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| Customer Service Kiosk -- Questions for LE vendors. |
2011-08-03, 3:12pm
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offically down under
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Join Date: Dec 22, 2005
Location: Sydney, Australia
Posts: 3,131
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Glass Hive folks are the BEST!
I'm a button pusher and, somehow managed to screw up my program for my kiln. Between email and phone calls, Pam had me reprogram the kiln. It still didn't work. Then, she had me change the rely (they sent me an extra one when I ordered the kiln) and still, that didn't work. Before sending me a new thermal coupler or element, Pam was able to trouble shoot the problem and talk me through programing. Ends up, I had put the kiln on standby mode. Mike and Pam were awesome and, at the end of the day, I learned how to change a rely
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Tammy
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2011-08-03, 3:17pm
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Confused as usual
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Join Date: Jun 17, 2011
Location: Massachusetts
Posts: 328
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Thats great to know because I think I am going to get my 1st kiln there
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2011-08-03, 5:34pm
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Junior Member
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Join Date: Apr 10, 2010
Posts: 12
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Glass hive
Jazarra, you won't regret getting your first (last, or only) kiln from Glass Hive!! Mike and Pat are great to work with and so understanding when there's a problem. We are in the process of getting our second annealer from them.
We cannot recommend them enough!
Desa and Marilyn
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2011-08-03, 6:55pm
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MacGalver
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Join Date: Oct 15, 2006
Posts: 9,927
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Absolutely agree! I have run my wide guy annealer for literally thousands of hours. I'm very, very impressed with the quality of the product, and the helpfulness of their service. After 5 years of use, I need to replace the insulating liner blanket that I set my beads on, other than that it is running strong!
Jo
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Jo
Frit Diva website
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2011-08-07, 4:46am
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KILN BUILDIN FOOL
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Join Date: Jun 14, 2005
Location: OREGON COAST
Posts: 1,738
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Thanks guys
Mike
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NEED A GOOD KILN ? CALL ME 541-961-6978
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When you tell lie's about someone, well you get what you get.
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2011-08-07, 9:56am
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Member
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Join Date: May 09, 2011
Location: Decatur, IL
Posts: 60
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Mine is on layaway!!! Can't wait to get it paid off!
Bennie
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It is a privilege to bear arms as a soldier in the defense of a free people.
Once a Marine, Always a Marine! Semper Fi!
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2011-08-08, 10:38am
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Somewhat out there!
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Join Date: Aug 26, 2009
Location: Esko Minnesota
Posts: 735
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Extremely helpful. They go out of the way to answer questions and return calls promptly
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Julianne
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2011-08-08, 12:02pm
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Member
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Join Date: Jun 07, 2011
Location: Pacific Northwest
Posts: 77
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I can't wait to get my kiln in September!
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2011-08-11, 2:30am
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Senior Member
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Join Date: May 11, 2009
Location: Massachusetts...I95 south...before Rhode Island
Posts: 2,006
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I purchased the short guy (almost 2 yrs ago-I think) now I keep telling myself I SHOULD have purchased the regular, slightly longer one!! I absolutely love this kiln!
Duane
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ETSY SHOP IS NOW OPEN
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REVAMPED WEBSITE NOW OPEN
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2011-08-11, 4:05am
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Formerly NurseKatie :)
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Join Date: Apr 11, 2011
Location: Brighton, Michigan
Posts: 282
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Mike and Pam are THE BEST, I bought my kiln, hmmm....a long time ago and it has been in storage for 4 years, when I got it out, it ran like a dream. I thought I had an issue and Pam was wonderful helping me to trouble shoot it, then I discovered that it was plugged in to an outlet that when you turn off the lights in the studio, it turns off the kiln!!! Problem solved! But how wonderful to know that you can get wonderful help, even years after you bought it! (even though it had nothing to do with the kiln at all!) BEST Kiln ever......but even better.....BEST customer service EVER! I love you Mike and Pam!!!!
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2011-08-13, 2:50pm
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Senior Member
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Join Date: Apr 22, 2006
Location: Out West
Posts: 1,509
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yep yep yep they are amazing. I bought my "regular guy" a few years back and Pam & Mike have saved me several times. Outstanding customer service, outstanding products! I will be a Glass Hive customer forever!!!
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Susan Blessing
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2011-08-27, 4:27am
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I'm too sexy for my shirt
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Join Date: Mar 30, 2006
Location: Georgia
Posts: 3,164
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I agree with everyone, Pam & Mike are the best! Not only did Pam walk me through setting my kiln when I first got it to do boro, but I called her almost a year later to do a soft glass setting on it and walked me right through.
This was my second kiln, my first(different brand) I had nothing but problems with. My GlassHive kiln I have not had one moment of problems with. Great kiln and great customer service. I really can't brag enough about them or the kiln!!!!
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Jerri
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#K58
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