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Customer Service Kiosk -- Questions for LE vendors. |
2009-07-03, 2:22pm
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Senior Member
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Join Date: Jul 13, 2005
Location: Delaware
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That's my story, and I'm stickin' to it!
Renee
Blue Moon Glass Studio
GTT Phantom & 2-Integra 10's
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2009-07-03, 2:33pm
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The Crazy One
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Join Date: Jun 05, 2005
Location: Lococabana, OR
Posts: 7,008
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Quote:
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loco
Still crazy after all these years...
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2009-07-03, 7:33pm
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Senior Member
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Join Date: Jan 22, 2008
Location: Wayward Pines
Posts: 1,824
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Damn - you beat me to it Loco!
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2009-07-03, 8:00pm
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The Crazy One
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Join Date: Jun 05, 2005
Location: Lococabana, OR
Posts: 7,008
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Quote:
Damn - you beat me to it Loco!
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You know where I live... To view links or images in this forum your post count must be 1 or greater. You currently have 0 posts.
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loco
Still crazy after all these years...
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2009-07-04, 6:28pm
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AKA: Noodlesaurus
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Join Date: Mar 07, 2007
Location: Palmerton, Pa
Posts: 588
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Quote:
anybody that has ever met Willy or Wally or dealt with them before knows this is bullshit. These 2 guys work hard to deliver the product people want....if you have a GTT torch it is a work horse,and the customer service after you purchase is exemplary!!!
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Amen 100% true!!! To view links or images in this forum your post count must be 1 or greater. You currently have 0 posts.
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2009-07-05, 10:25am
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Resident Luny
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Join Date: Jun 07, 2005
Location: Pacific Northwest
Posts: 2,192
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I love my Lynx, I am still learning it. I got mine through Winship, they had 2 on the shelf, so I had no issues with having it made. I know a guy who has waited half a year for a Mirage, I think, but he still is waiting and still thinks it is worth it. They warned him they had a long lead time.
As long as there is communication and honest effort, I guess I would be ok with waiting, as long as the info was accurate, or they did their best to compensate me if things went south. A terrific product is worth waiting for, but a business still has to be a business and make it timely for a customer, if they state that it will be.
I love my new torch!
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To view links or images in signatures your post count must be 5 or greater. You currently have 0 posts. - artisan lampwork beads, jewelry, and a little bit of rock n' roll.
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Be kind to one another. The world needs it more than ever.
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2009-07-06, 2:41pm
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Senior Member
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Join Date: Jan 19, 2009
Location: Raleigh, NC
Posts: 230
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Hey guys! I just wanted to let you all know that I received a confirmation email from GTT today. I ordered my cricket on Thursday. Pam emailed me today letting me know they have received my email and my order. Just wanted to let you all know that they do send them out, I did have to get it out of my spam filter. Be sure to check your spam/junk mail.
I can't wait! I ordered lime green with a custom marver. To view links or images in this forum your post count must be 1 or greater. You currently have 0 posts.
Diane
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2009-07-13, 5:29am
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Senior Member
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Join Date: May 11, 2009
Location: Massachusetts...I95 south...before Rhode Island
Posts: 2,006
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Hi everyone...Requesting a torch update.
Duane
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ETSY SHOP IS NOW OPEN
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2009-07-13, 5:59am
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Senior Member
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Join Date: Aug 31, 2006
Location: Knoxville, TN
Posts: 2,215
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Quote:
Hi everyone...Requesting a torch update.
Duane
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Duane, I think Kimberly has informed everyone in this thread that GTT does not really spend time in the forums. You should call them. [Not trying to be an a$$ - I just think you will get a quicker response directly from them.]
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Kathy
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2009-07-13, 7:07am
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Senior Member
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Join Date: May 11, 2009
Location: Massachusetts...I95 south...before Rhode Island
Posts: 2,006
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Kathy~
You're right...I'll call GTT now.
Kimberly casually (indirectly) mentioned it in post #41 while dealing with an issue with "Fireside.
Duane
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ETSY SHOP IS NOW OPEN
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2009-07-13, 7:14am
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Senior Member
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Join Date: May 11, 2009
Location: Massachusetts...I95 south...before Rhode Island
Posts: 2,006
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Hi again....Called GTT and spoke to Pam. Crickets are coming out of production as we speak. They still need to be tested. She said that it is likely that shipping MIGHT start later this week.
Duane
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ETSY SHOP IS NOW OPEN
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2009-07-13, 7:18am
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Harold Williams Cooney
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Join Date: Jan 13, 2009
Posts: 713
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If you order a torch by color you deserve to wait for it.
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2009-07-13, 1:17pm
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Senior Member
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Join Date: Oct 31, 2005
Location: Roswell/Waynesboro, Ga
Posts: 685
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hehehe guess what I just got delivered today???? Black with black knobs....sexy little cricket!!! Man what a nice little torch.
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Running a Mirage
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2009-07-13, 1:55pm
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Cheerfully Profane
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Join Date: Aug 28, 2005
Location: Oblivion
Posts: 4,620
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Quote:
If you order a torch by color you deserve to wait for it.
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This made me wee a little. To view links or images in this forum your post count must be 1 or greater. You currently have 0 posts.To view links or images in this forum your post count must be 1 or greater. You currently have 0 posts.
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2009-07-13, 3:20pm
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newbie
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Join Date: Jun 17, 2009
Location: Davis, CA
Posts: 90
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Anyone know how long their sale on Crickets is going to last??
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2009-07-13, 3:23pm
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Senior Member
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Join Date: Jul 12, 2006
Location: DFW, TX
Posts: 917
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I figure a while. They are probably making a good bit of profit and currently have the best small torch for the cheapest price. Since it seems a lot of people are going with the custom colors they aren't paying base price anyway so profits are higher.
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Paul Ewing
Torch Ho... GTT Mirage, Carlisle CC, GTT Cheetahs, GTT Lynxes, and others on tanked O2.
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2009-07-13, 10:13pm
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Senior Member
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Join Date: Dec 07, 2006
Location: Scappoose, OR
Posts: 1,445
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Wonder when the Cheetah's will be available?
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Angela Kane To view links or images in signatures your post count must be 5 or greater. You currently have 0 posts.
To view links or images in signatures your post count must be 5 or greater. You currently have 0 posts. -One of a kind boro frit blends!
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2009-07-14, 8:15pm
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Enjoying Life
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Join Date: May 28, 2009
Location: Behind the Orange Curtain, CA
Posts: 103
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When I checked on my Cricket order I asked about Cheetahs and they told me they would have a production run in August. Not sure if I want a Cheetah or hold out for a Mirage. Decisions decisions. To view links or images in this forum your post count must be 1 or greater. You currently have 0 posts.
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2009-07-14, 9:10pm
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Senior Member
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Join Date: Jul 12, 2006
Location: DFW, TX
Posts: 917
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Quote:
When I checked on my Cricket order I asked about Cheetahs and they told me they would have a production run in August. Not sure if I want a Cheetah or hold out for a Mirage. Decisions decisions. To view links or images in this forum your post count must be 1 or greater. You currently have 0 posts.
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The Cheetah is a great torch and you can do a lot on one. That said, I would probably hold out for a Phantom or Mirage. The reason is that more than likely you will do most of your work on the centerfire (Lynx) which uses much less oxygen than the Cheetah and can get a finer flame of detail work.
There was a point before I got my Mirage that I had both a Cheetah and a Lynx on my bench so that I could swap back and forth while working when I needed a bigger flame than the Lynx gave me.
Also, it doesn't look like Cheetahs hold their value quite as well as the other GTT torches. This is probably because there isn't as much call for them. A used Phantom in decent shape seems to sell for the same or very close to the retail price because they are always in demand and production is limited. Lynx also sell for a very small discount, but I have seen several Cheetahs go for a hundred or more below retail.
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Paul Ewing
Torch Ho... GTT Mirage, Carlisle CC, GTT Cheetahs, GTT Lynxes, and others on tanked O2.
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2009-07-14, 9:25pm
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Cheerfully Profane
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Join Date: Aug 28, 2005
Location: Oblivion
Posts: 4,620
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I reeeeeeeallllyyyy want a Cheetah. Really.
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2009-07-15, 4:48am
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Senior Member
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Join Date: Jun 15, 2005
Posts: 2,251
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You know, I love my Cheetah and cannot do the work I do on a Lynx. I think the Cheetah is perfect for me since I can run it to my preference off of one generator. I guess I have never done fine detail work in the flame, but have always worked to the side, so whether the Cheetah can get a pinpoint flame is actually not important to me, although I believe Kimberly has said you can get one on the Cheetah. Never tried, don't care. It really depends on the type of work you do and what your needs are.
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Pam
"It is easier to perceive error than to find truth, for the former lies on the surface and is easily seen, while the latter lies in the depth, where few are willing to search for it." Johann Wolfgang Von Goeth
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2009-07-15, 5:00am
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Senior Member
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Join Date: Oct 31, 2005
Location: Roswell/Waynesboro, Ga
Posts: 685
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I would hold out for a Mirage. I don't think I'll ever upgrade from mine (of course I could be wrong) but it's a torch that has never left me wanting. It goes big, it goes small, it has great shoulders for larger work and pinpoint for smaller work. I have in my shop right now a hot head, a nortel minor, a red max, a lynx, a Piranha and my Mirage (and my brand new cricket)... Okay so I might be a torch collector and didn't really know it..but I have to tell you, there is no contest about which torch I want to use. I could have saved a ton of money, if I had just saved a bit to get the Mirage...just my 2 cents.
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Running a Mirage
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2009-07-15, 8:00am
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Senior Member
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Join Date: Nov 21, 2008
Location: Herndon, VA
Posts: 867
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Quote:
The Cheetah is a great torch and you can do a lot on one. That said, I would probably hold out for a Phantom or Mirage. The reason is that more than likely you will do most of your work on the centerfire (Lynx) which uses much less oxygen than the Cheetah and can get a finer flame of detail work.
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I've never had the chance to try a Cheetah, but love my Phantom. I get plenty of flame for bigger work and love having the center fire feature. I don't work large enough to need a Mirage, but I've seen demos of what folks can do on them - fantastic torch, also. Hard to go wrong with any of the GTT torches.
Linda
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2009-07-15, 11:53am
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PyronamixK
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Join Date: Jun 24, 2005
Location: Spatula City
Posts: 4,196
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There's yet another option...
GTT will be unveiling a new torch at the Gathering. It's called the Scorpion. It is a two-staged torch that has the Cricket as the center fire. To view links or images in this forum your post count must be 1 or greater. You currently have 0 posts.
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Kimberly
working glass since 1990 - melting it on a torch since 2002
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2009-07-15, 11:57am
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Evil Glass Enabler
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Join Date: Dec 10, 2006
Location: DFW, Texas
Posts: 2,669
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That would be a really cool torch to have! To view links or images in this forum your post count must be 1 or greater. You currently have 0 posts. Angelique
Quote:
There's yet another option...
GTT will be unveiling a new torch at the Gathering. It's called the Scorpion. It is a two-staged torch that has the Cricket as the center fire. To view links or images in this forum your post count must be 1 or greater. You currently have 0 posts.
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Yes, I know it doesn't look red in this picture. The lighting wasn't good. To view links or images in signatures your post count must be 5 or greater. You currently have 0 posts.
To view links or images in signatures your post count must be 5 or greater. You currently have 0 posts. Fantasy Sterling Jewelry
Hothead or Nortel Major/minor on an oxycon. Ex-hole stole the big torches after putting them on the inventory.
"If I'm not part of the solution then I'm part of the problem. Today I'm part of the problem."
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2009-07-15, 11:58am
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Senior Member
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Join Date: Jul 12, 2006
Location: DFW, TX
Posts: 917
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Hmmmm I think I might need that. To view links or images in this forum your post count must be 1 or greater. You currently have 0 posts. How big is the outer fire and is it triple mix or standard? Don't tease us like this!!!!
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Paul Ewing
Torch Ho... GTT Mirage, Carlisle CC, GTT Cheetahs, GTT Lynxes, and others on tanked O2.
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2009-07-15, 12:11pm
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PyronamixK
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Join Date: Jun 24, 2005
Location: Spatula City
Posts: 4,196
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*Original post removed by author*
I'm sorry, but I am no longer providing free customer service for GTT, nor am I doing any more favors for them or defending them or their reputation.
Wally will not acknowledge that I have been of any help. Oddly, he says that I should be providing customer service for free and without any compensation or thanks because I am Willy's wife. Of course, neither of the two girlfriends he has had that worked for GTT have ever worked for free. Oh, he made a rule about no GFs or wives working at GTT in order to keep me out of the company. His rules did not apply to anyone he bedded down.
Please direct your questions to:
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570-835-9777
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Kimberly
working glass since 1990 - melting it on a torch since 2002
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2009-07-15, 7:06pm
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Junior Member
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Join Date: Aug 06, 2008
Location: PA
Posts: 2
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I love working on my hot pink Cricket. The Cricket is worth the wait!!! Just wait and you'll be saying the same thing To view links or images in this forum your post count must be 1 or greater. You currently have 0 posts.
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GTT Cricket
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2009-07-15, 9:44pm
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Senior Member
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Join Date: Dec 07, 2006
Location: Scappoose, OR
Posts: 1,445
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I have serious torch confusion now! I've got a Bobcat and a mini-cc. I wanted a Cheetah for boro work (larger pendants and some implosions). I'll be running two 15-lpm oxy cons. DH called and got me on the list for a Cheetah but now I'm not sure that's the best choice for me.
Anybody got any input on my torch options?
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Angela Kane To view links or images in signatures your post count must be 5 or greater. You currently have 0 posts.
To view links or images in signatures your post count must be 5 or greater. You currently have 0 posts. -One of a kind boro frit blends!
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2009-07-16, 5:24pm
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Senior Member
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Join Date: Jul 25, 2007
Location: Switzerland
Posts: 696
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Me either! I'm on that list for a Cheetah as well....... but now I'm not sure anymore, too! Holy goat, I might want a Scorpion as well......... ???
Confused!
Martina
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Martina Marugg-Zinn
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GTT-Scorpion, Carlisle Lucio Burner / 2x8l 17.5psi concentrators
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