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Go Back   Lampwork Etc. > The Mall > Customer Service Kiosk

Customer Service Kiosk -- Questions for LE vendors.

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  #1  
Old 2014-01-31, 6:05am
Angie09 Angie09 is offline
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Default Mountain Arts for Oxy Concentrators...who would have thought?

During all the recent upheaval about concentrators not being delivered even when paid for I decided I wanted an Integra Sequal but could only afford used. I found them on Mountain Glass Arts website and decided to purchase one. Long story short, it just didn't work as Well as I thought it should so I called expecting an oxy concentrator run around! Well, to my surprise, They were not only helpful...but down right nice!! We ran through all the tests and it seemed to be performing ok ... But I knew it just wasn't putting out the amount of oxy I needed. So, they have me call the actual company that converts the machines and, Larry and I again ran through all the tests and the concentrator seemed to be fine. OK....here comes the part of the story that is incredible.....instead of arguing with me or telling me the machine was "fine" THEY SENT ME A NEW ONE! Plus they paid the freight to get the old one back!! No run around, no not answering the phone.....nothing but making me feel like a valued customer! KUDOS Mountain Glass Arts!! BTW, the concentrator was here in 3 days (how'd they do that??) if you're looking for a concentrator.....do yourself a BIG favor and talk with them......


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  #2  
Old 2014-01-31, 8:57am
LarryC LarryC is offline
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They have become my primary supplier. Class act!
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  #3  
Old 2014-04-17, 12:33pm
glassshack glassshack is offline
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MGA is the BEST on the block hands down. If you've had it with all the rest you'll not be sorry with any of the MGA crew. I remember them when they had 4 people and their now up to over 20
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Give em a try and they do price match
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Old 2014-04-19, 6:42pm
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stefanie stefanie is offline
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Nice review. I'm in need of good customer service.
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Old 2014-07-24, 11:42am
doraspot doraspot is offline
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Fantastic service
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  #6  
Old 2014-07-24, 12:02pm
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echeveria echeveria is offline
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They are genuinely a nice bunch of people.
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  #7  
Old 2014-11-24, 3:28pm
doraspot doraspot is offline
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hoping to see a concentrator special soon. This would be a cool Christmas gift
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  #8  
Old 2014-11-24, 6:52pm
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glassymom glassymom is offline
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fantastic to know, thank you!!!
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  #9  
Old 2015-04-05, 8:18am
doraspot doraspot is offline
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MGA has a great selection
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Old 2015-04-29, 12:10pm
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istandalone24/7 istandalone24/7 is offline
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mtn glass kicks ass!
i had a kiln fiasco a few years ago....and it technically wasn't mtg glass's mistake....it was paragons (in regards to the interior dims of the bluebird, on mtn's website it listed the dims of the xl on the regular bluebird spec sheet) mistake, but they took care of it nicely. that won them a lifetime customer.
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  #11  
Old 2015-11-12, 5:50am
doraspot doraspot is offline
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Mouuntain Glass has concentrators in stock ready to ship NOW ! No two month wait times.
Order now for Christmas.
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  #12  
Old 2016-09-16, 8:44am
doraspot doraspot is offline
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oh
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  #13  
Old 2016-09-16, 9:10am
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so how did the new one turn out, performance wise? Glad you had a good experience!
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Old 2016-09-16, 10:53pm
MeganE MeganE is offline
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That's great info. Thanks!
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Old 2017-02-24, 10:50am
Chickadee Chickadee is offline
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I just bought a new glass kiln from them on Thursday and received it Tuesday (Monday was a holiday.) I new it would be fairly quick shipping because I'm in Virginia, but I was expecting a week, not 2 business days.
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Old 2017-02-24, 12:35pm
snoopdog6502 snoopdog6502 is offline
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MGA is great. I live 2,600 miles from them and get my stuff pretty quick.
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