If it is a brand new kiln, they will absolutely help you. They walked me through checking my controller, which ultimately had to be replaced. They shipped a new one to me, and then walked me through installing it. All was under warranty, and it has been fine since then.
The relay clicks as it turns on and off to regulate the temperature.
Can you list the steps in your program from beginning to end? Maybe we can confirm or eliminate that as the problem.
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Kathy
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