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Customer Service Kiosk -- Questions for LE vendors.

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  #1  
Old 2008-07-26, 12:32am
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framerak framerak is offline
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Default Mr. Smiley Rocks!

Brent Graber is awesome! I ordered an oxycon and was waiting very impatiently for it, bugging Brent non-stop and stalking all delivery trucks entering the neighborhood. When it got here, I was headed out for vacation so it sat unopened for a few days. Finally, I opened it and plugged it in, doing a jig that I finally had a fabulous flame on my Bobcat.

But wait! I noticed that the model I received wasn't the model I ordered. It was the more powerful model. A mixed blessing since now I figured I'd have to send it back and wait for the right model to be shipped. I sent Brent a PM and he replied that I didn't need to send it back. That's right - he told me to enjoy the extra power.
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Customer service at its best! Brent, you rock!
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Angela Kane

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-One of a kind boro frit blends!
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  #2  
Old 2008-07-26, 7:39am
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Mr. Smiley Mr. Smiley is offline
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Any time... it was the factory's mistake and you should be able to just enjoy your new unit .
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I'm so glad you got back from vacation and have a chance to play!

Let me know if there is anything else I can do.
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"Truth is, everybody is going to hurt you; you just gotta find the ones worth suffering for." -Bob Marley
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Old 2008-08-04, 8:42pm
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Jackson River Glass Jackson River Glass is offline
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Got my 2 m-15's from dear Mr. Smiley a little while back and love 'em. He's awesome
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