Would it have killed her to send a convo prior to purchasing? She could have easily found out whether they had bails or not. Also, I'm assuming they were listed as "beads" and not "pendants" which already imply that they have holes and not bails. Then she pretty much admits that she put force on them, which caused the damage. Yeah, she had her mind made up from the get-go that she was gonna be displeased. Refund & never sell to her again.
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Annie
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