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Customer Service Kiosk -- Questions for LE vendors.

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  #1  
Old 2009-12-01, 7:30pm
Gham Gham is offline
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Default Cgbeads bead rollers

I posted this in the Family Room and then realized that I should have posted it here.
Kudos goes out to Donna from Cgbeads! I am a mom of a teenage boy who does lampworking. I made an inquiry on LE as to what bead presses I should buy my son for Christmas and two LE members suggested that I look into Donna's bead rollers (Thanks myrdlebp and BeadBlossoms). I ended up ordering three (I really wanted a fourth (disk spacer) but couldn't swing it.) of Donna's bead rollers. The entire ordering experience was amazing. Donna was extremely prompt in responding to my pm questions. I received the bead rollers in the mail today. Not only is her customer service top notch, but her packaging job was out of this world. Donna obviously cares about her customers. I just wanted to let everyone know what a positive experience that I had. Thanks Donna!!!!
Gail in Wisconsin
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  #2  
Old 2009-12-01, 7:37pm
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Donna is the nicest person ever! And her beadrollers are superb! I don't even use presses any longer.
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  #3  
Old 2009-12-01, 7:52pm
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Donna is DA BOMB! Your son is gonna love these! Please encourage him to show his work here if you can!

De
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Old 2009-12-01, 8:43pm
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I am in love with my new bead roller from Donna! You are right about her amazing product and packaging! She's terrific!!!!
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I can't wait to see his work using his new bead roller.
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  #5  
Old 2009-12-01, 9:12pm
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I am so glad I could help! Your son is going to LOVE them!!!! Donna is the greatest, and always around to help and encourage. She is a real asset to the lampworking community!
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  #6  
Old 2009-12-01, 9:29pm
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I agree that Donna is super-friendly and her cgbeadrollers are a super product! I can't wait to explore mine this january when I get back on the torch...
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  #7  
Old 2009-12-02, 2:49am
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Donna, and her beadrollers, are the best!!
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  #8  
Old 2009-12-02, 5:17am
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I agree with everyone! It is especially nice to get a personal email from Donna thanking you for the purchase!

Shirley
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  #9  
Old 2009-12-02, 1:27pm
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Wow, very sweet of you guys, but the real reason is that my kids are grown and I have no life..... lol

Thank you all for the kind words, my heart is 10 degrees warmer because of them.

-D
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  #10  
Old 2009-12-02, 1:47pm
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I can't wait to get my first beadroller, Donna. I bought it from Kerry.
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  #11  
Old 2009-12-02, 2:55pm
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My kids are grown, and I have no life either..............maybe I need to invent something too.....!
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  #12  
Old 2009-12-02, 3:38pm
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Love all my bead rollers - we now have a group of us close by that own a few and we trade around..hard to let them out of our hands though and so we are ending up purchasing our own...nice to try out a variety though! Great product & great service.
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  #13  
Old 2009-12-02, 6:51pm
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I ordered my 2nd a couple of days ago. I really want about 5 more!!
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  #14  
Old 2009-12-02, 7:54pm
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Thanks again! I have 2 on my Christmas list and gave my husband the links to them.. LOL
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  #15  
Old 2009-12-02, 8:17pm
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Donna rocks! Happy dance!
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  #16  
Old 2009-12-05, 7:48pm
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Donna is the quickest person from a business to ever get back to me on several occasions. Our Michigan group did a bulk buy and the service was out of this world. Her response to my email questions have been so quick I swear she is sitting there just waiting for my questions. We ordered about 18 rollers and they came quick and beautifully wrapped. We can't wait to make another big order
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  #17  
Old 2009-12-06, 5:28pm
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The mailman delivered a package for my DH that was from Donna. I am getting another beadroller for Christmas! I have the best DH ever!
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  #18  
Old 2009-12-06, 6:23pm
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Quote:
The mailman delivered a package for my DH that was from Donna. I am getting another beadroller for Christmas! I have the best DH ever!
No fair peeking. Not even at the labels. Shame on you...
(ok, maybe just a small peek at the label)

Thanks everyone for your kind words, makes it all worth while to me.

-D
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  #19  
Old 2009-12-06, 8:21pm
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I received my package with my new bead rollers about 2 weeks ago.... I have only just got to try them last night! OMG I am soooo havin more!!!!! They are the best! And Donna has EXCELLENT customer service! PS... I made skinny bicones and they are nearly perfect!!!! (doin the happy dance!!!)
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Remember it's already tomorrow in Australia!
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Old 2009-12-07, 8:34pm
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Donna is a GEM
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Old 2009-12-07, 8:48pm
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DH did a little holiday shopping with Donna and the bead rollers arrived last week, so I got to try them out over the weekend. All I can say is that I'm hooked! They're awesome for easily getting a matched pair of beads!
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  #22  
Old 2009-12-07, 10:02pm
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I LOVE my beadrollers . . . I don't even know which one is my favorite!
For me, they're incredible for helping me maintain consistent bead sizes.

OK, maybe the chunky tapered disk is my favorite
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  #23  
Old 2009-12-07, 11:15pm
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Well, I just got notice that my two are on their way...can hardly WAIT!!! I've got Disc(oh!) fever!!!
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Old 2009-12-08, 10:50am
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Quote:
Donna is a GEM
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!!!
Naw. She's just an evil tool enabler. There should be a 12 step program for
her bead rollers. Just when I think I have enough, she makes another one
and she PULLS ME RIGHT BACK IN.
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Old 2009-12-08, 10:55am
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Quote:
Naw. She's just an evil tool enabler. There should be a 12 step program for
her bead rollers. Just when I think I have enough, she makes another one
and she PULLS ME RIGHT BACK IN.
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Hehe.....maybe we need a 12 step program........like buy a beadroller once a month for 12 months........that would be an awesome 12 step program!!! Rinse and repeat.
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Old 2009-12-08, 1:10pm
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you guys are too funny. I'll have to say, I like the 12 step program. <grinning>

-D
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Old 2009-12-08, 5:33pm
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I gave myself 3 beadrollers for Christmas. I could not think of anything else that I wanted but these bead rollers. I already have one and I love it. Donna's service was amazing, when she noticed a discrepancy with what I wrote her and what I ordered she was quick to make sure she was not sending the wrong thing (she was right and I wrote something down wrong). So that is extreme customer service. I am traveling with work and I know these are waiting for me when I get home. I can't wait!!! Thanks Donna for such a great product!
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Old 2009-12-14, 2:08pm
Diane Gates Diane Gates is offline
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Once again Donna has outdone herself. I ordered 3 bead rollers (Merry Christmas to me!) and they arrived within 2 days, wow. Then I decided that I wanted a larger round bead roller (I did not use it yet) and I asked Donna abbout switching it. While mine is being shipped back to her today I just got a UPS notification and my new one is being shipped out. She was answering emails on Saturday and Sunday (Donna, you should rest too) and she really understand extreme customer service. I cannot wait to play with my beadrollers. Now I have 4, I am so lucky!!!!
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Old 2009-12-14, 2:43pm
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I have to agree with everyone here, Donna is fantastic! I just ordered my third bead roller today (an early christmas present to me!) and can't wait to get it. What is great it that I know from previous experiances and the experiances of others here, that my tool will be amazing and the service top notch.

*eagerly awaiting new tool!*
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Old 2009-12-14, 3:33pm
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Donna is TOPS!
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I just received my new Beadrollers and can't wait to make discs! It's my absolute FAVORITE shape! And very easy to use, too...
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