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Customer Service Kiosk -- Questions for LE vendors. |
2006-05-26, 3:05am
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Senior Member
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Join Date: Jun 20, 2005
Location: foothills east of Seattle
Posts: 2,739
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Kudos and a New Beginning
...
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2006-05-26, 4:56am
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still not Leslie
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Join Date: Aug 28, 2005
Location: Home the 2011 Worlds Series Champion St Louis Cardinals
Posts: 4,134
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Jo-Del was the first vendor that I ordered glass from and came highly recommened by other beaders. I agree the service is vary good and I have never had any problem at all. Thanks Monique!
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Turn your anger into water, let it slip thru your hands...
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2006-05-26, 6:17am
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Senior Member
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Join Date: Jul 15, 2005
Location: Eastern West Virginia
Posts: 2,936
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I just received my order from Jo-Del yesterday and have to compliment Monique and co. on the phenomenal packing job they did. Glass was perfectly packed with all of my rods arriving intact, and my didy shield is great. Great job!!!!!!
Carol
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2006-05-26, 7:33am
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Mary Lockwood
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Join Date: Jun 21, 2005
Location: Boonies
Posts: 5,831
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I am really REALLY glad to see this post. Thanks for taking the time and making the effort Kandice.
Jo-Del was always my eBay vendor of choice, but I had a rough patch with one of her employees and order problems. When I started reading that other people were having problems too, I quit ordering there.
I don't know what happened back then, but I'm glad to know that I can start supporting Monique's business again. I missed her! I practically ordered my whole studio from her--my torch and everything! LOL
Thanks again Kandice.
~~Mary
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2006-05-26, 3:22pm
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moth to the flame
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Join Date: Oct 30, 2005
Location: In a shack on the rock
Posts: 3,462
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New beginnings are a blessing for everyone and I am SO glad for you and Monique! Thanks for posting this Kandice!
I too had a few problems with a person there but I never stopped ordering from her since like Mary they are my vendor of choice online.
I was so impressed how Monique stepped up to the plate and put her customers first. I will continue to support Jodel as much as I can - my last order was about 1 month ago and was perfect!
Again, thanks for sharing ~ I just love happy posts To view links or images in this forum your post count must be 1 or greater. You currently have 0 posts.
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~ Dona ~
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2006-06-12, 7:10am
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Senior Member
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Join Date: Jul 05, 2005
Location: Texas
Posts: 849
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Kandice, I had no idea you had problems in the past. What a really nice post this was, I'm glad you guys have acted like the grown-ups you are and fixed things.
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Rose
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(website in construction)
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2006-06-12, 3:36pm
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Glass-A-Holic ^..^
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Join Date: Dec 23, 2005
Location: Southern CA
Posts: 746
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Wowie! I have only started ordering from Jo Del recently and I have to say they are the only company that hasn't A. Been out of everthing I wanted (listed as in stock on website) or B. screwed up my order in some way To view links or images in this forum your post count must be 1 or greater. You currently have 0 posts. !
I think Jo-Del rocks!
I am glad you are all willing to go back there..... I swear by them!
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Alaina
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2006-06-13, 3:37am
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ID10T Problem Solver
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Join Date: Jan 19, 2006
Location: Kearney, MO
Posts: 1,218
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I just recently bought my very first order of glass (other than a rod at a time at the local shop) and chose Jo-Del...they were fast and even cheaper on the shipping that I thought! I will order from them again.
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~jana~
***Scorpion (4 stud)***
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2006-06-13, 8:56am
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X-Country Mom
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Join Date: May 03, 2006
Location: Westerlo NY near Albany
Posts: 45
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I have had good sevice from Jo-del as well. They are close to me so my order doesn;t have to travel far and so I get things quickly and intact.
Thanks Monique
Mary Pat
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2006-06-13, 11:07pm
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Um......
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Join Date: Nov 30, 2005
Location: Castlemaine.....Australia
Posts: 195
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I have made several purchases from her site and things were great for awhile. Then items in my orders didn't start getting sent, a couple of rude emails and I stopped ordering from her. I now buy all my glass from lbsupplys....Jon rocks and ALWAYS ships out Airmail at a cost to himself.
Maybe one day I'll order from Jo-Del again to see how it goes.
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2006-06-14, 1:52pm
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Member
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Join Date: Apr 13, 2006
Location: Mansfield, Massachusetts
Posts: 69
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Jo-del does great
It's funny, but the reason I logged on the computer was to buy somehting from jodel. I haven't had much experience, but what I have had has been very good. And their website has been very user friendly, too, a big plus for me since no-one around here carrys any glass rods. I can get flat glass, but no rods. When I spoke to someone there about visiting their store, they said they were expecting their retail store to open about August. It may just be gossip, but I was talking to a man that answered the phone at Jo-Del. Fingers crossed it be true.......
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Do not follow where the path may lead. Go instead where there is no path, and leave a trail.
BoniBell
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2006-06-14, 6:17pm
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swish, swish, swish...
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Join Date: May 15, 2006
Location: Kenosha, WI
Posts: 111
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JoDel was one of the first places I ordered from as well. Monique always did a great job, and I look forward to ordering from her again, now that I'm back into torching again.
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Both updated 09/05/06
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2006-06-19, 8:34pm
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Senior Member
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Join Date: Jun 10, 2005
Location: Rhode Island
Posts: 308
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WOW, Thankyou so Much Kandice and all of you, HEHE, I had the hardest time during the last 6 weeks, How refreshing to see a post like this one, leaving me teary eyed for real, OMG, Life sure is full of pleasant surprises and I must say, this is exactly what I need for my heart right now. I have prayed and prayed during the last few weeks and also know that cruel and evil lurk everywhere, but by not sinking to their level I get this. There is a god There is, OMG, Your all so wonderful.
Not just a person that sells glass and supplies, """Monique"""
wow!!!!!!!!!!!!!!!!! I Just Love you all.
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"Well Behaved Woman Rarely Make history"
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2006-06-19, 9:32pm
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Member
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Join Date: Aug 19, 2005
Location: Council bluffs Iowa
Posts: 87
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I have to say, I am one of the ones that HAVE had a few issues with Jo-Del. BUT!! They were in the days when the "bad employee" was there....and the way that Monique bent over backwards to make things right when she realized what he had done was AMAZING!!! No problems since, Monique is awesome!!
~Cindy
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2006-06-22, 8:23am
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Member
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Join Date: Apr 13, 2006
Location: Mansfield, Massachusetts
Posts: 69
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I just got my order from JoDel. Excellent service. Fast, reliable. And the glass is always CLEAN. I hate receiving dirty glass.
And its always very clear which items I shouldn't try to order because they are out of stock or limited supply. They have an excellent selection of Lauscha too.
Before I found Jo-Del, I tried ordering from Arrow Springs. I had an old catalog. It listed Lauscha. When I called they said they stopped carrying Lauscha and talked me into some Kugler clear. Wish I hadn't let them talk me into it.
The Kugler hasn't worked well for me. Plus, now I don't trust them (Arrow Springs) as much because they talked me into something. I had to pay for a half pound and now I'll never use it. Jo-Del would sell me just 1 rod if that is all I needed.
Thank-you Monique. I hope the things that are going wrong for you right now get fixed right away. Prayers for whatever you need.
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Do not follow where the path may lead. Go instead where there is no path, and leave a trail.
BoniBell
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2006-06-28, 4:29pm
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Senior Member
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Join Date: Jun 20, 2005
Location: foothills east of Seattle
Posts: 2,739
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To view links or images in this forum your post count must be 1 or greater. You currently have 0 posts. I am glad to hear the good experiences keep on coming. I am really happy with the glass I have gotten from Jo-Del, and indeed all the glass vendors I have bought from recently. It really looks like the vendors are now listening. Now if Jo-Del can get her hands on some of that really pretty 256 pink dark odd lot!! Hubba Hubba! To view links or images in this forum your post count must be 1 or greater. You currently have 0 posts.
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2006-06-28, 7:26pm
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lov'in life!!!
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Join Date: Jun 07, 2005
Posts: 1,416
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I just may have to go back, now that "he's" gone. Man, what a bonehead. I was just sorry he had my cell number!
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Krissa
The past is history...the future is a mystery...today is a gift...that's why
we call it the "Present".
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2006-06-28, 7:29pm
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Entropy increasing....
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Join Date: Nov 12, 2005
Location: In a box of paints
Posts: 25,098
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I have never had a problem buying from Monique.
I'm glad it worked out to both your satisfaction.
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"I am an artist… I am here to live out loud." Emile Zola
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2006-06-29, 9:47am
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Booger #7
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Join Date: Jun 05, 2005
Location: Blue Springs, MO
Posts: 5,402
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I love a happy ending!!!
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Sue H-K
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2006-07-04, 12:30pm
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I'm the 1000th poster!!
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Join Date: Sep 22, 2005
Location: Greensboro, NC
Posts: 6,259
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Well, now I feel better about ordering too. It's unfortunate that an employee can almost run a business into the ground. Prior to my bad experience JoDel was my primary supplier. To view links or images in this forum your post count must be 1 or greater. You currently have 0 posts. Perhaps to be again.
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Debbie P
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2006-07-06, 6:43am
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Covered in glitter
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Join Date: Jun 16, 2005
Posts: 15,680
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I was surprised to read initially that someone had triouble with her as a supplier. I was always pleased with my order and always thought that there was a nice personal touch. I have to admit that I have never had trouble with ANYONE that I've ordered from!
Kandice, that was an incredibly gracious post! It can be hard to step up to the plate like that and you did it beautifully.
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~Deb~
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And those who were seen dancing were thought insane by those who couldn't hear the music. --Nietzsche
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2006-07-14, 11:08am
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Karen James
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Join Date: Mar 22, 2006
Location: Rhode Island
Posts: 599
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I just received my first order from Monique/Jodelglass.com. I was so impressed with the service. I had a great little conversation with Missy. The order was packaged well. Everything was labeled clearly. Nice and clean too. I will definitely order from them again without hesitation...and it does not hurt that she is a "neighbor".
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Cricket, Mini CC, Devilbiss MC84 Oxy and NG
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