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Go Back   Lampwork Etc. > The Mall > Customer Service Kiosk

Customer Service Kiosk -- Questions for LE vendors.

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  #1  
Old 2017-01-17, 2:59pm
Kay M's Avatar
Kay M Kay M is offline
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Join Date: Sep 03, 2005
Location: No where near home
Posts: 139
Default Frantz Art Glass has super customer service

While going through a few boxes of glass that I always haul with me while we do 3 months in FL, I discovered 2# of a gorgeous clear .... Jan. 2013 I purchased 2lbs of glass....891004-funVS Crystal Clear. I could not find any info -- strange item number, and the VS code I did not recognize.

I sent Frantz an inquiry on Sunday. Monday was a holiday. Shortly after opening on Tuesday morning, I received the following message from McKenzie ...

"That glass is made by the company that took over Vetrofond. It is 104 and is the old Vetrofond formula for clear. My manager told me that it is very rare glass and is a really good formula."

Frantz Art Glass, you rock! Your customer service is outstanding! Thanks!
Mike Frantz, your employees are as outstanding as you are!
:love
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  #2  
Old 2017-01-24, 10:47am
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Khaleesi Dane Khaleesi Dane is offline
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Location: New Hampshire
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Too bad they don't answer their phone, or respond to emails, or even messages here.
Feeling spurned for months, and no longer willing to keep my mouth shut.

Sucks cause I used to buy a lot from them and they helped me I'd a few old glasses too. But apparently now they are to busy to listen to voice email?
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  #3  
Old 2017-02-05, 3:48pm
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Mike has time to bitch in the Woodshed!
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  #4  
Old 2017-02-05, 5:26pm
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Croft Eeusk Croft Eeusk is offline
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Quote:
Mike has time to bitch in the Woodshed!
So do you. It's called having an opinion.
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  #5  
Old 2017-02-21, 5:13am
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Dasi Dasi is offline
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Join Date: Aug 27, 2005
Location: Florida
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I placed an order about 10 days ago by calling on the phone. I waited about 3 minutes, and placed my order. It arrived a week later. No problems!
They have always answered any questions I have had and filled my orders perfectly. Once, years ago, they sent the wrong glass and I did not even realize it. They called me to tell me, and gave me a refund for that glass....I still do not understand why. Frantz and Flamedame are my "go to" suppliers. But my stockpile of glass is so large, I rarely order much.
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  #6  
Old 2017-03-30, 10:16am
mckenzieallyshia mckenzieallyshia is offline
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Join Date: Mar 30, 2017
Posts: 4
Smile Customer Service

Hi Kay,

Thank you so much for your kind words! We try our hardest here at Frantz Art Glass to make sure that every customer feels appreciated.

Quote:
While going through a few boxes of glass that I always haul with me while we do 3 months in FL, I discovered 2# of a gorgeous clear .... Jan. 2013 I purchased 2lbs of glass....891004-funVS Crystal Clear. I could not find any info -- strange item number, and the VS code I did not recognize.

I sent Frantz an inquiry on Sunday. Monday was a holiday. Shortly after opening on Tuesday morning, I received the following message from McKenzie ...

"That glass is made by the company that took over Vetrofond. It is 104 and is the old Vetrofond formula for clear. My manager told me that it is very rare glass and is a really good formula."

Frantz Art Glass, you rock! Your customer service is outstanding! Thanks!
Mike Frantz, your employees are as outstanding as you are!
:love
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  #7  
Old 2017-03-30, 10:20am
mckenzieallyshia mckenzieallyshia is offline
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Join Date: Mar 30, 2017
Posts: 4
Unhappy Customer Service

Hi Khaleesi Dane,

I wanted to sincerely apologize for the lack of hearing back from us -- we do get very busy, but we try our hardest to respond to all emails and voice mails. There is no excuse that can make up for that.

Please let me know if there is anything I can do for you!

Quote:
Too bad they don't answer their phone, or respond to emails, or even messages here.
Feeling spurned for months, and no longer willing to keep my mouth shut.

Sucks cause I used to buy a lot from them and they helped me I'd a few old glasses too. But apparently now they are to busy to listen to voice email?
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