I've had really great service with them as well. Although, I no longer buy the glass, just to shocky for my taste and I don't have the patience to wait for it to melt on a hothead. But I have ordered from them, tools and other Items and always received great service. When I first started Natasha answered my questions over email, she was/is great.
I am sorry your experience was not up to par.
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JennyD
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...I'd rather be beading!
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