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Passion is good, but if you will take my advice as a businessperson, if you cannot represent your company in a civil and professional manner when conflicts arise, you might want to find someone who can do it for you. You might also consider looking into that FTC link I posted, it could save you a lot of heartache down the road if someone decides to complain about your business practices. |
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Thank you for offering to pay the shipping costs on the units. It is much appreciated and goes some way to making me feel better about the order. |
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Oh well.....
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Jack, I'd like the two compressors you promised me, along with the second supposedly built unit that's sitting around in your workshop, and preferably the other three units that were part of my original order as well...... My issue has NOT been resolved and we are coming up to almost the 1 year anniversary of my original order, and payment, and payment of shipping......... If you can't do the other three jack, then please just send me the second unit, the two compressors and refund me the rest of my money, because this is getting out of hand. (Long Sigh) |
that's ludicrous. call your bank/debit card/credit card company or whatever.
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I am moving this thread since Jack does not have access to this area of the forum
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It's good that it is being made available for Jack to see and respond. Can you explain why Jack does not have access to this area? Inquiring minds, me, want to understand... Thank you |
i think she meant that Jack has no access to the "customer service kiosk" since he's no longer a LE member.
but he can in fact see them if they're in the tips/tricks forum. at least that's how i understand it. |
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Still didn't answer my question...
Is it that vendors do not have access to certain areas/threads? I have seen some good input from some of the vendors here on questions asked. Not being difficult, I just want to understand. |
I have nothing except I have noted that he asks people to call. Maybe you've already done that, but if not it might be worth doing.
~~~ Backing away again ~~~ |
He's no longer a vendor (would be my guess)
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Really? I thought I saw his banner yesterday... Maybe not... That would make sense though.
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I thought I saw he was now selling through distributers. I'm not sure but Whales may be one of them. The price has almost doubled, someone most of put money up for him to expand.
Bob |
One day after he announced a new selling structure there were no prices. Two days latter the prices were there again. Today, prices are still there, and not much different than last year.
Jack is a good guy to deal with, ask questions... Unfortunately, his Business model is not perfect. Many including me have offered suggestions on timeline promises. His website now says the wait times are 3-5 months and to call on build times, he's listening to our suggestions... If it has truly been a year and UO is ignoring attempts to contact them then the next logical step is to the CC company. I don't think after a year they will be much help though, something about time limits. After that, (I hate to suggest it) using a legal system approach. Use the small claims process on one machine or the full press approach on the full order. I hope it does not come down to requiring this approach for all parties... Call Call Call and keep notes. |
I'm currently in the market for a concentrator for my Minor Burner... I had intended to shop w UO, but after reading this forum, I am not so sure if that is a wise choice... I understand the hardships of running a business, & would love to give UO my business, but I'm also a customer & want to be able to get my purchase in a proficient manner... In saying that, what other companies would be recommended to look into, for acquiring a well-built concentrator, in a proficient amount of time...
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Thanks for the info... I'll definitely look into it...
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This person only posts about UO!!!!!!
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