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| Customer Service Kiosk -- Questions for LE vendors. |
2009-05-28, 11:49am
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Senior Member
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Join Date: Aug 23, 2006
Location: Roscoe, Illinois
Posts: 578
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Mountain Glass Art - Terrific!!!!
I place my first order with these wonderful people. Had a problem checking out on line, called the office and Joe was kind enough to take my order over the phone. I had my order in three days. It was professionally packed and clean. A few days after I noticed the invoice was kind of high so I really checked it out and found they had over billed on an item. I send them a e-mail and was refunded the over charge immediately. The one item that was not in stock has just been shipped (no extra shipping charge). These guys are great and I'm going to be ordering from them again without question.
To Joe and the guys at Mountain Glass Art-----------THANKS A BUNCH!!!!!
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Roberta
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Life is not measured by the number of breaths we take - but by the moments that take our breath away
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2009-05-28, 12:18pm
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Senior Member
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Join Date: May 11, 2009
Location: Massachusetts...I95 south...before Rhode Island
Posts: 2,006
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Roberta~
Thanks for the tip!! I'm always looking for new suppliers to at least, try out!
Duane
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2009-05-28, 12:30pm
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Whooooo, me?
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Join Date: Feb 22, 2008
Location: Western NC
Posts: 890
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Joe, Chris and all the people at Mountain Glass Arts are fantastic to deal with. I am fortunate enough that I can go to their actual storefront occasionally and I also order online from them. I have been purchasing from them since I started in lampwork a little over a year ago and they always do whatever they can to make things easy.
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Beth
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2009-05-28, 2:26pm
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Senior Member
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Join Date: Mar 15, 2008
Location: Rowley,MA
Posts: 255
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Quote:
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I place my first order with these wonderful people. Had a problem checking out on line, called the office and Joe was kind enough to take my order over the phone. I had my order in three days. It was professionally packed and clean. A few days after I noticed the invoice was kind of high so I really checked it out and found they had over billed on an item. I send them a e-mail and was refunded the over charge immediately. The one item that was not in stock has just been shipped (no extra shipping charge). These guys are great and I'm going to be ordering from them again without question.
To Joe and the guys at Mountain Glass Art-----------THANKS A BUNCH!!!!!
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Roberta
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These guys are top-notch! I've done a lot of business with them and they never tire of communicating even the smallest detail with you. I'll bet every other order, they call the same day if there is any question on pricing, shipping complete if items are short, just anything that will smooth out the transaction. I wish they sold stock in Mountainglass, I'd buy.They are a perfect business model for some businesses that need a model( I'm not going to mention any business names,Mike!) Try them, you'll like them. A lot.
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2009-05-28, 2:28pm
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a pox upon an idiot :..
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Join Date: Jul 01, 2005
Location: in the real world...
Posts: 1,298
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Another happy customer here! Too bad all the vendors don't treat their customers as well as Mountain Art Glass does, they always go the extra mile to make you happy.
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2009-05-28, 2:36pm
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Senior Member
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Join Date: Mar 15, 2008
Location: Rowley,MA
Posts: 255
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For those of us that aren't fortunate enough to live by them, if you order by 1:00pm, the order goes out that day! I could go on and on, but I won't.
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2009-05-28, 7:44pm
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Young at Heart
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Join Date: Feb 28, 2009
Location: Lamar, MO
Posts: 307
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Mountain Glass Rocks! They are always helpful, call if there is a problem, and I get my order usually in 2 to 3 days. I try to order everything I need from them. Thank You Joe and all your crew!
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Joanna ........
Etsy Shop
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Boro Ho, Nortel Midrange, 2 Tanks of Oxygen
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, A Chillipepper,Nikon D40 and the 2 Cats!
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2009-05-28, 9:05pm
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Senior Member
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Join Date: Jul 13, 2005
Location: Delaware
Posts: 1,399
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Add me to the list of very satisfied customers!
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That's my story, and I'm stickin' to it!
Renee
Blue Moon Glass Studio
GTT Phantom & 2-Integra 10's
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2009-05-28, 9:21pm
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Senior Member
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Join Date: Jun 13, 2007
Posts: 569
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me too..these guys are good
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Get Your New Hagstrom Art Glass Videos on my website and Etsy now!!!
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2009-05-29, 5:35am
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Senior Member
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Join Date: Aug 02, 2008
Posts: 116
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These guys are a "First Class Act." I have bought a couple kilns and other items, and would recommend them highly.
Jim
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2009-05-29, 6:16am
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Enabler
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Join Date: Aug 30, 2005
Location: Crossville, TN
Posts: 18,667
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Adding my praises for Chris and Joe, too! Our ISGB group planned a trip over there last year, and they came in and opened up JUST FOR US on a Saturday!! They weren't in a rush to get us out, either. Took the time to answer every stupid question us boro newbies asked and went above and beyond to take care of us.....on what should have been their day off!
I can't wait until we can plan another road trip and check out their new place!
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Angie Ramey
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2009-05-29, 6:40am
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Senior Member
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Join Date: Feb 06, 2008
Location: Southern NH
Posts: 1,015
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Another satisfied customer here! They are absolutely wonderful...keep an eye out for some of their sales...worthy of praise all around!
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The happiest people don't have the best of everything. They make the best of every situation.
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2009-05-29, 12:44pm
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Senior Member
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Join Date: Sep 07, 2005
Location: Wichita, KS
Posts: 441
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And another one here... great communication, wonderful shipping speed (now I'm totally spoiled, since I get my orders from them without fail in 2 days, halfway across the country, and many other vendors don't even bother to work on your order for at least a week...) Tried once again this week to 'cheat' and order something that was cheaper (and cheaper to ship, since it was closer) from someplace else... after several days I emailed to see if I was going to get a shipping notice, and found out that they don't even carry the product anymore. That'll teach me
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Karin
Phantom and minor with tanked O2
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2009-05-30, 10:56pm
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Lampworkaholic!
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Join Date: Apr 22, 2008
Location: Cornelius, NC - because weather
Posts: 5,158
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Me two! Or me twenty-two! MGA actually called me to apologize that my glass was going out one day later than usual. Amazing customer service and 30% off soft glass (in April) - priceless!
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"And all will turn to silver glass, a light on the water, grey ships pass into the west." Annie Lennox
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