You're paying HIS shipping? I guess that's nice because of the wait.

Hurricane rocks btw!

Great to hear. It is the latest of all the upgrades.

It is the only fair thing to do, after his wait.

I think in this case, buyers are taking a huge risk and should lower their expectations relative to other companies when ordering. And although it seems a quality product is being produced with good warrantied service, the business model as described in this thread is shady.



So, would it be better or different or safer, to require 1/2 upfront? I can do that. I can do whatever is necessary, short of nothing up front, to make customers feel good about the order.

It sounds like you maybe need to reposition the business a bit. Folks see the wait time you mention, but it's still viewed as a basic transaction: "I need an oxygen concentrator, I give you money, you give me the machine".

From the sounds of it, your business is really more like auto restoration where someone places an order, you find the junker to clean up and make pretty and serviceable then ship it out.

When you sort out how much you'd need up front, you need to cover the cost of the machine you're rehabbing and then collect the rest when it's ready. So in your case maybe it's more like 60% up front and the remainder on shipping, or whatever percentage is realistic.

From the sound of things, like you said, folks like the product, don't quibble too much over the price, but the purchasing experience is lackluster. So what it boils down to is managing expectations better. Like I said, folks are used to a straight transaction, but you're not really doing that, right?

Thats the best response yet. So, should I ask if they want that option or require it? I want to do this. We are growing and I want to do it right and fair.

Your response to Kalera was reprehensible.

Require it.

a) You're covering your costs. It sounds like funding the physical parts is one of the sticking points in your pipeline.

b) Sometimes less choice is better. I was buying bread the other day, looking for whole wheat bread. I had to dig through brands, variations, sizes of loaves, etc. What I needed was just a section where I could find whole wheat bread so I could get out of the store.


You need to manage the experience. If you start giving a lot of options, you're putting it back on the customer and that seems to be some of what's screwing you over.

Thank you.

You are right, Kalera I am sorry. Your responses are not shallow. I get a little passionate about things concerning my family and my business. Which is why I take the time to try to make people understand my methods. Again, I am sorry.

Thank you, for your advice. I am implementing it today.

I accept your apology, and thank you.

Passion is good, but if you will take my advice as a businessperson, if you cannot represent your company in a civil and professional manner when conflicts arise, you might want to find someone who can do it for you.

You might also consider looking into that FTC link I posted, it could save you a lot of heartache down the road if someone decides to complain about your business practices.

I would say NO.....

I received a tracking number today, for some reason USPS won't let me track it yet but at least I got one. Fingers crossed..

Thank you for offering to pay the shipping costs on the units. It is much appreciated and goes some way to making me feel better about the order.

You can track it after it is scanned by the Mailperson. Will be after 5pm easter time.

After I get these sent, I will send a compressor as originaly promised. The shipping on this one, just for the record was 114.03.

I think the system we designed over the phone will work great. The unit will put out 10 lpm at 20 psi and 94%. We tested this one extensively.

Are a MIND reader ?

I would like to know if this was ever resolved to your satisfaction ?

Oh well.....
 

It pains me to post this but oh well, I messaged jack a month or two ago to avoid this but having received nothing again this is getting beyond a joke.

Jack, I'd like the two compressors you promised me, along with the second supposedly built unit that's sitting around in your workshop, and preferably the other three units that were part of my original order as well......

My issue has NOT been resolved and we are coming up to almost the 1 year anniversary of my original order, and payment, and payment of shipping.........

If you can't do the other three jack, then please just send me the second unit, the two compressors and refund me the rest of my money, because this is getting out of hand.

(Long Sigh)

that's ludicrous. call your bank/debit card/credit card company or whatever.

Wow! Your handle is accurate. I would have been furious many months ago.

I am moving this thread since Jack does not have access to this area of the forum

It's good that it is being made available for Jack to see and respond.
Can you explain why Jack does not have access to this area?
Inquiring minds, me, want to understand...

Thank you

i think she meant that Jack has no access to the "customer service kiosk" since he's no longer a LE member.
but he can in fact see them if they're in the tips/tricks forum.

at least that's how i understand it.

He is still a member. I was simply moving this to an area where he has access to read and post.

I have nothing except I have noted that he asks people to call. Maybe you've already done that, but if not it might be worth doing.

~~~ Backing away again ~~~

He's no longer a vendor (would be my guess)

I thought I saw he was now selling through distributers. I'm not sure but Whales may be one of them. The price has almost doubled, someone most of put money up for him to expand.
Bob

I'm currently in the market for a concentrator for my Minor Burner... I had intended to shop w UO, but after reading this forum, I am not so sure if that is a wise choice... I understand the hardships of running a business, & would love to give UO my business, but I'm also a customer & want to be able to get my purchase in a proficient manner... In saying that, what other companies would be recommended to look into, for acquiring a well-built concentrator, in a proficient amount of time...

Thanks for the info... I'll definitely look into it...

There is a 5 year warranty on these:

http://www.pyronamix.com/Pyronamix/Welcome.html

Best concentrator you will EVER buy!

This person only posts about UO!!!!!!

Call me. I will treat you right.

I have a lifetime warranty. Do you really support someone who uses the problems of others, to promote their own agenda????????? Read her ad. She uses UO2 as her stepping stone. Jack

Forgive me Jack, but I don't want someone to misunderstand and then flame you later. I was under the impression that you have a 3 year warranty with lifetime support. Is that the same thing as a lifetime warranty? (Not being sarcastic, I'm genuinely looking for clarification.)

Jack, before selling more equipment, or promoting your business on here, please pay me what you owe me and also let me know what needs to be done regarding my broken M20. I have not brought this public, however, you do not respond to my messages. You NEED to pay the amount you owe from the invoice I sent you.

I am so sick of this discussion.....Yes it takes him FOREVER to ship....but when you do get it...you will be happy. I was not going to do a public discussion on this but here goes. On the side bar - there is a company owned by Jennifer and the title is "Don't get Jacked" - Personally I find it tacky - negative advertising is a turn off so Jennifer will probably be the last person I would purchase from. Being in the OXCON business is obviously like having a target for a birthmark. Jack should be OPEN and HONEST with his customers - Jack could say...."sorry but getting one of my oxycon's will be like having a baby....it takes nine months and by the way - I need the money up front." Truth goes a long way.....I love his oxycon ......I could not be happier and yes it did take me a long time to get mine.....

You may be sick of the discussion, however, it is very relevant to people who are waiting or who are looking to order.

If you're so sick of this discussion - the solution is simple - DON'T READ THE THREAD!!!!!!!!!!!!!!

You have customers that have waited a year for their concentrator. Take care of them.

Seriously? Oh it takes him forever to ship but you'll be happy WHEN you get it??? That's a sales pitch? THEN DON'T TAKE PEOPLE'S MONEY UNTIL YOU SHIP!!!!! Stupidest post I've seen all day....Well Second. I haven't responded to the other one that's worse!

Now THIS is the stupidest post I've seen all day. Telling people to call you and you'll treat them right...in a thread where a person has waited 1 year for you to send her a machine or refund. You are really a joke. I don't care how fkn good your machines are. You my friend, need to get out of this business.

NO REMORSE. NO ANSWERS. NO SOLUTIONS! NOT A CHANCE!!!

Lifetime warranty means nothing if it takes a lifetime to get service or you go out of business