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Go Back   Lampwork Etc. > The Mall > Customer Service Kiosk

Customer Service Kiosk -- Questions for LE vendors.

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  #1  
Old 2007-07-29, 7:07am
StLouisBiker StLouisBiker is offline
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Default * * * LB Supply - Great Service * * *

I ordered some new Vetrofond colors last week from Jon and Renate at
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, then kept adding other items to my order. This meant a several revised PayPal statements.

Renate graciously took care of the changes. My glass arrived in perfect condition . . . not surprising the way it was packed, and I received free glass too!

Thank you, Jon and Renate. You really know what customer service is all about!

Suzanne
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  #2  
Old 2007-08-01, 6:03pm
JJ Blue JJ Blue is offline
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After I received my first order, I called to ask for an invoice and packing slip for the glass sent.

Renta lamented that they were a small company and did not have the time to provide an invoice, or a packing slip if I did not order through the internet!

My order was shorted by 3 lbs of Lausah. It took SIX WEEKS for them to send it. And yes they had my money all the while!

All of my beads done with this batch of Lausha have cracked!

Last edited by CorriDawn; 2007-08-01 at 7:08pm. Reason: took out unneeded name calling
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  #3  
Old 2007-08-01, 6:08pm
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NLC Beads NLC Beads is offline
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I'm not a good friend of theirs, I'm a repeat customer, and I've never had a problem.

I'm sorry to hear this happened to you.
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  #4  
Old 2007-08-01, 6:15pm
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FourTailsLampwork FourTailsLampwork is offline
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I have never once had a problem with them, and I've only exchanged EMAILS once/ Everything is well wrapped and labelled, and has been exactly what I ordered. I'm sorry you had a diffferent experience.
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Old 2007-08-01, 10:26pm
JJ Blue JJ Blue is offline
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Actually the clear I order was said to be 6-8mm and and was 9-11. Big difference! I also think it was a bad batch.

Maybe I should discuss this in a technical forum.

It looks like a compatibily problem. The same reaction you get when using 96 and 104.
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  #6  
Old 2007-08-01, 10:41pm
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Excellent service, communication and product - what more can you ask for from a busy supplier?
Thank you for the great service!!!
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  #7  
Old 2007-08-01, 10:51pm
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I second this. I've always had excellent service, communication and product from LBS. Thanks LBS! Angelique

Quote:

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Excellent service, communication and product - what more can you ask for from a busy supplier?
Thank you for the great service!!!
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  #8  
Old 2007-08-02, 8:44am
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I second this. I've always had excellent service, communication and product from LBS. Thanks LBS! Angelique
I third that, their service to me has always been very good and quite prompt. Thanks, LBS!
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  #9  
Old 2007-08-06, 10:44pm
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I love the personal service and speedy shipping. You can not ask for a nicer couple. Ane boy their give aways are to "buy" for!!!!
Aloha, Chris
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Old 2007-08-09, 2:14pm
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I LOVE getting my glass from LBSUPPLYS! Always a goody or suprise in the box, clean CLEAN glass and little to no breakage! What a GREAT company and team Renate & Jon make!
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Thank You to ALL of my friends
who have journeyed
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