Thread: Etsy Hiccups
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Old 2021-02-24, 9:27pm
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yonil yonil is offline
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Join Date: Feb 14, 2009
Location: New Hampshire
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Is there a chance that not enough time has passed between the item shipping and them wanting to leave a review? Sometimes it ships quickly and the customer gets it right away, but the "window for review" hasn't yet opened. Although usually I at least see a message under my Purchases page that says "leave a review on..."

Another thing to consider is if it is a guest account. If a customer chose "guest checkout," they will never be able to leave a review.

I'll do some digging to see if it might be due to a new shop.
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