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Yep ... I took a visit recently and they charge the $20 because that is the default on the website - when they send it is the real amount. They told me the website couldn't figure the amount but they adjusted it before the card (or however you pay) is charged.
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I figured it must be something like this. I've shopped with them many times and have loved the experience.
I do feel they should put something on the site that lets people know what's going on with the shipping charges. I looked and couldn't find anything so I left the site thinking that this was the charge I would see on my invoice.
A nice big bold sign above the shipping drop down would be great!