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Tips, Techniques, and Questions -- Technical questions or tips

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  #1  
Old 2015-12-21, 5:15pm
SteveR SteveR is offline
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Join Date: Jun 03, 2015
Location: Albany, Oregon
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Default lost shipment-- tough luck

A medium sized Boro shipment from Sundance disappeared---- I opened an investigation with UPS--- no avail. I called Sundance-- they just said we ship and forget about it-- you are SOL. I will never order another thing from Sundance due to their attitude. I was going to buy a Beth Champ from them-- but not now. OH well. E-commerce has its risks.
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Bethlehem Champion, Bravo and Model A PMD2, various hand torches too. Bottled O2 from my days as an industrial production weldor.
Like floral Pendants, Vortex Marbles, and Shot Glasses. Like to make little snails, humming birds and hearts too.
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  #2  
Old 2015-12-21, 5:21pm
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SharonP SharonP is offline
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I had a huge problem with them back maybe 15 years ago when my kiln caught fire and they said it was obviously something I did. Never purchased from them again.

Sorry for your mess, maybe the shipment will turn up?
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Sharon Peters
New Bead Display Stands Available - pm me!

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  #3  
Old 2015-12-21, 8:47pm
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carolinesbeads carolinesbeads is offline
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It wasn't insured?
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  #4  
Old 2015-12-21, 8:57pm
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File a dispute with your CC or paypal.
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  #5  
Old 2015-12-22, 2:20am
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KJohn KJohn is offline
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I would file a dispute too, as undelivered. Sorry that was your experience. Bah humbug!
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  #6  
Old 2015-12-22, 7:55am
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You have much better options in Eugene and Portland and no sales tax either.
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  #7  
Old 2015-12-22, 7:58am
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There should at the very least be a tracking number they can give you.
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  #8  
Old 2015-12-22, 10:07am
kansassky kansassky is offline
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How long has the shipment been "missing?"

At the very least, Sundance should be able to provide a tracking number.
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