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Customer Service Kiosk -- Questions for LE vendors.

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  #1  
Old 2012-09-01, 1:51pm
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Default how many broken rods to a shipment?

just out of curiosity...mostly because i'm so new at this idk what the norm is.

if i was to buy a large NS assortment, and 1/3 of the rods were in three or more pieces....is that normal?
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  #2  
Old 2012-09-01, 2:02pm
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not from the orders I've gotten in, had like 3-5 break at most
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Take pics...and contact them.
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  #3  
Old 2012-09-01, 2:11pm
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well i'm thinking now of just welding them together....i don't really want to have to send them back (PITA).
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  #4  
Old 2012-09-01, 2:23pm
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You should still receive some sort of compensation for broken rods. I'd still contact the vendor so they can improve their shipping practices (unless your mail carrier ran them over with the mail truck, then that's just the way it goes....).
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  #5  
Old 2012-09-01, 2:46pm
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even more so due to the shipping carton was fine, but after i tack em together i'll stop being pissed lol.
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  #6  
Old 2012-09-01, 4:05pm
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Generally I don't find more than 1 a bundle.
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  #7  
Old 2012-09-01, 4:09pm
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22 rods. i just welded together pieces to make up 22 rods that were smashed. yea, a pain but better then waiting on replacements. and of course it was mostly rubys and garnets...most of those are the ones that broke.
must have been on the outside of the bundle. still, 8lbs of glass for $180 i'm not going to complain.
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  #8  
Old 2012-09-01, 4:20pm
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Mike,

Even if you don't want compensation ... you should let them know so they can look into what may have happened at their end.

Going by the deal ... I think I know where you got it and to date I've never had even 1 broken rod in any of their shipments.
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  #9  
Old 2012-09-01, 4:38pm
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I've had a few ends chipped but breakage almost never.
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  #10  
Old 2012-09-01, 4:45pm
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Yup. I'd want to know that my product wasn't making the trip well. Give 'em a heads up even if it is not a complaint.
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  #11  
Old 2012-09-01, 4:45pm
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I think I've had one broken rod in all the shipments I've ever purchased. I'd definitely at least inform them.
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Old 2012-09-01, 4:46pm
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i did email the vendor, just so he knows. now that i've got them all patched up the irritation is gone.
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  #13  
Old 2012-09-04, 6:02am
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We do need to check these before they ship. They are not wrapped tight enough and even wrapped up in bubble. Each one of these needs to be opened and repacked.
Now we know..........
Send a list of broken rods and I am happy to replace them at no cost.
Thanks,
Ron
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  #14  
Old 2012-09-04, 6:32am
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In 10 years of beadmaking, I only had 1 broken rod.
The package was not well packed if you have so much broken rods.
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  #15  
Old 2012-09-04, 9:00am
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Same as Elizabeth here, maybe 2 or 3 rods out of couple hundred pounds of glass. Mostly I break then myself when putting labels on them and drop them ;-(
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  #16  
Old 2012-09-04, 9:20am
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Quote:
We do need to check these before they ship. They are not wrapped tight enough and even wrapped up in bubble. Each one of these needs to be opened and repacked.
Now we know..........
Send a list of broken rods and I am happy to replace them at no cost.
Thanks,
Ron
Great service!
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  #17  
Old 2012-09-15, 10:08am
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Yep.
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  #18  
Old 2012-09-15, 10:57am
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Quote:
We do need to check these before they ship. They are not wrapped tight enough and even wrapped up in bubble. Each one of these needs to be opened and repacked.
Now we know..........
Send a list of broken rods and I am happy to replace them at no cost.
Thanks,
Ron
It is this kind of customer service that keeps me coming back...and their great prices...and awesome products.
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  #19  
Old 2012-09-15, 11:06am
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Ron and Rocio are the best people.
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