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2011-07-24, 4:43pm
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Member
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Join Date: Sep 01, 2008
Location: Elizabethtown, KY
Posts: 99
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Extreme Oxygen
The people at Extreme Oxygen are the greatest. I had to ship them my oxycon for service. They were super fast fixing it. However, on the return trip to my house the oxycon was dropped by the mail service. It would not work and the case of the oxycon was badly broken. Extreme filed a calm for the damage, had my oxycon picked up and repaired it. FedEx refused to cover the damages that they caused.(Why do we even bother with insurance?). The kind, superfriendly staff helped me get this taken care of. They filled a clam for me for the damages. And Paul the owner cover the cost of the repair and having it shipped back to my house! I will soon be in the market for another oxygon and will Extreme Oxygen when I am ready to order one. Every one there ROCKS!!!!!!!
Angie's Glass
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2011-12-21, 7:10pm
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Junior Member
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Join Date: Dec 21, 2011
Posts: 2
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wish i could say the same.... my experience with extreme oxygen has been the complete opposite. my ex2000 is broken its 2 years into a 3 year warranty and they wont fix it and its already been sent back for repairs once that they didnt even do... i was told it was "worn out" and not under warranty even tho its got a year of warranty left,on a machine that has no user serviceable parts how that works i have no idea. there trying to charge me $600 to fix what should be a warranty repair. the crazy part is the owner paul told me he wants me to be a happy customer so he offered to drop it to $300.why would i be happy paying anything for something that should be free with the warranty i got upon purchase...im not happy at all im pissed actually.
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2012-08-24, 9:59pm
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Junior Member
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Join Date: Jun 21, 2012
Posts: 2
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Extreme Oxygen is unconcerened about warranty repairs
The exact same thing happened to me. They act like you are bothering them when your machine breaks from normal use. They complain to you about how much they have going on and what they have to do, or how many machines they have to work on. Extreme Oxygen is very hard/impossible to get a hold of when something goes wrong and it takes a long, long time to get things fixed and then they blame you for warranty repairs and want you to pay for normal wear on the machine. Their warranty says "excessive wear" is not covered but they never state what the definition is "excessive wear" is. How many hours/tanks filled is "excessive"? I know that I did not over use my machine.
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2012-09-17, 6:44pm
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No Longer an LE Member
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Join Date: Dec 02, 2011
Posts: 69
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Never buy from Extreme Oxygen ALWAYS buy from Jack at Unlimited Oxygen
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2012-09-17, 10:47pm
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fritaholic
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Join Date: Apr 01, 2009
Location: Rochester, NY
Posts: 1,015
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We have never had anything but wonderful, professional service from Paul and his staff. They have answered questions promptly, stayed on the phone with us for over an hour past closing time on a Friday night to help us when we were newbies troubleshoot problems and repaired warranty issues promptly. We own 6 of their EX15 machines and would not own anything else!!
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Lisa
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2012-09-18, 12:32pm
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Senior Member
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Join Date: Feb 08, 2006
Location: Palmdale, California
Posts: 7,589
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I sell Extreme Oxygen concentrators on my site. never had a complaint. I own their machines as well!
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Irene
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2012-09-20, 9:44am
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Senior Member
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Join Date: May 11, 2009
Location: Massachusetts...I95 south...before Rhode Island
Posts: 2,006
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I have an EX15 as well. At the very beginning i had a minor problem with the machine. I called and explained what was going on and I had a little broken part mailed out to me in a very timely manner!
Duane
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2012-09-20, 10:36am
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Senior Member
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Join Date: May 11, 2009
Location: Massachusetts...I95 south...before Rhode Island
Posts: 2,006
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I have an EX15 as well. At the very beginning i had a minor problem with the machine. I called and explained what was going on and I had a little broken part mailed out to me in a very timely manner!
Duane
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