"I am sorry BUT it will take another 2 (4, 5, 6) weeks".
"But" has no place in any apology for any reason as it totally negates everything said before and after.
Parts deliveries could be being held because of lack of funds to pay COD's or his account.
Requesting investors makes it sound like there are no possibilities of a bank loan. You cannot simply expand a business with just money. It takes management skills, too.
50% down, 50% charge & shipping at time of delivery would go a long way to appease customers.
My husband and I ran a $5M business with 100 employees, sales and service oriented, so I do have some knowledge regarding customers - happy and unhappy.
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Barbara
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