I live in Ontario, Canada.
Good news today though, I got my controller back!!! A kind gentleman named Jim from Orton phoned UPS and pleaded my case and lo and behold UPS phoned me this morning to say I could come and pick up my package with no additional charges! Yay!
So we'll try reinstalling it this weekend and see if we can figure out what is actually wrong with the kiln.
The repairman who was here fixing my stove (yes! I have terrible luck with anything electronic and I can often put out streetlights just by walking past! Seriously!) suggested it could be a funky toggle switch so we'll check that out too. Wish me luck