Lampwork Etc.
 
Send a PM to CorriDawn!

LE Live Chat

Enter Live Chat

No users in chat


Frantz Art Glass & Supply

Beads of Courage


 

Go Back   Lampwork Etc. > The Mall > Customer Service Kiosk

Customer Service Kiosk -- Questions for LE vendors.

Reply
 
Thread Tools
  #1  
Old 2017-01-17, 2:59pm
Kay M's Avatar
Kay M Kay M is offline
Senior Member
 
Join Date: Sep 03, 2005
Location: No where near home
Posts: 135
Default Frantz Art Glass has super customer service

While going through a few boxes of glass that I always haul with me while we do 3 months in FL, I discovered 2# of a gorgeous clear .... Jan. 2013 I purchased 2lbs of glass....891004-funVS Crystal Clear. I could not find any info -- strange item number, and the VS code I did not recognize.

I sent Frantz an inquiry on Sunday. Monday was a holiday. Shortly after opening on Tuesday morning, I received the following message from McKenzie ...

"That glass is made by the company that took over Vetrofond. It is 104 and is the old Vetrofond formula for clear. My manager told me that it is very rare glass and is a really good formula."

Frantz Art Glass, you rock! Your customer service is outstanding! Thanks!
Mike Frantz, your employees are as outstanding as you are!
:love
Reply With Quote
  #2  
Old 2017-01-24, 10:47am
Khaleesi Dane's Avatar
Khaleesi Dane Khaleesi Dane is offline
Senior Member
 
Join Date: Sep 11, 2014
Location: New Hampshire
Posts: 207
Default

Too bad they don't answer their phone, or respond to emails, or even messages here.
Feeling spurned for months, and no longer willing to keep my mouth shut.

Sucks cause I used to buy a lot from them and they helped me I'd a few old glasses too. But apparently now they are to busy to listen to voice email?
Reply With Quote
  #3  
Old 2017-02-05, 3:48pm
Pat's Avatar
Pat Pat is offline
Senior Member
 
Join Date: Jun 22, 2005
Location: west of Atlanta, Georgia
Posts: 5,346
Default

Mike has time to bitch in the Woodshed!
Reply With Quote
  #4  
Old 2017-02-05, 5:26pm
Croft Eeusk's Avatar
Croft Eeusk Croft Eeusk is offline
Queen of the milo field
 
Join Date: Jul 30, 2012
Location: In the middle of US and the middle of forty acres
Posts: 1,775
Default

Quote:
Mike has time to bitch in the Woodshed!
So do you. It's called having an opinion.
__________________
Dance all you want, but keep one hand on the wheel.
'Opinions are like assholes. Everyone has them, but you don't have to stay in the same room while they fart.' - Jack Abbott
Reply With Quote
  #5  
Old 2017-02-21, 5:13am
Dasi's Avatar
Dasi Dasi is offline
Senior Member
 
Join Date: Aug 27, 2005
Location: Florida
Posts: 2,183
Default

I placed an order about 10 days ago by calling on the phone. I waited about 3 minutes, and placed my order. It arrived a week later. No problems!
They have always answered any questions I have had and filled my orders perfectly. Once, years ago, they sent the wrong glass and I did not even realize it. They called me to tell me, and gave me a refund for that glass....I still do not understand why. Frantz and Flamedame are my "go to" suppliers. But my stockpile of glass is so large, I rarely order much.
__________________
Heather Ferman Web site:
To view links or images in signatures your post count must be 5 or greater. You currently have 0 posts.

Viking knit End Caps for sale:

To view links or images in signatures your post count must be 5 or greater. You currently have 0 posts.
Reply With Quote
  #6  
Old 2017-03-30, 10:16am
mckenzieallyshia mckenzieallyshia is offline
Junior Member
 
Join Date: Mar 30, 2017
Posts: 4
Smile Customer Service

Hi Kay,

Thank you so much for your kind words! We try our hardest here at Frantz Art Glass to make sure that every customer feels appreciated.

Quote:
While going through a few boxes of glass that I always haul with me while we do 3 months in FL, I discovered 2# of a gorgeous clear .... Jan. 2013 I purchased 2lbs of glass....891004-funVS Crystal Clear. I could not find any info -- strange item number, and the VS code I did not recognize.

I sent Frantz an inquiry on Sunday. Monday was a holiday. Shortly after opening on Tuesday morning, I received the following message from McKenzie ...

"That glass is made by the company that took over Vetrofond. It is 104 and is the old Vetrofond formula for clear. My manager told me that it is very rare glass and is a really good formula."

Frantz Art Glass, you rock! Your customer service is outstanding! Thanks!
Mike Frantz, your employees are as outstanding as you are!
:love
Reply With Quote
  #7  
Old 2017-03-30, 10:20am
mckenzieallyshia mckenzieallyshia is offline
Junior Member
 
Join Date: Mar 30, 2017
Posts: 4
Unhappy Customer Service

Hi Khaleesi Dane,

I wanted to sincerely apologize for the lack of hearing back from us -- we do get very busy, but we try our hardest to respond to all emails and voice mails. There is no excuse that can make up for that.

Please let me know if there is anything I can do for you!

Quote:
Too bad they don't answer their phone, or respond to emails, or even messages here.
Feeling spurned for months, and no longer willing to keep my mouth shut.

Sucks cause I used to buy a lot from them and they helped me I'd a few old glasses too. But apparently now they are to busy to listen to voice email?
Reply With Quote
Reply


Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 
Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Forum Jump




All times are GMT -7. The time now is 10:34am.


Powered by vBulletin® Version 3.7.5
Copyright ©2000 - 2018, Jelsoft Enterprises Ltd.
Your IP: 54.224.83.221