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Go Back   Lampwork Etc. > The Mall > Customer Service Kiosk

Customer Service Kiosk -- Questions for LE vendors.

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  #1  
Old 2010-04-02, 11:52am
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gemsinbloom gemsinbloom is offline
Jacqueline Parkes
 
Join Date: Nov 04, 2005
Location: Vancouver, Canada
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Default Dear Frantz

Would you like my hard earned dollars? I have tried to place an order with you countless times . Each time your
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site crashes before finalizing an order. I cannot load your sale pages either. I always get a blank purple screen. I am using both Chrome and Explorer. Your site does not work for me on either. I have cleared my cookies. I have tried everything. Months of frustration...btw I am in Canada , but that should not matter.

Anyone else experience this?

My hard earned dollars just cannot live in your pockets I guess.
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  #2  
Old 2010-04-02, 11:57am
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gemsinbloom gemsinbloom is offline
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This is what I see:



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  #3  
Old 2010-04-02, 12:10pm
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Actually, I just got that a minute ago. Then I reloaded and the page came up. Did you try reloading. Well, I guess that won't help with the shopping site issue.
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  #4  
Old 2010-04-02, 12:21pm
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Entire site refuses to post for me today
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  #5  
Old 2010-04-02, 6:02pm
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Ah, phone?? I hate internet ordering. I would much rather call a company.

Celeste
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  #6  
Old 2010-04-05, 5:34am
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Jody Lee Jody Lee is offline
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I get that if I use google Chrome... use firefox and it's just fine
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  #7  
Old 2010-04-05, 5:26pm
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FourTailsLampwork FourTailsLampwork is offline
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I get that with Chrome, and IE is just a lost cause. Try Firefox, or clear your cache in CHrome and try again. FF is still the most stable, followed by Opera.
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  #8  
Old 2010-04-05, 5:33pm
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Perhaps they are advertising a new color....."Polar Bear Purple"!

Quote:
This is what I see:



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  #9  
Old 2010-04-06, 2:38am
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Great color, I'd buy it!
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  #10  
Old 2010-04-06, 3:17am
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Works for me in Chrome...
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  #11  
Old 2010-04-06, 5:23am
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you can order securely and safely at


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with out issue!

Thanks for your support
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  #12  
Old 2010-04-06, 5:44am
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yeah, but do you carry Polar Bear Purple?
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  #13  
Old 2010-04-06, 6:03am
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Janelle Zorko Janelle Zorko is offline
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I'll do some testing today in all the browsers you mention to see if I can duplicate the problem - this is the first I've heard of it. If we can duplicate - we can fix. Has this been going on for awhile? We haven't made any big changes lately.

Janelle
(Webmaster)
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  #14  
Old 2010-04-06, 7:03am
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I checked out both the store and the newsletter at Frantz, I'm not having any problems. Could it just have been a passing glitch? Gems, have you tried it today?
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  #15  
Old 2010-04-06, 8:02am
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Hey GiB I just placed an order no glitches and I don't think Ihave ever seen a screen like that. I just checked all the links and my account and everything is fine. I am wondering if it is a problem with the security and your ISP??? When I was having problems with my ISP I could not access any site that I wanted to purchase anything from- I think this helps to protect you????? Just trying to help!!!
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  #16  
Old 2010-04-06, 8:03am
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Naw, I know someone else who has the same problem too. It is not from my end.
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  #17  
Old 2010-04-06, 10:14am
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No problems here.
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