why isn't it as simple of taking a pic of the wrongly made press, and sending it with an email. if it's made wrong, a pic of the bad tool compared to a pic or the real thing/confirmed proper press.....easy peasy.
my take on devardi? decent cheap tools (the grabbers are great) and very poor glass for the most part. but i've never had an issue with any of it, so i can't opine on the customer service end of it.
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now i've got a Mirage
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