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Old 2014-06-05, 5:03pm
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LAJ LAJ is offline
Master Procrastinator
 
Join Date: Feb 15, 2006
Location: Long Island, NY
Posts: 3,345
Default Double Helix is awesome!!!

I recently placed a small order & remembered finally to write & let DH know about an issue I had with their frit container. It's super easy to see the contents. However, I dropped my jar of aurae on the cement floor & needless to say, it shattered. I was so upset! I tried to salvage what I could, but was afraid it might have dirt &/or gravel mixed in. I wrote to ask if they might consider switching to plastic or metal containers. I got a swift & courteous response from Julie:

"We tried plastic and found that we melted it several times on the flame working table. We also tried metal and found that little bits of frit would also get in the lid threads and then we couldn't open it. That's how we ended up with glass."

So, OK, I thought to myself. I just need to be extra careful in the future. To my surprise, they sent me a whole new jar to replace it. Now THAT'S customer service for ya!
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