How is a maker supposed to know (after the sale) what "hang properly" means for any given scenario a designer might be using them for? The lack of communication in advance combined with the blaming tone is what would make me wary.
I probably would have contacted the customer before shipping to clarify what they meant by "hang properly". I doubt I'd remake the beads; I'd just refund, but that's because I don't do custom work in the first place.
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-Kalera
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