|
Customer Service Kiosk -- Questions for LE vendors. |
2008-06-21, 8:29pm
|
Senior Member
|
|
Join Date: Nov 19, 2007
Posts: 1,078
|
|
Artistry in Glass KNOWS Customer Service! (Ontario, Canada)
I've been meaning to post in the past about my experiences with Artistry in Glass but my most recent dealings with them left me with no option!
I've always been impressed by AIG's attention to detail, their packaging, quick and personal service and near immediate delivery! However, when I ran into some (fairly major) trouble with a new bead release recently, they didn't hesitate to take it upon themselves to try and track down some answers for me directly from the distributor. (I need to make this really clear) I didn't ask them to do this!
When the suggestions for making the bead release be improved also failed, they immediately offered to rectify the situation in a most satisfactory manner.
Carri has been wonderful (and is enormously patient with me and all my whining to boot).
I would recommend this place to anyone entering the glass world. Artistry in Glass knows how to do business. I'm most impressed (and that in itself is a feat!).
To view links or images in this forum your post count must be 1 or greater. You currently have 0 posts.
|
2008-07-02, 3:57pm
|
|
state-eternal change
|
|
Join Date: Sep 09, 2006
Location: Sunnyvale CA
Posts: 710
|
|
Yes, they are awesome! Easy ordering on the website (sometimes too easy) and they are a joy in person too To view links or images in this forum your post count must be 1 or greater. You currently have 0 posts.
__________________
To view links or images in signatures your post count must be 5 or greater. You currently have 0 posts.
|
2008-07-02, 4:23pm
|
|
formerly Marella
|
|
Join Date: Feb 19, 2007
Location: London, Ontario, Canada
Posts: 638
|
|
I'll chime in here too!!
Carri and John are awesome to deal with, so friendly and helpful!!
Fabulous customer service and great products too!!
Need I say more?
__________________
Gillianbeads (formerly Marella) To view links or images in signatures your post count must be 5 or greater. You currently have 0 posts.
To view links or images in signatures your post count must be 5 or greater. You currently have 0 posts.
To view links or images in signatures your post count must be 5 or greater. You currently have 0 posts. ~ To view links or images in signatures your post count must be 5 or greater. You currently have 0 posts. ~ To view links or images in signatures your post count must be 5 or greater. You currently have 0 posts. ~ To view links or images in signatures your post count must be 5 or greater. You currently have 0 posts.
|
2008-07-02, 6:06pm
|
Senior Member
|
|
Join Date: Sep 24, 2006
Location: Fisherville, ON, Canada
Posts: 129
|
|
Absolutely agree!
I stopped in there one day - and shopped. They were very helpful and very accommodating! and they had a really nice cross section of supplies, glass and tools...you would be doing yourself a favour to shop there either in person or from the web or even by phone- they are very honest too!
Paulette from Fisherville, Ontario.
|
2008-07-03, 5:15am
|
|
Junior Member
|
|
Join Date: Sep 07, 2006
Posts: 15
|
|
I have to agree with everyone....AIG is amazing to deal with....I just wished I lived closer so that I could actually go in and browse and chat with Carrie and John...........top knotch service all the way..........
__________________
Shelley
|
2008-07-03, 6:44am
|
Does that shed?
|
|
Join Date: Jul 08, 2007
Location: Nova Scotia
Posts: 610
|
|
I totally agree! They are one of the best suppliers as far as I'm concerned. And the same applies to me, I just wish I lived closer so I could shop in person.
|
2008-07-05, 10:11am
|
Artistry In Glass
|
|
Join Date: Feb 25, 2008
Location: London, Ontario Canada
Posts: 91
|
|
Thank you everyone for all your kind comments! It is comments like this that will only make us work harder to keep our customers happy.
Carri & John
__________________
Artistry In Glass Web Site
To view links or images in signatures your post count must be 5 or greater. You currently have 0 posts.
|
2008-07-07, 1:11am
|
|
Junior Member
|
|
Join Date: May 21, 2008
Posts: 2
|
|
I'd like to add a huge thumbs up to AIG as well! I placed my first order for supplies from them and everything arrived perfectly packed and very quickly too!
Thanks so much for making a new lampworker so very happy =)
My only peeve now is that my tanks keep running out so fast so I've just had to place an order for one of your sale oxy generators =)
Can't wait!
|
2008-07-13, 5:11am
|
|
Senior Member
|
|
Join Date: Jun 19, 2007
Posts: 306
|
|
they are very nice and sometimes have the glass in stock that is sold out elsewhere
__________________
"Hold fast to dreams for if dreams die, life is a broken winged bird that cannot fly."
Langston Hughes
|
2008-07-13, 8:10am
|
|
Creatrixie
|
|
Join Date: Mar 20, 2008
Location: St.Thomas, Ontario, Canada
Posts: 2,575
|
|
I've been in to the store and ordered online twice already from John and Carri.
They're great! I really appreciate all of the selection of inventory that they carry and their excellent customer service. You can really tell that their customers matter to them.
Their patience with newbies knows no bounds.
__________________
To view links or images in signatures your post count must be 5 or greater. You currently have 0 posts.
~Mary
To view links or images in signatures your post count must be 5 or greater. You currently have 0 posts.
To view links or images in signatures your post count must be 5 or greater. You currently have 0 posts. There's always something new to learn! To view links or images in signatures your post count must be 5 or greater. You currently have 0 posts. COE 104
|
2008-07-13, 2:08pm
|
|
I need torch time!
|
|
Join Date: Jan 09, 2008
Location: Ontario, Canada
Posts: 192
|
|
I have been very pleased with all my purchases from AIG. One day soon I hope to shop there in person.
|
2008-07-16, 1:24pm
|
Senior Member
|
|
Join Date: Nov 23, 2007
Location: Portland OR
Posts: 1,332
|
|
Yeah, even we distributors like Carri and John at Artistry! To view links or images in this forum your post count must be 1 or greater. You currently have 0 posts.
Nice goes a long way in this business. ~Jenny @ TAG
__________________
~Jenny
To view links or images in signatures your post count must be 5 or greater. You currently have 0 posts.
To view links or images in signatures your post count must be 5 or greater. You currently have 0 posts.
To view links or images in signatures your post count must be 5 or greater. You currently have 0 posts.
"In theory, there is no difference between theory and practice; in practice there is." ~ Chuck Reid
|
Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
|
|
Posting Rules
|
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts
HTML code is Off
|
|
|
All times are GMT -7. The time now is 12:38pm.
|