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Go Back   Lampwork Etc. > The Mall > Customer Service Kiosk

Customer Service Kiosk -- Questions for LE vendors.

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  #1  
Old 2015-04-15, 12:14pm
Elizabeth Beads's Avatar
Elizabeth Beads Elizabeth Beads is offline
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Default Thanks Frantz Art Glass!

I ordered some 12-inch 3/16 mandrels from Frantz for a custom order, but mistakenly was sent 9-inch ones. I actually like working with 9-inch mandrels, but my kiln is so deep, I can't move them as the beads cool.

I sent Frantz an email saying I needed to exchange them and get the 12-inch size asap, and that I'd call when they were open. But then I decided to just use the 9-inch mandrels and make do, since my customer had been waiting so patiently.

Today I got an email from Frantz saying they were shipping me the 12-inch size and to just keep the 9-inch ones. I thought that was really nice. Above and beyond customer service.

Thank you!

Liz
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"And all will turn to silver glass, a light on the water, grey ships pass into the west." Annie Lennox
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  #2  
Old 2015-04-15, 2:44pm
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Very nice!
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  #3  
Old 2015-04-16, 8:42pm
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Aye That!

Large amounts of Way Cool !
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  #4  
Old 2015-04-20, 9:06am
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Their service is truly exceptional!
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  #5  
Old 2015-04-22, 12:21pm
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They always take great care of me!!!!! Everyone I know has always experienced great service!!!
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  #6  
Old 2015-08-18, 3:22pm
SnowFox SnowFox is offline
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Just bumpin' instead of creating a new thread. I ordered (for the first time) back a few weeks ago during the 50% off sale. Set up an account, put in an order, got confirmation of shipping the same day (a Friday). The package arrived on the following Wednesday from Canada Post (over a holiday weekend).

Very happy with the whole experience
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  #7  
Old 2017-03-30, 11:32am
mckenzieallyshia mckenzieallyshia is offline
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Thank you so much for your kind words, Elizabeth! We really appreciate the feedback. I will make sure that our customer service representative knows (even though I am a little late on seeing this ha ha)!

Quote:
I ordered some 12-inch 3/16 mandrels from Frantz for a custom order, but mistakenly was sent 9-inch ones. I actually like working with 9-inch mandrels, but my kiln is so deep, I can't move them as the beads cool.

I sent Frantz an email saying I needed to exchange them and get the 12-inch size asap, and that I'd call when they were open. But then I decided to just use the 9-inch mandrels and make do, since my customer had been waiting so patiently.

Today I got an email from Frantz saying they were shipping me the 12-inch size and to just keep the 9-inch ones. I thought that was really nice. Above and beyond customer service.

Thank you!

Liz
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1 (800) 839-6712 x 207
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  #8  
Old 2017-03-30, 11:33am
mckenzieallyshia mckenzieallyshia is offline
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That is so great to hear, SnowFox! That is an amazing shipping time -- wow!

Quote:
Just bumpin' instead of creating a new thread. I ordered (for the first time) back a few weeks ago during the 50% off sale. Set up an account, put in an order, got confirmation of shipping the same day (a Friday). The package arrived on the following Wednesday from Canada Post (over a holiday weekend).

Very happy with the whole experience
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