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| Tips, Techniques, and Questions -- Technical questions or tips |
2011-01-04, 10:00pm
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Senior Member
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Join Date: Jan 14, 2007
Location: Fullerton, CA
Posts: 4,834
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Made to Order
A woman bought a bead from me on Etsy. Now she wants 10 of the same bead. The original bead was $23. Should I collect payment up front? I mean, I'm sure she's very nice, she said she loved the bead and gave me good feedback, but...just wondering if I should play it safe, or trust the customer. I do have her address, since I sent her the original bead, so maybe I should just charge her afterwards. I'm leaning toward this, yes. But what do most people do?
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Patti T.
Fullerton, CA
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2011-01-04, 10:01pm
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Cancer SUCKS!
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Join Date: Oct 23, 2005
Location: Minnesota
Posts: 5,083
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Yep, I would collect payment up front.
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Deb in MN
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2011-01-04, 10:06pm
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I fart diamonds
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Join Date: Jun 14, 2005
Location: Altamonte Springs, FL
Posts: 3,893
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50% minimum.
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-Shawnette the original "everybody get a grip" girl
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2011-01-04, 10:49pm
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Senior Member
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Join Date: Jan 14, 2007
Location: Fullerton, CA
Posts: 4,834
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Oh 50% is a good idea! Thanks!
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Patti T.
Fullerton, CA
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2011-01-04, 11:24pm
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Critter Mom
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Join Date: Dec 31, 2007
Location: Coquille, Oregon
Posts: 2,496
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Save yourself any worry...and possible future frustration by requiring 50% up front on custom orders. I'm speaking from experience.
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Bonnie
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2011-01-04, 11:27pm
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Alaska Boro
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Join Date: Dec 10, 2009
Location: Anchorage, Alaska
Posts: 1,065
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One could, as suggested, use 50% with no refund. However, that 50% down could be used to purchase other beads on your site if they cancel or default on the final payment.
That 50% could also be subject to a time limit - say one year with all amounts forfeited after that point. And you could add a no return clause on custom made products if desired.
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2011-01-05, 5:59am
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sunscreen me baby
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Join Date: Jun 05, 2005
Location: Exeter, NH
Posts: 17,496
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If it's a remake I get it all up front. You can always back down if she says she won't pay it, but I have never had that happen. I take orders for hundreds of certain beads and the $ amount can be quite high as well as the wait time. (well 3 weeks or so) Never a problem getting money first. *These are usually customers I gained from a previous Etsy purchase.
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2011-01-05, 6:14am
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Hobby Junkie
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Join Date: Dec 08, 2009
Location: Perkasie, PA
Posts: 1,967
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I always ask for 50% up front if it is an item that I could resell if it falls through... 100% if it is an obscure item (like slug wedding cake toppers).
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Cori C-R
PS - This is what part of the alphabet would look like if Q and R were eliminated.
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2011-01-05, 7:29am
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Run Free Sweet Boy
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Join Date: Jan 29, 2008
Location: Orlando, Fl.
Posts: 2,194
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half down, non refundable, half on completion
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NEW FLAMINGO BEACH BEAD TUTORIAL AVAILABLE NOW.CHRISTMAS ORNAMENT AND ICICLE TUTORIAL, VISIT MY ETSY SHOP AT
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"It's not what you have, it's who you are."
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2011-01-05, 8:28am
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Senior Member
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Join Date: Oct 27, 2005
Location: Kentucky
Posts: 1,405
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Yup. 50% up front.
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Mary
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2011-01-05, 8:52am
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Know-it-all Megalomaniac
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Join Date: Oct 22, 2005
Location: Californication
Posts: 6,282
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Quote:
Originally Posted by patienthand
half down, non refundable, half on completion
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And do not ship ANYTHING until you have been paid in full.
Even the nicest people can disappear when it comes time to
pay you.
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Copyright holder on round beads
Get your copy of the new Lampwork Etc. Tutorials and Tips Book
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2011-01-06, 2:53am
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Senior Member
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Join Date: Jan 14, 2007
Location: Fullerton, CA
Posts: 4,834
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Ok, she paid half today. I didn't think of saying it's nonrefundable, so I hope she doesn't flake out or anything. But she did pay this right away, so that's good. So far so good! And yes, I definitely will not ship anything until I am paid in full! I was a victim of a bad check. $180 worth of beads! It's the bank's fault, they told me the check had cleared, but then they wouldn't do anything about it when it turned out the check had not cleared. =(
Thanks!
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Patti T.
Fullerton, CA
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2011-01-06, 8:02am
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Enabler
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Join Date: Aug 30, 2005
Location: Crossville, TN
Posts: 18,667
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I always just set them up a reserve listing for the full purchase price, plus shipping and let them know the order won't be started until they've gone through checkout.
Never had a single person balk at that, and we do TONS of custom orders on Etsy.
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Angie Ramey
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