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Tips, Techniques, and Questions -- Technical questions or tips |
2013-07-25, 5:18am
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I think my raku is broken
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Join Date: Jul 30, 2009
Location: Sacramento, CA
Posts: 155
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Unlimited Oxygen - 102 days and counting
I ordered an M20 from Unlimited Oxygen on April 14th, (paid in full, btw). I still do not have a ship date for my unit and UO is not returning my calls.
In the April sale thread on the Sales Rack, when asked by another person, UO said that the turnaround was 30 days. 30 days after placing my order, I called for an update (as UO has encouraged on these forums) and was told that they were just starting the March orders, meaning he was more like 60 days behind.
A few weeks later, I called again and was told that they were starting April orders but that he'd move my order up the queue since I had called. A few weeks after that, my husband called and when pressed for a ship date was given an indistinct "2 weeks."
I was prepared (after reading all of the CSK forums) for a 60-90 day wait when I placed my order, but this is just getting ridiculous now. I really didn't want to take this public since UO just seems to be a dead horse, but now my calls aren't being returned. So, here I am. 102 days out with no ship date, no concentrator, no $425 and no return calls.
Help me, Oh Great LE mods. You're my only hope.
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Jenny from Sacramento, CA.
Rocking a Bobcat with an M-20, and more enthusiasm than skill
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2013-07-25, 6:34am
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I think my raku is broken
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Join Date: Jul 30, 2009
Location: Sacramento, CA
Posts: 155
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My husband called UO this morning and talked to Dave, who I believe is Jack's brother. I think Jack had some type of medical emergency? If so, I'm very sorry for him and I hope he has a speedy recovery.
Anyway, I feel sorry for Dave who honestly sounds like he's just running from one fire to the next.
I just really want my concentrator. I hear it will be a really great unit and it has a lifetime warranty... But here's the thing about the lifetime warranty. It's only good for as long as the company is around and I have serious doubts that this company will be around for me to even receive the concentrator I purchased.
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Jenny from Sacramento, CA.
Rocking a Bobcat with an M-20, and more enthusiasm than skill
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2013-07-25, 8:27am
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Storm Queen
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Join Date: Aug 30, 2005
Location: SQUIDVILLE
Posts: 8,816
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Jack hasn't logged on to LE since 7/22. Hopefully he's ok.
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2013-07-25, 9:07am
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I think my raku is broken
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Join Date: Jul 30, 2009
Location: Sacramento, CA
Posts: 155
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His brother said he's in the hospital.
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Jenny from Sacramento, CA.
Rocking a Bobcat with an M-20, and more enthusiasm than skill
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2013-07-26, 3:27am
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Senior Member
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Join Date: Mar 14, 2012
Location: Bennington, VT
Posts: 1,776
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heart attack from all the stress? whatever could be stressful about Jack's business and it's practices?
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2013-07-26, 9:36am
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Member
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Join Date: May 05, 2013
Location: NW Louisiana, for now...
Posts: 61
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Is that kind of sarcastic comment really necessary? Sounds like you're implying he deserves to be in the hospital, which is a really lousy thing to say about anyone. (Particularly when you have no idea what's going on, and how serious it may be).
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2013-07-26, 9:39am
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Senior Member
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Join Date: Jul 19, 2011
Location: New Orleans, LA
Posts: 624
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^^^^^this
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Autumn To view links or images in signatures your post count must be 5 or greater. You currently have 0 posts.
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2013-07-26, 10:14am
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Senior Member
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Join Date: Mar 14, 2012
Location: Bennington, VT
Posts: 1,776
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not at all. i like Jack and his products, but it just seems he brings stress upon himself with the way he does business.
there's only a few people that i'd wish to see in the hosptial, and none of them are here or in this hobby/industry.
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2013-07-26, 11:15am
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Senior Member
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Join Date: Oct 16, 2012
Location: North of Palm Springs
Posts: 395
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I hope Jack is doing well and is in the hospital only to test his newest machine and not because he needs to be there....
__________________
Freedom is not free, support the troops! Troops do not make the rules, they enforce the rules no matter how unpopular they are.
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2013-07-29, 12:24pm
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I think my raku is broken
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Join Date: Jul 30, 2009
Location: Sacramento, CA
Posts: 155
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I talked to Jack this afternoon and received my invoice for shipping. Hopefully that means they will be shipping in the near future. I'm so excited!
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Jenny from Sacramento, CA.
Rocking a Bobcat with an M-20, and more enthusiasm than skill
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2013-07-29, 7:25pm
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Senior Member
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Join Date: May 11, 2009
Location: Massachusetts...I95 south...before Rhode Island
Posts: 2,006
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I don't necessarily agree with UO's business practices but this comment was a little on the classless side!
Quote:
Originally Posted by istandalone24/7
heart attack from all the stress? whatever could be stressful about Jack's business and it's practices?
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ETSY SHOP IS NOW OPEN
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2013-07-30, 4:47pm
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I think my raku is broken
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Join Date: Jul 30, 2009
Location: Sacramento, CA
Posts: 155
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My concentrator shipped today. I have a tracking number and its scheduled for delivery by Monday, Aug 5. Happy Dance!!!!
__________________
Jenny from Sacramento, CA.
Rocking a Bobcat with an M-20, and more enthusiasm than skill
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2013-07-30, 6:23pm
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Storm Queen
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Join Date: Aug 30, 2005
Location: SQUIDVILLE
Posts: 8,816
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That's great! I do hope Jack is ok too.
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2013-07-30, 7:03pm
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I think my raku is broken
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Join Date: Jul 30, 2009
Location: Sacramento, CA
Posts: 155
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I talked to Jack yesterday and asked how he was and he said he was OK. Not my place to say what his emergency was, but he was kind, apologetic, and a gentleman. And this was despite having a pretty bad day.
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Jenny from Sacramento, CA.
Rocking a Bobcat with an M-20, and more enthusiasm than skill
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2013-07-30, 11:01pm
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Member
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Join Date: May 05, 2013
Location: NW Louisiana, for now...
Posts: 61
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Glad everything is working out for you, and that he seems to be okay.
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2013-08-01, 8:18am
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Lavender Dawn
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Join Date: Apr 29, 2008
Location: Monroe, CT
Posts: 118
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I am having the same challenge - I ordered an M 20 12 weeks ago. No return calls and no return emails. What is going on? I am getting (ok, let's me honest) very frustrated. Anyone have any feedback??? Help!!!
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2013-08-01, 8:25am
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I think my raku is broken
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Join Date: Jul 30, 2009
Location: Sacramento, CA
Posts: 155
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Call, call, call... That's what I did. I called, my husband called... The squeaky wheel gets the grease. Seriously, I think the only reason I got my unit shipped was because my husband was a pain. They were probably so tired of dealing with him.
__________________
Jenny from Sacramento, CA.
Rocking a Bobcat with an M-20, and more enthusiasm than skill
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2013-08-01, 9:00am
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Lavender Dawn
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Join Date: Apr 29, 2008
Location: Monroe, CT
Posts: 118
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WOW - amazing - just heard from Jack. Finally a response. Should be getting mine soon! YAY!
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2013-08-01, 9:01am
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Lavender Dawn
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Join Date: Apr 29, 2008
Location: Monroe, CT
Posts: 118
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Still, I am very frustrated with them. Shouldn't have to wait this long.
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2013-08-21, 8:59am
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Junior Member
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Join Date: Jan 18, 2013
Posts: 12
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Quote:
Originally Posted by dawnmarie4771
Still, I am very frustrated with them. Shouldn't have to wait this long.
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Imagine my frustration. I'm coming up to the one year anniversary of my order... I've recieved 1 of the five units I ordered and that took 8 months.....
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2013-08-21, 9:27am
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Senior Member
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Join Date: Oct 16, 2012
Location: North of Palm Springs
Posts: 395
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Until you get a request to pay for the shipping it is not complete.
Then it takes several days to get boxed and shipped. Don't sell your tanks just yet...
Quote:
Originally Posted by dawnmarie4771
WOW - amazing - just heard from Jack. Finally a response. Should be getting mine soon! YAY!
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__________________
Freedom is not free, support the troops! Troops do not make the rules, they enforce the rules no matter how unpopular they are.
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2013-08-21, 9:29am
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Senior Member
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Join Date: Oct 16, 2012
Location: North of Palm Springs
Posts: 395
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All I can say to this is that your name fits you...
Quote:
Originally Posted by Patienceisavirtue
Imagine my frustration. I'm coming up to the one year anniversary of my order... I've recieved 1 of the five units I ordered and that took 8 months.....
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__________________
Freedom is not free, support the troops! Troops do not make the rules, they enforce the rules no matter how unpopular they are.
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2013-08-21, 10:26am
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Storm Queen
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Join Date: Aug 30, 2005
Location: SQUIDVILLE
Posts: 8,816
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Quote:
Originally Posted by Patienceisavirtue
Imagine my frustration. I'm coming up to the one year anniversary of my order... I've recieved 1 of the five units I ordered and that took 8 months.....
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I wouldn't count on Jack seeing this post. Your best bet at this point is to call him repeatedly. He seems to work on the squeaky wheel concept. If you've been silent and/or patient, then you keep getting pushed to the back of the line. Call and be firm and demanding.
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2013-08-21, 10:58am
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Senior Member
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Join Date: Mar 14, 2012
Location: Bennington, VT
Posts: 1,776
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a year? that is a bit much....too much.
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2013-08-21, 11:24am
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Borovangelist
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Join Date: Jan 26, 2007
Location: Auburn, MA
Posts: 3,002
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Has Jack been banned yet?
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-Tom
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2013-08-21, 11:28am
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Storm Queen
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Join Date: Aug 30, 2005
Location: SQUIDVILLE
Posts: 8,816
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Quote:
Originally Posted by menty666
Has Jack been banned yet?
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No. But he hasn't logged on since 8/16 which is why I'm saying that no one should rely on just posting in a thread as a way of contacting Jack. Venting....yes.
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2013-08-21, 3:07pm
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Senior Member
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Join Date: Apr 12, 2007
Location: Ohio
Posts: 164
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Connected my M20 this past week end. I LOVE IT. What a difference it makes from torching with my old concentrator. I know several people have had issues with UO but I am pro UO and feel the product is well worth waiting for.
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2013-08-21, 5:43pm
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KitseyBelle
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Join Date: Sep 03, 2005
Location: Central Point, OR
Posts: 137
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KFraley51, how long ago did you order? And when did you get yours?
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Jennefer
Just moved up to a Minor on a concentrator.....so much to discover!
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2013-08-23, 10:47am
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Lavender Dawn
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Join Date: Apr 29, 2008
Location: Monroe, CT
Posts: 118
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Still waiting..... 16 weeks! Even though he said he would get it to me 2 weeks ago!
jridgeway01@comcast.net
Aug 5
I will have it for you this week. I am sorry.
Unlimited Oxygen see us at unlimitedoxygen.com
1-866-955-0200 or local 317-831-5500 jack
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2013-08-23, 10:58am
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Administrator
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Join Date: Sep 18, 2004
Location: Mesa, AZ
Posts: 5,131
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I am moving this thread since Jack does not have access to this area of the forum
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CorriDawn
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