I've not had a problem other than the way they ship things, I'm surprised more don't complain about broken things. I don't recall ever getting a padded envelope, just the regular priority ones with some bits of newspaper tossed in.
Oh wait, and the marble mold that smelled so strongly of gasoline it made the room smell so bad that I tossed it even after airing it out for a day. They told me to wash it
But some things I will buy, the hot fingers and some other tools. I can see both sides.