what's with this glass company - Page 2

Shrimp · #31 2010-03-03, 8:58am

Quote:

Originally Posted by Lulu

I also liked ArrowSprings, but they did leave out items because they were out of stock, but no one told me before they did my order.

This right here is a major thorn in my side when it comes to shopping for glass online. A.S. lost out on nearly $1000.00 of business from me because I got fed up with placing orders and finding the items not in the box when it arrived. There was always a notation on the invoice of the items being "out of stock".

I think they should seriously look into updating their online shopping software. They do have stellar customer service and prompt shipping.

For the most part, I have had acceptable service from Jodel until my last order. It took months to receive. I was extremely dissapointed in the lack of communication. Prior to that, I was a disbeliever of all the negative hype about her. Luckily, I received my order. Would I do business with her again? Only if she were to send me the shipment first, and then I would pay her after satisfactory inspection.

rverk47 · #32 2010-03-03, 2:01pm

squid that's not nice!!!!!lol thanks for all the opinions..i guess since i'm not in serious need of glass i won't order..

jeepinwelch · #33 2010-03-03, 4:37pm

Quote:

Originally Posted by chrissij

You just described my world...

You know we love you!

rverk47 · #34 2010-03-04, 6:37am

yes and i do and that's why i always ask for opinions here, everyone is so forthcoming with their opinions and it has truly helped me in the past..thanks again and have a great day!!!!!!!!!!

beetslive · #35 2010-03-05, 9:03am

Well I got suckered in by jodels sale! I have to say that I have bought from her about a dozen times over the years & never had a problem-til now. I saw the sale & decided to order a few things. The coupon code did not work but she said that we would be credited the difference back. Well it's been 4 days since I ordered & have heard nothing from them. I e-mailed her 3 times & got no response back. I tried to call her but her mail box is not accepting any messages. Now I'm upset. I'm out $161.00. Anyone have any suggestions how I can get my $ back? I didn't know there was a problem with her til I went looking around & found this thread. Thanks in advance for any suggestions.
Debbie

jamie lynne · #36 2010-03-05, 9:26am

If you paid with a credit or debit card call them and do a charge back.

beetslive · #37 2010-03-05, 9:29am

I used Paypal to pay. I don't think that's the same.Debbie

jamie lynne · #38 2010-03-05, 9:30am

Then contact paypal. If you paid via CC thru paypal it is the same, the vendor just doesn't get to see your cc number.

beetslive · #39 2010-03-05, 9:35am

I think I read in Paypal that I have to wait 7 days to file a dispute & then who knows how long for any answer. I'll try though. Thanks,Debbie

MapleStreetGlassWorks · #40 2010-03-05, 1:16pm

I've dealt with jodel a few times - usually VERY slow. However I was in need of Lauscha clear and got he 50% off email. So I placed an order for 3 lbs on Wednesday 3/2/10. I received my order today 3/5/10 and a receipt reflecting the 50% price charged to my CC. I checked my online banking and the correct amount was charged. This was a good/fast experience for me. However the box and the contents STINK of smoke.

squid · #41 2010-03-05, 2:05pm

file a dispute in paypal.

torchman · #42 2010-03-05, 2:47pm

I agree ---run like the wind---I ordered vetrofond crystal clear from her and had nothing but troubles---all of my beads broke---called her and she said it would be taken care of---nothing was ever done---I usually do not post for items like this, but felt that no one else should have to go through all of the problems associated with her. Good luck in your deceision

beetslive · #43 2010-03-05, 2:48pm

I have to wait 7 days to file(Monday).Thanks,Debbie

beetslive · #44 2010-03-08, 11:39am

I post on Paypal a dispute & got my $ back within 1 hour.Still no response from Jodel as to why. I'm just glad I got my $ back! Debbie

CO_Phantom · #45 2010-03-08, 11:40am

Glad you got your money back!

-Amy

rverk47 · #46 2010-03-08, 1:44pm

i started this thread when i got the 50% off sale email..i also had troulble with the coupon code so i didn't order..i sent an email the day i got her sale email but have not received a response..paypal is very good about getting disputes handled..jodel will probably handle the issue but it most likely will take a while..

lunamoonshadow · #47 2010-03-09, 6:38am

Quote:

Originally Posted by MapleStreetGlassWorks

I've dealt with jodel a few times - usually VERY slow. However I was in need of Lauscha clear and got he 50% off email. So I placed an order for 3 lbs on Wednesday 3/2/10. I received my order today 3/5/10 and a receipt reflecting the 50% price charged to my CC. I checked my online banking and the correct amount was charged. This was a good/fast experience for me. However the box and the contents STINK of smoke.

Now, make sure you *really* got Lauscha clear...because that's been another issue with Jo-Del (shipping other clears in place of what people have ordered...

)

DesertDreamer · #48 2010-03-09, 9:41am

Just remember, if it seems "too good to be true" it probably is. Especially from Jodel.

Jaterwunky · #49 2010-03-11, 6:18pm

Or if you ordered EDP and received lauscha violet.... They are so similar.....
What excuses I have received...
reorginizing
shop burnt down
death in the family
computer system fried
Forgot beer in my box as I thought I was in a bar... Would never order from again, and I am a very patient person....
STAY AWAY!!!!!

Quote:

Originally Posted by lunamoonshadow

Now, make sure you *really* got Lauscha clear...because that's been another issue with Jo-Del (shipping other clears in place of what people have ordered...

)

Shrimp · #50 2010-03-11, 10:17pm

Quote:

Originally Posted by Jaterwunky

Forgot beer in my box as I thought I was in a bar...

Lisi · #51 2010-03-12, 5:07am

I had dirty glass, lots of powdery glass all over them to breathe. Missing items, and junky clear that was supposed to be Lauscha.

kitkat · #52 2010-03-12, 6:29am

I have also had an experience with Jodel Glass and Monique. My mom gave me a starter kit for my birthday.

Mom's are the greatest. She ordered it from Jodel. Almost a month later still no show. I called her and got all kinds of excuses from her saying things like her estranged husband was trying to kill her and ruin her business to she was waiting on the hot head to come in. I lost track of all the excuses. Anyway I told mom to cancel the order and Monique then promised to send an extra pound of this very rare coral glass that was a version of poppy...such a sucker I was. There wasn't anything rare at all except for my naieve attitude. LOL. Anyway, I don't know why but she felt the need to keep calling my mom and myself (drunk most of the time) talking about her ex. Weird. One good thing came out of the whole ordeal. When she sent my starter kit...she accidentally sent 2 pounds of samples of Orneala Glass. I called her to let her know (cause that is just who I am) and she told me to keep it. I will never purchase from her again...to risky. However does anyone know where I can get some more of the Orneala Glass...I just love it...melts like butter...all of it does...and very pretty colors.

Kat
Purr-Sonalities Glass Art

tgslampwork · #53 2010-03-12, 6:54am

Ornelala:

www.checkglass.com

Another JoDel scam the Orneala was. It's the same glass this REPUTABLE vendor has been carrying for a VERY long time even though she swore up and down it wasn't the same. But beware, it's not truly compatible with 104 - and some of the colors are not even compatible with each other. I think the website also offers tips on using the glass and which colors have which rules as a general guideline to minimize the chance of disappointment.

kitkat · #54 2010-03-12, 7:52am

Thank you so much for the link Kim. Yes...I found out the hard way about it not being compatible with other glasses. Definitely stay away from reactive with this glass!

But, with that said...when you play by its rules...OMG the glass is wonderful. Yes, another scam. Just another reason to run - run like the wind.

I did want to mention.....FRANTZ ART GLASS...I'm just sayin.....awesome product, great turn over time, sales sales sales, great customer service...and where else can you get candy and free stuff! I'm just sayin why go somewhere else.

Kat
Purr-Sonalities Glass Art

Shrimp · #55 2010-03-12, 11:02am

Quote:

Originally Posted by kitkat

I did want to mention.....FRANTZ ART GLASS...I'm just sayin.....awesome product, great turn over time, sales sales sales, great customer service...and where else can you get candy and free stuff! I'm just sayin why go somewhere else.

Kat
Purr-Sonalities Glass Art

Does Frantz carry Ornela?

rverk47 · #56 2010-03-12, 6:23pm

no i don't think frantz carries ornela..i love ornela glass so it's the check site mentioned above or jodel..

IF-Designs · #57 2010-03-12, 6:40pm

Ornela is JUST check glass there are several places that carry check glass I dont use it but I know there is more than just jodel that carries it Jan & Jon in louisiana for one they are both great guys and usually have a quite nice selection of color. The whole "ornela" thing is just another thing jodel did to confuse people rename crap different names so people didnt know what they really were getting.

candieschnak · #58 2010-03-13, 11:05pm

Oh no! I am very new at this and have only been lampworking a month. I wish I would have read this sooner. I placed a big order (for me any way) with her about a week and a half ago. All I keep getting is a mass email reply back saying that she has hundreds of orders and she is trying to do her best and they will be out soon. Not a good experience for someone new to this, but 50% off sounded wonderful. But now I am scared.

Shrimp · #59 2010-03-13, 11:12pm

Quote:

Originally Posted by candieschnak

Oh no! I am very new at this and have only been lampworking a month. I wish I would have read this sooner. I placed a big order (for me any way) with her about a week and a half ago. All I keep getting is a mass email reply back saying that she has hundreds of orders and she is trying to do her best and they will be out soon. Not a good experience for someone new to this, but 50% off sounded wonderful. But now I am scared.

From what I understand, it's the ones who have done business with her for a long time that seem to be getting stiffed.

Reenie · #60 2010-03-13, 11:57pm

This is an email sent out a few days ago. If you can decipher it!

If Any customers are still calling and emailing to inquire about this discount coupon being applied, this is for the customers I did not answer yet, there are hundreds of orders and hundreds of emails and so no one will furthur worry, I am writing this email to insure all who placed an order where coupon did not work correctly that ""ALL"" orders will be adjusted as soon as I get to them, But to do that, I have to stay focased on the orders and get away from the emails for a day or 2.

fEverything will be fixed this week. I would prefer to work on all the orders and get them out to you all in a timely manner and I am hoping you work with me on this one so I can do this. I am trying to teach new employee's of the Glass Indian how to pull, weight and package all orders at the same time In am trying ton answer hundreds of emails and calls pouring in. TI made a new coUpon in hopes that it may work better than the last one. This is a new 50% Discount coupon to use Coupon Code: 1268196082
Coupon URL:
http://www.jodelglass.com/cgi-jodelg...2&function=add

Coupon link:
<a href="http://www.jodelglass.com/cgi-jodelglass/sb/order.cgi?storeid=*168010d4d0da00690719aa4fb6&rec= 4&cpid=1268196082&function=add"> redone </a>

If This does not work and you want to wait to place an order and use a coupon right away because you don't have the funds to pay up front right away, send an email with (Personnal Coupon Request) written on it and I will make individual coupons and send them out in hopes that they all work as I have had luck with this type so far during this sale.

My sincere qapologies to all who had copupon problems, be assured, I will fix every invoice personally by the end of the week. I'm sending this out to everyone asking for a few days to sort this out and get your discounts applied and to do so, I will not be answering the hundreds of emails till i AM FINISHED SENDING OUT YOUR ORDERS WITH FULL DISCOUNTS APPLIED. wHEN i CATCH UP TO ORDERS, BE ASSURED i WIL;L WRITE TO EACH AND EVERY ONE OF YOU. tHANKYOU FOR YOUR PATIENCE IN THIS MATTER, tHE SALE IS WORTH A FEW DAYS i ASSURE YOU mONIQUE

I don't think the next owners will be using coupons on their new web site seeing the problems I am having with them.

In case some customers are still trying to make the original coupon work. I don't know what happened
to the 1st one, an error of some sort, not sure if this one will work either but i ASSURE YOU, iF you did not get your discount, you will within a few days, I am going through all the orders now to insure they were billed correctly and all discounts were applied, if there are any errors, all will be fixed before this friday.

~
aLSO, i KNOW i HAVE TYPE-o'S IN THIS EMAIL, i'M SENDING IT TO YOU ANYWAY AS THE MESSAGE IS MORE IMPORTANT TO ME THAN THE SPELLING ERRORS. tHANKYOU ALL BIG TIME FOR HELPIONG ME OUT HERE. mONIQUE

hOPINGB THIS NEW CODE WORKS, bUT iF nOT, PLEASE DON'T WORRY. tHANK yOU, Monique

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Coupon Code: 1268196082
Coupon URL:
http://www.jodelglass.com/cgi-jodelg...2&function=add

Coupon link:
<a href="http://www.jodelglass.com/cgi-jodelglass/sb/order.cgi?storeid=*168010d4d0da00690719aa4fb6&rec= 4&cpid=1268196082&function=add"> redone </a>

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Offer Expires: Enter Expiration Date here (March 14th) Coupon Code: 1268196082
Coupon URL:
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Coupon link:
<a href="http://www.jodelglass.com/cgi-jodelglass/sb/order.cgi?storeid=*168010d4d0da00690719aa4fb6&rec= 4&cpid=1268196082&function=add"> redone </a>
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