Lampwork Etc.
 
AKDesign

LE Live Chat

Enter Live Chat

No users in chat


The Flow

Beads of Courage


 
  #1  
Old 2010-01-12, 3:57am
Ekkie's Avatar
Ekkie Ekkie is offline
Mad about Glass
 
Join Date: Nov 29, 2005
Location: Sydney, Australia
Posts: 1,052
Default PC crashed - lost tuts

I wasn't sure where to put this so I hope this is the right place. Over the Christmas holidays my pc died. When I got home in January it was Kaput and could not be fixed. As a consequence I have lost a few tutorials that I purchased between October and December when the backups failed.

Do you think it is OK to contact the tutorial writers and ask for another copy? A check of Paypal records proves that I did purchase the tutorials in question.
__________________
Jenn

To view links or images in signatures your post count must be 5 or greater. You currently have 0 posts.
[url]

To view links or images in signatures your post count must be 5 or greater. You currently have 0 posts.


To view links or images in signatures your post count must be 5 or greater. You currently have 0 posts.
Reply With Quote
  #2  
Old 2010-01-12, 4:02am
swamper's Avatar
swamper swamper is offline
Who me?
 
Join Date: Jun 15, 2005
Location: Hagerstown, Indiana
Posts: 2,284
Default

If your hard drive didn't crash, you can put it in a USB connected case and retrieve them. My video card died on my laptop and I can't start the computer but I'm getting a case for the drive.
__________________
From the Perimeter of the Great Dismal Swamp
Reply With Quote
  #3  
Old 2010-01-12, 8:10am
AcidFly AcidFly is offline
Boro Bum
 
Join Date: Sep 19, 2009
Location: Western NY
Posts: 317
Default

Yes I don't see any reason that you would not be able to get another copy. It would only take writer a couple mins to send you a copy and at the price we pay for tutorials I cant see it being a problem as it wont cost them anything to send you a copy.

AcidFly
Reply With Quote
  #4  
Old 2010-01-12, 8:37am
glassactcc's Avatar
glassactcc glassactcc is offline
Senior Member
 
Join Date: May 23, 2006
Posts: 5,540
Default

If you purchased one from me, I would absolutely send you another. In fact, I just had this come up a while ago and the lady contacted me and had the same issue and I sent her another.
__________________
Cynthia

To view links or images in signatures your post count must be 5 or greater. You currently have 0 posts.

To view links or images in signatures your post count must be 5 or greater. You currently have 0 posts.


To view links or images in signatures your post count must be 5 or greater. You currently have 0 posts.
Reply With Quote
  #5  
Old 2010-01-12, 8:40am
carrieb carrieb is offline
Senior Member
 
Join Date: Jan 27, 2006
Posts: 226
Default

Last August I switched computers and thought that I had saved all my important files but that was not so. I was able to go back through my pay pal history and find all my purchases. Then I sent an email to each author explaining what had happened and not one person refused to res-send me the file. Everyone was very nice
Reply With Quote
  #6  
Old 2010-01-12, 8:47am
squid's Avatar
squid squid is offline
Ass-kicking Cephalopod
 
Join Date: Jun 19, 2006
Location: Duh, Squidville
Posts: 9,523
Default

My puter crashed recently too and I thought I had lost a bunch of tutorials, but then remembered that I had saved all my Tutorials that were sent by email in a folder in my hotmail account. Something to consider for the future.
__________________

To view links or images in signatures your post count must be 5 or greater. You currently have 0 posts.

DOG is my co-pilot
Cricket w/two 5 lpm oxycons - and sometimes a Minor.
Reply With Quote
  #7  
Old 2010-01-12, 12:01pm
swamper's Avatar
swamper swamper is offline
Who me?
 
Join Date: Jun 15, 2005
Location: Hagerstown, Indiana
Posts: 2,284
Default

Quote:
Originally Posted by squid View Post
My puter crashed recently too and I thought I had lost a bunch of tutorials, but then remembered that I had saved all my Tutorials that were sent by email in a folder in my hotmail account. Something to consider for the future.
Yeah, mine are mostly in my online account too.
__________________
From the Perimeter of the Great Dismal Swamp
Reply With Quote
  #8  
Old 2010-01-12, 12:40pm
AcidFly AcidFly is offline
Boro Bum
 
Join Date: Sep 19, 2009
Location: Western NY
Posts: 317
Default

OFF TOPIC : Just to let you guys know what i do, Well i learned to use my cd/dvd burner and at abut 15 - 40 cents a disk i just burn them and i always have a copy for over 100 years lol that's if the disk don't get burned in a fire or something and for another 5 bucks i got a small case just for tut's

AcidFly
Reply With Quote
  #9  
Old 2010-01-12, 12:44pm
Wendyki's Avatar
Wendyki Wendyki is offline
Trying to Hope!
 
Join Date: Nov 13, 2006
Location: Ripon California
Posts: 3,845
Default

if you got mine I will happily send you another
__________________

To view links or images in signatures your post count must be 5 or greater. You currently have 0 posts.

Etsy Here
To view links or images in signatures your post count must be 5 or greater. You currently have 0 posts.
Ebay Here
To view links or images in signatures your post count must be 5 or greater. You currently have 0 posts.

NEW Ebay Items all the time here
To view links or images in signatures your post count must be 5 or greater. You currently have 0 posts.

I buy Gold PM me for details
To view links or images in signatures your post count must be 5 or greater. You currently have 0 posts.
NEW Handmade jewelry on Etsy
Reply With Quote
  #10  
Old 2010-01-12, 2:20pm
Sherry's Avatar
Sherry Sherry is offline
Born Facing Left
 
Join Date: Jun 13, 2005
Location: 1865 Miles Southeast of Dutch Harbor
Posts: 2,829
Default

Hey, no worries, if it's one (or both) of mine, just shoot me an email!
__________________
Sherry

To view links or images in signatures your post count must be 5 or greater. You currently have 0 posts.



To view links or images in signatures your post count must be 5 or greater. You currently have 0 posts.

To view links or images in signatures your post count must be 5 or greater. You currently have 0 posts.
Reply With Quote
  #11  
Old 2010-01-12, 3:20pm
gemsinbloom's Avatar
gemsinbloom gemsinbloom is offline
Jacqueline Parkes
 
Join Date: Nov 04, 2005
Location: Vancouver, Canada
Posts: 4,497
Default

It's happened to me more than once and all tutorial writers were very kind and sent me copies quickly, blush.
__________________

To view links or images in signatures your post count must be 5 or greater. You currently have 0 posts.

To view links or images in signatures your post count must be 5 or greater. You currently have 0 posts.

To view links or images in signatures your post count must be 5 or greater. You currently have 0 posts.
Reply With Quote
  #12  
Old 2010-01-12, 3:52pm
beadysam's Avatar
beadysam beadysam is offline
Frit frit and more frit!
 
Join Date: Nov 09, 2005
Location: Wales, UK
Posts: 469
Default

I'm sure most people will happily send copies. I back up all mine anyway as I usually reinstall windows ever 6 months to speed up my PC anyway. I only had a problem with one tutorial I bought ages ago. I had it backed up on a disk as I'd reinstalled my PC, and I wanted to email it to a friend to print out for me at work (I don't have a decent printer) but the tutorial had a key and it wouldn't let me open another copy on another computer. I was a bit annoyed as I was planning to print it out from the local library when my friend offered to do this for me. Anyway, I contacted the author and she was very off with me even though I had explained why I wanted to do this. She sent me the key and I opened it in my newly reinstalled PC but never managed to open it again elsewhere to print it out. She made me feel so bad that I daren't contact her again, even though I can no longer access the tutorial....
__________________
Regards,
SAM x
Reply With Quote
  #13  
Old 2010-01-12, 4:13pm
gemsinbloom's Avatar
gemsinbloom gemsinbloom is offline
Jacqueline Parkes
 
Join Date: Nov 04, 2005
Location: Vancouver, Canada
Posts: 4,497
Default

I don't like the key business at all! I have one tutorial where I have forgotten the key a few times and there is noway I am going to ask the designer again.

Any tutorial writers who are here and listening, keys on tutorials suck!
__________________

To view links or images in signatures your post count must be 5 or greater. You currently have 0 posts.

To view links or images in signatures your post count must be 5 or greater. You currently have 0 posts.

To view links or images in signatures your post count must be 5 or greater. You currently have 0 posts.
Reply With Quote
  #14  
Old 2010-01-12, 4:38pm
Robinj's Avatar
Robinj Robinj is offline
Senior Member
 
Join Date: Jun 15, 2005
Location: Davison, MI
Posts: 802
Default

I lost mine when I left them attached to the original emails, not realizing that my email at work had been reset to autodelete after x days! I explained and asked for resends and had no problems.
__________________
Hot glass looks the same as cold glass --Cirino's Law of Burnt Fingers
Reply With Quote
  #15  
Old 2010-01-12, 6:21pm
Ekkie's Avatar
Ekkie Ekkie is offline
Mad about Glass
 
Join Date: Nov 29, 2005
Location: Sydney, Australia
Posts: 1,052
Default

Thanks everyone. I'll definitely burn all tuts to cd in future. I've pmed both the writers and Deb Crowley and Cat Ondrey have both been most generous in resending the tutorials.
__________________
Jenn

To view links or images in signatures your post count must be 5 or greater. You currently have 0 posts.
[url]

To view links or images in signatures your post count must be 5 or greater. You currently have 0 posts.


To view links or images in signatures your post count must be 5 or greater. You currently have 0 posts.
Reply With Quote
  #16  
Old 2010-01-12, 8:09pm
patienthand's Avatar
patienthand patienthand is offline
Run Free Sweet Boy
 
Join Date: Jan 29, 2008
Location: Orlando, Fl.
Posts: 2,194
Default

I have replaced a number of tutorials for people who have had computer issues. I think of it as a courtesy to my customers. I dont see anything wrong with asking for them to be replaced.

Candice
__________________
NEW FLAMINGO BEACH BEAD TUTORIAL AVAILABLE NOW.CHRISTMAS ORNAMENT AND ICICLE TUTORIAL, VISIT MY ETSY SHOP AT
To view links or images in signatures your post count must be 5 or greater. You currently have 0 posts.


"It's not what you have, it's who you are."
Reply With Quote
Reply


Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 
Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Forum Jump




All times are GMT -7. The time now is 7:28am.


Powered by vBulletin® Version 3.7.5
Copyright ©2000 - 2024, Jelsoft Enterprises Ltd.
Your IP: 44.192.53.34