[Katie]

Originally Posted by BBB

Remember guys, this works both ways. I purchased a piece of software for my phone, thinking I was paying via paypal so I was safe it is didn't work. It doesn't work, the seller refuses to answer my emails. I filed a claim with paypal and got this as a response.

Our investigation into your claim is complete. As stated in our User
Agreement, the claims process only applies to the shipment of goods. It
does not apply to complaints about the attributes or quality of goods
received. Therefore, we are unable to reverse this transaction or issue a
refund.

Mine was only $5, so I am lucky but make sure when you are buying, as well as selling that you know who you are dealing with.

This statement looks like you have no recourse with PayPal if it only applies to the shipment of goods. If you just say you are unhappy with product then
you can do a charge back. Nice of PayPal to cover their assets and leave you
to cover the costs.
Katie