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Customer Service Kiosk -- Questions for LE vendors. |
2013-07-15, 12:54pm
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Senior Member
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Join Date: Jun 19, 2009
Location: North Carolina
Posts: 392
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Art Glass East
Just have to share with everyone that the customer service is just great. I placed my order and it was shipped speedy quick AND my glass was packed so nicely. I will definitely be a repeat shopper and if you haven't shopped with Julie yet, you should give her new shop a try.
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Erin
MiniCC / EX15
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2013-07-15, 1:24pm
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Senior Member
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Join Date: Mar 16, 2010
Location: Western NY State
Posts: 784
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I just posted on Julie's thread about her shop.I also am extremely impressed with Julie's customer service.She notified me a couple times on the processing of my order and I received it a few minutes ago.....AND..I only placed it 3 days ago!How cool is that for us on the East Coast..woohoo!Thanks again Julie!!! To view links or images in this forum your post count must be 1 or greater. You currently have 0 posts.
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Diana
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2013-07-18, 3:58pm
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Senior Member
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Join Date: Nov 22, 2012
Location: Eastern Shore Maryland
Posts: 958
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Thank you both so much!
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Happy Torching! Julie
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2013-08-07, 11:06am
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Senior Member
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Join Date: Jun 27, 2005
Location: Out side of Weaverville, NC
Posts: 1,090
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I ordered from Julie and am so happy with my glass! Really fast shipping. I'll be back
Thank you so much
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Pattie
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2013-08-08, 5:21am
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Senior Member
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Join Date: Nov 22, 2012
Location: Eastern Shore Maryland
Posts: 958
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Thank you so much Pattie! I will be continuing to add new products and even will locate hard to find items for customers, so just shout! I'm here and ready to help. It's great that the word is spreading as well! Thank you so much!! You're the best!
Quote:
I ordered from Julie and am so happy with my glass! Really fast shipping. I'll be back
Thank you so much
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Happy Torching! Julie
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2013-10-11, 2:45pm
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ALWAYS SMILES
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Join Date: Oct 13, 2011
Location: GreatLakesState
Posts: 433
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the website is beautiful,too To view links or images in this forum your post count must be 1 or greater. You currently have 0 posts. nice job !
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MyEbay To view links or images in signatures your post count must be 5 or greater. You currently have 0 posts.
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2013-10-11, 3:01pm
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Melody of Glass
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Join Date: Apr 08, 2012
Location: Canada
Posts: 2,511
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I've dealt with Julie several times since the shop opened and she's always been great, often going above and beyond. One of the best vendors out there for customer service for sure. Thanks Julie!
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Outside of a dog, a book is man's best friend. Inside of a dog, it's too dark to read.
Coming soon...
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2013-10-11, 6:53pm
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Senior Member
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Join Date: Jul 14, 2006
Location: Northern Virginia
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Agree with all that's been posted-- really great service.
Mimi
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2013-10-12, 5:51am
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Senior Member
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Join Date: Nov 22, 2012
Location: Eastern Shore Maryland
Posts: 958
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Thank you so much everyone! Today, I am working on a Shop by Palete feature. I think that may be useful when looking to search for a specific color, rather than just by manufacturer, attribute or strictly number.
I always want to improve and will be adding new things. Thank you so much for all of your business! It has truly been my pleasure and I am learning so much.
I tell you, I have been in real estate and law for the past 16 years and I am much happier with my Glass business and lampworking hobby. For all of you ladies out there, I think my 40's will be much better than my 30's were.
I have more glass coming in very soon!
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Happy Torching! Julie
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2013-10-13, 9:25am
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Got Honey?
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Join Date: Aug 07, 2012
Location: Western Colorado
Posts: 2,183
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Hi Julie: Any word on your Ornela Preciosa or shampoo glass order?
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Lezlie To view links or images in signatures your post count must be 5 or greater. You currently have 0 posts.
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2013-10-13, 3:03pm
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Senior Member
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Join Date: Aug 27, 2005
Location: Limestone, TN
Posts: 1,534
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Friendly customer service is something you just can't buy, but it's worth its weight in gold! Julie definitely knows how to treat her customers!
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Diane Woodall
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2013-10-13, 3:11pm
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Angie09
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Join Date: Aug 06, 2009
Posts: 1,788
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Quote:
Thank you so much everyone! Today, I am working on a Shop by Palete feature. I think that may be useful when looking to search for a specific color, rather than just by manufacturer, attribute or strictly number.!
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What a GREAT IDEA! I'd live to be able to see the Effetre reds (for example) right next the the CIM reds. That would make selecting a whole lot easier. Can't wait to see it.
And, I too just placed an order with Julieann because there were no limits on the colors I wanted. Thank you for that too!
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2013-10-28, 6:16pm
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What was I thinking?
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Join Date: Feb 25, 2007
Location: Colorado
Posts: 763
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Just wanted to add my note of appreciation here. Julie processed my Friday order and had it in my hands Monday afternoon--and I live in Colorado! She has a wonderful selection of glass, and I was able to buy a full pound of a CiM Ltd Run rather than just 1/4 pound available from another vendor.
Top rate experience all the way around!
Gretchen
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Gretchen
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2013-10-28, 6:20pm
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one day at a time
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Join Date: Jun 27, 2005
Location: We are MOVING!!!
Posts: 8,319
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I'm placing a pretty good sized order tomorrow, Julie! I've been making SO many beads that I am dangerously low on ALL of my most used colors! To view links or images in this forum your post count must be 1 or greater. You currently have 0 posts.
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You live in a world of money. Money means choices. No money, no choices. Welcome to reality.
Melody (Marlee Matlin) from Switched at Birth
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2013-10-28, 7:28pm
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Senior Member
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Join Date: Nov 22, 2012
Location: Eastern Shore Maryland
Posts: 958
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Ladies, you are all awesome! I appreciate all of the correspondence. You make my job very easy! I hope everyone is having a great night, thanks for making my entire day! To view links or images in this forum your post count must be 1 or greater. You currently have 0 posts.
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Happy Torching! Julie
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2013-10-29, 4:01am
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Angie09
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Join Date: Aug 06, 2009
Posts: 1,788
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I've said it before.... It I'll say it again, the color palette including all glass manufacturers was brilliant. I've used it several times already looking for just the right color. What a thoughtful and progressive idea!! You've earned my business!!!
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2013-10-29, 4:58pm
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Senior Member
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Join Date: Sep 23, 2005
Location: Quinby, VA
Posts: 1,611
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Julie, Do you have a retail store as well as your on-line store? Easton is a little over 2 hours away for me. It would be fun to take a small road trip.
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Steph
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2013-10-29, 5:08pm
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Senior Member
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Join Date: Nov 22, 2012
Location: Eastern Shore Maryland
Posts: 958
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Hi Steph!
Please come!! I do not have a retail/studio yet…but this is what I am working on…..
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YAY!!!!
Anyone may come by appointment, just call, text or e-mail me and you can come to my home studio. Several people have already come by to purchase glass and materials. I am very easy to visit and find off of Route 50. Easton and St. Michaels are also great places to visit, lots of nice restaurants and shops.
So just give me a shout, my studio is always opened and you can pick out your glass or just come to look. To view links or images in this forum your post count must be 1 or greater. You currently have 0 posts.
Quote:
Julie, Do you have a retail store as well as your on-line store? Easton is a little over 2 hours away for me. It would be fun to take a small road trip.
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Happy Torching! Julie
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2013-10-30, 2:46am
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Senior Member
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Join Date: Sep 23, 2005
Location: Quinby, VA
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Oh, lovely, Julie!! Thank you for the invite. I look forward to sending an order your way soon. To view links or images in this forum your post count must be 1 or greater. You currently have 0 posts.
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Steph
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2013-10-30, 6:57am
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Senior Member
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Join Date: Sep 01, 2007
Location: Greenville, SC
Posts: 1,749
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Quote:
I'm placing a pretty good sized order tomorrow, Julie! I've been making SO many beads that I am dangerously low on ALL of my most used colors! To view links or images in this forum your post count must be 1 or greater. You currently have 0 posts.
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Thought I remember you posting something about mandrels. Julie's price is amazing and if you need them a specific length, I bet she'll cut them if you ask her. To view links or images in this forum your post count must be 1 or greater. You currently have 0 posts.
Also, I had some backordered glass and realized I was almost out of something. Add it to the backorder? Sure, no problem. You're WONDERFUL, Julie!
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~Rachel
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2013-11-07, 10:15am
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one day at a time
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Join Date: Jun 27, 2005
Location: We are MOVING!!!
Posts: 8,319
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Wonderful customer service and my order arrived so quickly! Thank you so much, Julie! To view links or images in this forum your post count must be 1 or greater. You currently have 0 posts.
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You live in a world of money. Money means choices. No money, no choices. Welcome to reality.
Melody (Marlee Matlin) from Switched at Birth
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2013-11-07, 2:24pm
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Melody of Glass
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Join Date: Apr 08, 2012
Location: Canada
Posts: 2,511
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Now if Julie could just teleport those Perlenpresse orders across the pond, life would be great! To view links or images in this forum your post count must be 1 or greater. You currently have 0 posts.
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Outside of a dog, a book is man's best friend. Inside of a dog, it's too dark to read.
Coming soon...
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2013-11-07, 4:11pm
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Senior Member
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Join Date: Nov 22, 2012
Location: Eastern Shore Maryland
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WOULDN'T THAT BE GREAT! lol
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Now if Julie could just teleport those Perlenpresse orders across the pond, life would be great! To view links or images in this forum your post count must be 1 or greater. You currently have 0 posts.
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Happy Torching! Julie
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2013-11-10, 8:03am
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Senior Member
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Join Date: Feb 12, 2011
Location: Western NY
Posts: 215
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Julie Rocks!
I ordered from Julie On Thursday morning.
The big box of glass was at my door on Saturday!!!!!
Nicely packed (as always). Plus free shipping.
I am looking forward to ordering from you a third time- that does not even
include the buys from Perlenpresse..... To view links or images in this forum your post count must be 1 or greater. You currently have 0 posts.
Thank you Julie, for surpassing my expectations,
Joan
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2013-11-10, 8:05am
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Senior Member
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Join Date: Nov 22, 2012
Location: Eastern Shore Maryland
Posts: 958
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Awesome Joan, you're the best! Now you can play with all of your beautiful glass!! YAY!
Quote:
I ordered from Julie On Thursday morning.
The big box of glass was at my door on Saturday!!!!!
Nicely packed (as always). Plus free shipping.
I am looking forward to ordering from you a third time- that does not even
include the buys from Perlenpresse..... To view links or images in this forum your post count must be 1 or greater. You currently have 0 posts.
Thank you Julie, for surpassing my expectations,
Joan
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Happy Torching! Julie
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2013-11-25, 1:52pm
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all for the love of glass
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Join Date: Jul 24, 2005
Location: Western Washington
Posts: 2,047
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Yes! Art Glass EAst..great place with great service BUT..it's that bead release that will have me coming back! To view links or images in this forum your post count must be 1 or greater. You currently have 0 posts. The best I've used ever. Nothing moves while you're creating and easy easy to get bead off when its time. The best.
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"Do not worry about your originality. You could not get rid of it even if you wanted to." -- Robert Henri.
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2013-11-26, 6:32am
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Senior Member
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Join Date: Nov 22, 2012
Location: Eastern Shore Maryland
Posts: 958
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Quote:
Yes! Art Glass EAst..great place with great service BUT..it's that bead release that will have me coming back! To view links or images in this forum your post count must be 1 or greater. You currently have 0 posts. The best I've used ever. Nothing moves while you're creating and easy easy to get bead off when its time. The best.
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Awesome!
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Happy Torching! Julie
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