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Customer Service Kiosk -- Questions for LE vendors.

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Old 2012-05-05, 2:33pm
eregel's Avatar
eregel eregel is offline
Join Date: Jan 22, 2012
Location: Upstate NY
Posts: 3,189
Default Malcom at ArtCo Inc

Incredible customer service! I spoke with Malcom at ArtCo Thursday about ordering one of the specially constructed HotHead hoses ArtCo sells. Not only is the hose exactly what I needed and very well constructed, Malcom took plenty of time to talk to me about my needs, AND - I wouldn't have even said this was possible - he got it from their shop in California to me in Upstate NY in 2 days. I ordered Thursday, it was in my mailbox on Saturday.

Excellent folks to do business with, I wouldn't hesitate to order from them again!
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Old 2012-05-05, 3:18pm
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PittsGlass PittsGlass is offline
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Join Date: Jun 23, 2007
Location: Toledo, OR
Posts: 907

Malcom is the bombdiggity. He is always able to talk with me about our needs and the best way to go about filling them. I refer all of my customers that are looking for Pyrometers to him. Superior product and service. I like to work with folks that make me smile while spending $, and he never lets me down.

I had a need for one the day before he was leaving for a big show. He took time out of his heavy prep and got my part out on his way out of town with two day shipping. Most folks would tell me they'd be happy to help when they return, not cram the sale into the last moments he had to get his own work done. Always above and beyond. Thanks Malcom!
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glass supplies, pyrometer

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