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| Customer Service Kiosk -- Questions for LE vendors. |
2014-06-05, 5:03pm
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Master Procrastinator
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Join Date: Feb 15, 2006
Location: Long Island, NY
Posts: 3,345
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Double Helix is awesome!!!
I recently placed a small order & remembered finally to write & let DH know about an issue I had with their frit container. It's super easy to see the contents. However, I dropped my jar of aurae on the cement floor & needless to say, it shattered. I was so upset! I tried to salvage what I could, but was afraid it might have dirt &/or gravel mixed in. I wrote to ask if they might consider switching to plastic or metal containers. I got a swift & courteous response from Julie:
"We tried plastic and found that we melted it several times on the flame working table. We also tried metal and found that little bits of frit would also get in the lid threads and then we couldn't open it. That's how we ended up with glass."
So, OK, I thought to myself. I just need to be extra careful in the future. To my surprise, they sent me a whole new jar to replace it. Now THAT'S customer service for ya!
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Lea
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2014-06-05, 5:07pm
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Slogan Challenged...
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Join Date: Mar 21, 2009
Location: Maricopa, Arizona
Posts: 6,527
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Wow, that is great!
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Kristin ~
Facebook:
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Etsy:
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2014-06-05, 5:58pm
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Evil Glass Enabler
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Join Date: Dec 10, 2006
Location: DFW, Texas
Posts: 2,669
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Their customer service is exceptional.
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Angelique
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Yes, I know it doesn't look red in this picture. The lighting wasn't good.
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Fantasy Sterling Jewelry
Hothead or Nortel Major/minor on an oxycon. Ex-hole stole the big torches after putting them on the inventory.
"If I'm not part of the solution then I'm part of the problem. Today I'm part of the problem."
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2014-06-05, 7:44pm
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Fried Cat
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Join Date: Jan 02, 2011
Posts: 696
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I did that with a jar of Aether. Same thing, I tried. I even washed and washed and washed. No go, it was ruined.
I tossed it up as my mistake since it came through shipping fine and promised myself to do better.
But Jed and Julie are awesome!
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2014-06-05, 7:46pm
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Master Procrastinator
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Join Date: Feb 15, 2006
Location: Long Island, NY
Posts: 3,345
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Agree Shardi! I was just writing to see if they might consider switching to plastic or metal. next thing I know they sent a replacement. Very sweet of them to do that.
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Lea
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2014-06-27, 6:46pm
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Senior Member
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Join Date: Sep 22, 2005
Location: Arizona
Posts: 370
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They are awesome! I am never disappointed with their products or service!
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Dawn
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2014-07-09, 9:38am
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Francesca
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Join Date: Aug 04, 2009
Location: Lafayette, La.
Posts: 43
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I agree they rock! And they ship super fast fast!! Francesca
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Fran
Hellcat and 2 ex15 oxy con's
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