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I am so sick of this discussion.....Yes it takes him FOREVER to ship....but when you do get it...you will be happy. I was not going to do a public discussion on this but here goes. On the side bar - there is a company owned by Jennifer and the title is "Don't get Jacked" - Personally I find it tacky - negative advertising is a turn off so Jennifer will probably be the last person I would purchase from. Being in the OXCON business is obviously like having a target for a birthmark. Jack should be OPEN and HONEST with his customers - Jack could say...."sorry but getting one of my oxycon's will be like having a baby....it takes nine months and by the way - I need the money up front." Truth goes a long way.....I love his oxycon ......I could not be happier and yes it did take me a long time to get mine.....
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You may be sick of the discussion, however, it is very relevant to people who are waiting or who are looking to order.
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NO REMORSE. NO ANSWERS. NO SOLUTIONS! NOT A CHANCE!!! |
Lifetime warranty means nothing if it takes a lifetime to get service or you go out of business
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I would personally go the small claims court route. If you can show that the vendor was negligent, you can receive the award in twice the amount owed to you. A year of no shipped product definitely qualifies as negligent.
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Jack, if you're reading this, PLEASE stop posting in these threads, and contact your unhappy customers privately--don't make them have to chase you down, no one's just going to forget and walk away from their money. And for Gods sake, please just help them out, ideally before it even gets to this point. Coming in with a sales pitch for someone else when you haven't fixed the existing problem is just asking for trouble. The only thing that has been saving you to any extent is your older customers chiming in with good feedback, and if/when the problem finally gets resolved and the unhappy customers in these threads say themselves that they are happy with whatever resolution has been reached. Your posts are doing nothing but stirring things up, they are not helping your case. Please do the right thing, and the smart thing here. |
I really don't see why this person is still getting away with these unethical practices and I think he should have to stump up to a court and explain himself
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What has happened here?
I am so curious as to the ordeal of the OP. Have you received your equipment or money back? This whole thing is absolutely mind boggling!!
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an offer
Jack feel free to pm me. I spent 7 years working in remanufacturing supply chain analysis. Some of the quandaries you have expressed have well developed methodologies for handling them and or anticipating needs. I too am a small business owner, one of the first lessons I learned is, " if you cannot keep up with demand, you are too cheap". You need money to order parts or hire help, needs to come from sales. From the sound of this thread many of these people would have happily paid more if they would get their orders with in say 30 days? you obviously produce a quality product what are having a hard time sustaining that production, charge more for it so you can maintain parts stocks and improve turnaround. It was amazing how much things improved for me when I raised prices at my computer shop.
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I hate reading this thread as well. I just looked back at my records and am shocked at how long ago i ordered and paid for one. Dec 6, 2012 was the date i paid the original amount, then i paid an invoice they sent on May 2, 2013 for the rest. Have not seen the concentrator, nor have i received any emails about the wait. :(
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Andie, you have to call every week or every day if you have to. If you just sit and wait, you'll never get it. Call, email....etc..
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Last word from the family....Jack was in jail. This was a few months ago.
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Lori supposedly has a concentrator on it's way to her so someone is there. She had been calling and calling too.
http://lampworketc.com/forums/showth...23#post4575023 There are multiple threads in the legal room along with that one. |
thanks for the advice. I've sent an email, and will keep sending. Honestly, at this point, since i've already bought another, i'd rather just have my money back. But i'll take either. I live in canada, so probably can't easily pursue any kind of legal anything. I'll also try calling.
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Andie, call, call and call. Also, for the time being, he has a facebook page set up where you can post questions. Just search for Unlimited Oxygen on facebook. I don't expect the FB page to last long.
As Amy said, I have a delivery expected from them today. Fingers crossed that it is a concentrator and not a box of rocks. And that it actually works. Here's the tracking number if you'd like to play along. :) 1Z60R0T10393023308 |
My question would be, why does anyone order from him? It's easy to see his track record, so if you ordered, you should know you are going to get a bad experience, so shame on you. I bought an M-20 from him ages ago, before he got so bad, it is still running. I also ordered a hurricane that caught on fire in my shop, and I contacted my credit card company and had the charge reversed. Now I have machines that while they cost a lot more than the machines from Jack, work great, they are quiet cool and reliable and they arrived in about 10 days from ordering. There are no bargains out there anymore, and by the way there is no tooth fairy or santa claus either.
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Oh! Guess what just got delivered! I just hooked it up and...well, it works. I'll still use it as back-up only because my EX-15 is just so much quieter.
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I ordered from Jack too and I am happy with the machines. I waited longer than I should have and my only comment is company size is irrelevant to delivery schedules PERIOD. Bad planning shouldn't be everyone else's problem. These threads have been repeating for over 2 years - so that obviously indicates a huge problem. I didn't intend to chime in since its obvious there are issues - I only jumped in because I just cant believe we would kill off the tooth fairy AND Santa Claus both!!! REALLY? |
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They are posting on Craigslist offering a hometown handyman service: http://indianapolis.craigslist.org/hss/4411430128.html You could contact them through Craigslist, too. |
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