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calumey
2008-03-26, 2:41pm
Ok, the dreaded kiln problems started for me last week. I called orton then they sent me to JenKen. I was told I needed the relay. I paid for it and got the package today. No instructions. Not sure if I got the right part.

What does the relay look like???

I got the coil looking thing to replace inside the kiln which is covered by a glass tube. It was a pain in the butt to change.

Anyway, I revved up the kiln, got to 300 and then it pooped out and the light stopped clicking and temps just plummeted - same problem I had before. I tried calling them again and the phone just rang and rang. Come to realize they leave at 4pm!!! It was 4:10 when I called. DARN!!!

To make a long story short, did I get the correct part - relay - or did they send me the element? Thanks.

SuzyQ
2008-03-26, 6:40pm
Yes, that is the relay. It is a PITA to install. I remember it vividly...

Dale M.
2008-03-26, 8:01pm
Problem is probably not relay.....

Check all wiring connections including thermocouple.

Is program still running in controller and is it correct...

Dale

calumey
2008-03-26, 8:07pm
Thanks Susan. I figured you'd know :)

Dale, the kiln was still programmed after I installed the relay. I didn't really look at the settings as I punched through them so I don't know if anything changed. I'll have to check tomorrow.

killerbeedz1
2008-03-26, 8:42pm
I replaced the relay on my Jen Ken a couple of years ago. It was very simple to do. The customer service people at Jen Ken are very helpful. They emailed me a picture of where the relay should go plus talked to me over the phone while installing it.

crystalflipz
2008-03-27, 10:09am
If you got a coil that goes inside the glass tube, I think what you got is the heating element. The relay is a small black plastic piece with 4 metal "prongs" on it that goes inside the controller box outside the kiln and has a label on the side that reads "Potter and Brumfield T9AP1D52-12". I've replaced both my element and my relay in the past year and now try and keep a spare of each on hand. Some people have had luck finding the relays locally, but I had to order directly from Jen-Ken. I've got written directions that Jen-Ken sent me with the relays for how to replace them if you need them.

calumey
2008-03-27, 3:49pm
Thanks. I had some down time at work today and called JenKen. They sent me the heating element and not the relay. They're crediting me the difference and sending me the relay. I hope that I can be torching again by the weekend.

GLASSFREEK
2008-03-27, 5:06pm
if your kiln heated up with the new element its not the relay,sounds like the element is out again.

Mike

Judi_B
2008-03-27, 5:17pm
When the relay went out in my Chili Pepper, it would start to heat and then quit. New relay fixed it.

SuzyQ
2008-03-29, 2:23pm
losing one's mind is a scary thing.... sorry:D