with Jo-Del.

[AKDesigns]

Tracy, I don't think you know what "slander" means.

Here is the legal definition:
SLANDER - A false defamation (expressed in spoken words, signs, or gestures) which injures the character or reputation of the person defamed.

The information being shared isn't false. Many people have had bad experiences dealing with Jo-Del.

Hehehe...thanks, ya beat me to it!!!!!

[SuzyQ]

It amazes me the woman is still in business. She ripped me off twice and it wasn't pretty. She should really have a 'returns or exchanges not accepted' sign on her home page.

Buyer beware the dog bites would be a great tag line :D

[Just Nancy]

Correct me if I am wrong, but we live in a country where a person is free to make their own decisions in choosing who they purchase items from. NO ONE is holding a knife to your throats to shop with Jo-Del. Don't shop with her if you don't like the way she conducts business. ....... I thought Lampwork Etc. was a place to share ideas and information. I am very disappointed with some of the personal and slanderous remarks that were made. A more mature and professional tact would have been more appropriate.

I choose to shop with Jo-Del until such time as she proves otherwise.I may have missed it. No one said we were forced to buy from any one vendor. There was surprised that JoDel's store front wasn't open. Many people looked forward to it.

On the other hand there have been issues with online transactions. Reporting our experiences isn't slander. Many have passed on their experiences both positive and negative. If only the positive ones stay then people continue to think they are the only one with issues (which often go unresolved). I think providing both sides is providing information. Then people can make a choice they are happy with.

[AMMBJM]

I have never had a problem ordering, but did wonder why my order did was rods instead of stringers.

[DesertDreamer]

They must be looooong ongoing personal problems, then. She ripped me off and then had a very public tantrum about it in 2002! Some people really ought not to try to do business with the public.

[jjglass]

I didn't want to pile on but thought I should share my experience to help future noobs like me who are just starting out.

I'm a total noob in lampwork and just starting out. I saw the ad for JoDel on LE so I thought I would give them a shot. I figured if LE had them as an ad sponsor, they should be reputable (to the LE powers to be, take note of this.) I ordered a starter kit with the upgrades, not a small order. After a couple of days, I hadn't heard anything about shipment, so I sent an email to find out the tracking number and see if I could add something. I heard nothing back for a day (which to me, in the electronic world, 24 hours is the longest an email should go unanswered) so I thought I would give them a call. The 800 number was disconnected. This made me nervous, so I called the local number....disconnected. Neither number leaves a forwarding phone number.

So being the computer geek that I am, I looked up their registration information for their web site address and got the phone number that they registered under there.....disconnected. I then started doing searches on yellow page sites to try and track down their number for the brick and mortar store.....nada.

At this point, I said to myself "Self, why the hell are you wasting all this time to track down something you wanted? Just cancel the order and find another vendor."

I sent them an email to let them know to cancel the order and if it showed on my CC that I would dispute the charges. I got a phone call from Monique asking if I really wanted the order cancelled. I said yes, because anyone who has their number listed on ther website, which is disconnected, and does not update it or take it down makes me nervous to do business with. There are far too many scammers and cheats on the web to trust anyone with bad contact information posted on their own web site.

She said she understood, explained that someone at Verizon who used to work with her husband is trying to ruin their business by messing with their phones. I was pretty amazed by this because I work with Verizon and many other telcos in my line of work. That guy, if it was true, would be handed his arse on a platter let alone having a mountain of legal issues to deal with. In any case, she told me she refunded the money.

That last piece got me going, because nothing had shipped yet, but I was already charged. That is a major no-no to most reputable companies who take orders and ship or do drop shipping. You don't charge until the item is out your door, and most CC companies have policies against doing so. If you do charge ahead of time, that order better be out the door the next day.

This ended ok though as I see the charge came through, and so did the refund. My newbie kit also arrived from Arrow Springs with no issues (they even upgraded a piece because they were out of stock of an item I ordered.)

In any case, I thought I would share my near order experience with JoDel. I'm not angry as I didn't take a hit, but it was very odd and my first experience ordering as a noob which didn't set a great tone for me over all (and casted a shadow on how reputable LE is as well.) For all the folks that have had issues, old and on going, here is a link to your rights and some things you can do if it is not resolved properly from the Federal Trade Commission:

http://www.ftc.gov/bcp/conline/pubs/credit/billed.shtm

Hope this helps someone in the future!

[FlameDancer]

Jo-Del is going thru some personal issues right now that require her full attention. We have all gone rough times and we hope that those around us will still support and stand behind us and not jump to the wrong conclusions. I still stand behind Jo-Del and I am confident she will be back on her feet soon both personally and professionally. I wish her well and will be patient and understanding in her return.

IMO...If she is having personal problems, that interfere with her business, she should cease doing business, period. I think she could have saved herself a LOT of problems and poor customer service is she had just put a closed sign on her website. People would have understood and when she got her personal affairs cleared up and was able to fill orders again, customers would have come back. She's burning every bridge, she's ever made. It's really sad. I personally LOVED her, when I first started and thought her business was great.

It's too bad she doesn't have someone, that she totally trusts, to come in and take the reins for awhile and straighten this mess up. It "could" be turned around.

[SheAmy]

I just recieved my order today from Jodel. I had what is a large order for me, just under 100 dollars. I ordered during the time "in question" and I was concerened when I hadn't gotten a return email in over 2 days(which is a long time in the glass/business world. When I saw this thread on LE I figured I was in real trouble. Fortunately Monique replied to each email when she was back online again after she switched computer systems/ moved?. She was very concerned to alleviate my worries about this order, and even left me a voice mail on my message machine and emailed the USPS tracking number too. I recieved the package today and everything is labeled well, with a copy of my detailed invoice inside, her apologies and complimentary 1/2 pound of free glass. I got some of the ornella, uroboros, lauscha colors, bullseye and moretti everything was in good condition and labeled extremely well. I have ordered from Jodel before not that often lately, and also buy from MANY other suppliers. I love Jodel's selection(she does carry so many glass types ), and hope she continues to prove/earn her reliability back. I'm not saying whether you should give Jodel a chance, I'm just reporting my experience which had a good ending.

[Just Nancy]

Glad you got your glass.

Someone refresh my memory, which glass is the Ornella? Seems like it is something others sell under a different name?

[AKDesigns]

Someone refresh my memory, which glass is the Ornella? Seems like it is something others sell under a different name?

It's Czech glass (http://checkglass.com/). Monique is selling it as a different, new line of glass. When people told her it was just Czech glass she claimed she had no idea. Just be careful with the Ornella because Monique is selling it as 104 coe glass and not all of it is. You (SheAmy) may want to go to the Checkglass.com website and compare the colors of Ornella you got to the Czech glass colors and then see what the coe is.

Amy

[Just Nancy]

Thanks Amy. I have some Czech glass that I haven't done anything with yet because I thought the COE could be tricky.

[danelady]

Hubby and I always did the same thing when we owned our Auto Repair shop. I got a call on a Sunday afternoon for a lady with a Honda needing an oil pump. I was there faster than you can say, changed out the oil pump , got a lovely tip for coming out on a Sunday, and had a very happy customer to boot!

Oh my goodness... I cannot imagine waving someone away who's at my shop door and with wallet in hand to boot! I have left my home to go and open the door when someone has called and is at my store. The hours are posted there along with my cell number. I have no problem driving over to make a sale to a customer who wants to buy something on my "day off".

[BeadMaven]

Oh my goodness... I cannot imagine waving someone away who's at my shop door and with wallet in hand to boot! I have left my home to go and open the door when someone has called and is at my store. The hours are posted there along with my cell number. I have no problem driving over to make a sale to a customer who wants to buy something on my "day off".

Well the only thing I can think of is that maybe there wasn't a cash register there...since there was no open for business sign.
Maybe they were still unpacking and sorting glass?
I am sure there is a logical explanation.

Glad to hear SheAmy had a great experience! :)

We have done that as well Lynnie.

We live at our business and as great as it is for our customers, they sometimes don't "think" to remember we have a life besides the business! :lol:
It can get trying at times when we are expected to be here 24-7.
I have had customers get "put out" because DH won't be here at 8:30 at night (for them to drop off work) because he is off shooting his bow at the archery range with friends.

Things can look very different from the other side of the fence.

[kk5336]

It's Czech glass (http://checkglass.com/). Monique is selling it as a different, new line of glass. When people told her it was just Czech glass she claimed she had no idea. Just be careful with the Ornella because Monique is selling it as 104 coe glass and not all of it is. You (SheAmy) may want to go to the Checkglass.com website and compare the colors of Ornella you got to the Czech glass colors and then see what the coe is.

Amy

I would agree with Amy....I haven't bought from her in a while, because I don't need any additional problems right now...but have in the past and loved her Ornella which I found out is really Czech Glass. So I went to their sight and low and behold there were several colors that I have that are listed as a different COE than 104. I now have to go thru my stash pull and relabel that glass.

I don't know her well, but in the past she has always been sooo nice and I have never had any problems with her or the orders. She at times would give up glass in her stash to fill my order. I hope she get things straightened out.

Kathie
Good Omen Designs

[DesertDreamer]

If you want the right names for the right colors AND the correct COEs, why not go to the best source?

http://checkglass.com/

They're the best game in town! (I'm not affiliated with them in any way, I only ordered from them once, light years ago, but it was a BIG order, and it's all Heidi's fault anyway.)